CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Report they give was just ok”

Helpful Report

Posted 9 years ago

“I went to a dealer 250 miles from home, looking for hard to find truck. Get there they show me auto check and carfax vehicle decent, put deposit on vehicle. Get back home look at paper work and vin# didn't look right for what I put deposit. Well easy check put credit card #in and got my own carfax. Vehicle had been flipped on its side in wreck. Thanks to carfax I was able to stop payment and find good vehicle. Car fax honestly saved me thousands of dollars. Devoted user now. Thanks carfax. Sincerely Mark Van Blaricum.”

Helpful Report

Posted 9 years ago

“With Great Honesty, I have been looking for cars for over two months and trying my best to find a good used car. With the help of CarFax , It Basically saved my life. Because with out ordering the unlimited package for a cheap $50 , I would've bought a car that has been in a massive accident , or it has been rebuilt , or anything that could cost me a lot of repairs and spending thousands of dollars to be able to make the vehicle Safe. I didn't buy a car and still looking because I'm kinda afraid from being Scammed by many dealers or private sellers. SOOOOO I'm very Grateful and an Extraordinary Tremendous Thanks to CarFax and everyone who works their. With out you guys I would've spend all of the Money on fixing cars instead spending them on my college tuition since I'm student at FSCJ. So Thank you.”

Helpful Report

Posted 9 years ago

“Your product helped me many times, some bad people tried to deceive me by changing the actual miles on the car, but fortunately CARFAX discovered that. I'm very happy with your product and would tell anybody wanting to buy a car about it”

Helpful Report

Posted 9 years ago

“In 2009 I was looking for a used 1 to 2 year old Lincoln Town Car. I found a 2008 model in Cleveland, Georgia that was a year old, with 10,000 miles on it. When I looked at the CARFAX report, it told me date that the car had been purchased, that it had never been wrecked, that it had been serviced and that it had been purchased by a rental company and used in their rental fleet. The knowledge that the Town Car has been in a rental fleet allowed me to insist on and receive a much larger discount when I negotiated for the lowest purchase price I could get. The information that I found on the CARFAX report saved me approximately $4,000. Thank you for providing this great service.”

Helpful Report

Posted 9 years ago

“This site was an excellent source of preventing me from making real bad chooses when buying a vehicle. I'm extremely happy !”

Helpful Report

Posted 9 years ago

“I spent a good bit of time looking at various cars trying to find the right combination of features as well as one with a good history and CarFax helped immensely. I learned one particular car had actually been declared a total loss and then rebuilt and in another accident that would have made it a total loss, none of which was disclosed and I think some of which the current owner didn't know. In the end it was very helpful to be able to go look at a car and essentially know as much about it as the current owner. I was eventually able to find the right car and knowing the history that I did on the car was able to better negotiate a fair deal. I would never buy a used car without CarFax.”

Helpful Report

Posted 9 years ago

“I how to tell you how car fax saved us from buying a bad car!!!!!!!!!!!!!!!!! My son was looking for his first car. A neighbor brought him to his brother in laws garage. The car was a beauty. I felt uncomfortable saying to this good neighbor. I hope you don't mind I need to run a car fox on this. Well turns out the car was a salvage car! It could not be registered. My neighbor felt awful , but I know his brother in law would have took the money & run! He never disclosed that as my son looked dreamingly at this car. I would never buy a car without your service”

Helpful Report

Posted 9 years ago

“It let me know my car had been maintained regularly and had not been involved in any accidents. Thanks car fax, Debora”

Helpful Report

Posted 9 years ago

“Carfax saved me $500 - $1,000. Found what looked like a clean, low mileage, low priced Hybrid Honda Civic. The seller played dumb saying he wasn't aware of any problems. Then I ran a Carfax on the spot using my mobile phone. Glad I did. It hadn't passed a recent emissions test.”

Helpful Report

Posted 9 years ago

“I was looking for a Mustang and found one , but it did not have Carfax report. It was being sold by an individual and I Know how important a Carfax report is in purchasing any vehicle. I also know Carfax report is money well spent, So I bought the report. Turns out the report showed an airbag deployment, but in a minor accident. It turned out to be a defective air bags. After reading the Carfax and talking to the owner I decided to buy the Mustang. It is a great car,but thanks to Carfax for all the info they provide.”

Helpful Report

Posted 9 years ago

“It was overpriced, not timely, and incomplete.”

Helpful Report

Posted 9 years ago

“Because of CarFax, I learned that the 2003 Lincoln Town Car Cartier Edition I bought recently in Florida was owned and maintained by one owner in the Boston area for 3/4 of it's life until 114,000 miles. That relieved me of a lot of worry. Afterward, I found that the owner had also saved every receipt from every repair, every maintenance, and even every tire change that were almost exclusively done at Lincoln dealerships, and kept the receipts far in the back of the deep glove box where nobody ever saw them. All oil changes were using recommended Lincoln semi-synthetic oil and at 4,000 mile intervals. This thrills me to death. With CarFax to verify the car's life of no wrecks and all registrations plus all the receipts from exactly where CarFax said the car was, I have confidence that the Lincoln has been treated nicely for most of its life, is in original condition with no repainting, was garage kept, and will serve my needs for several years to come because I'm also a service and maintenance maniac.”

Helpful Report

Posted 9 years ago

“my carfax said the car had never been in an accident which wasn't true, the front bumper was messed up, which tells me the car had run into something. Also my windshield wipers started messing up which I found out there had been a recall for, but was told by the mazda dealership that the VIN number had already been fixed...... uhhhhh ok so I looked at my carfax and there was nothing showing the wipers had been fixed.”

Helpful Report

Posted 9 years ago

“I wasn't disappointed at all i did car fax to couple of cars before buying them ,and they all came out current iam for sure gona be purchasing the carfax again soon :) thanks carfax. Home i win hehehehe”

Helpful Report

Posted 9 years ago

“Carfax not only told me the history of the RV I was looking at, it slso identified a recall that even the dealer did not know about”

Helpful Report

Posted 9 years ago

“One's you learn how to use it's easy. But especially as a foreigner I needed for info how to use and what is what. What is vinn number? how to register a pre-owned car? etc.”

Helpful Report

Posted 9 years ago

“You were able to provide the info needed to make a decision on purchase”

Helpful Report

Posted 9 years ago

“I was searching once a week for 9 1/2 years for my Blue Truck. CarFax helped me finally find my beloved truck & it was in outstanding condition. Thank you CarFax. I wonder what CarFox looks like sitting upon my dashboard? Of course, after about 6 months of sitting on my dashboard basking in the sun, he will find a new home at St. Jude Children's Hospital. :)”

Helpful Report

Posted 9 years ago

“I used the Carfax used car directory to find a great used vehicle! I am very happy with it so far. The tool helped me to look at cars that fit my criteria.”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews