CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nice”

Helpful Report

Posted 10 years ago

“While we were changing out 2 cars and each time before we bought a car that we thought we wanted to purchase, we checked the carfax. It saved us on 3 occasions. Craigslist said that 2 of the cars had clean titles. Just before purchasing them we pulled the carfax to find they were actually salvage titles. Another car we almost purchased had 79k miles. Just before we purchased, we pulled the carfax and found out it had last been repaired with 189k miles, so we knew the miles had been rolled back. Carfax truly saved us and gave us peace of mind when we did make sound purchases and the cars have been great!”

Helpful Report

Posted 10 years ago

“Purchased car off Craig's list for my daughter. The car fax was accurate and detailed. And my daughter has a safe new to her one owner car. Thankyou.”

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Posted 10 years ago

“Used car fax to find vehicle for my son, was looking for no collision, where serviced etc. found the perfect vehicle, Son ecstatic. thanks Car Fax. Vince V.”

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Posted 10 years ago

“I had a pleasant experience with Car Fax and exactly helped me to find the ideal car I was looking for in one single search.. awesome..”

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Posted 10 years ago

“Thanks to Carfax, I was completely knowledgeable about my car before I bought it. I was absolutely confident in its care and well-being. I have a great car now. Thanks Carfax.”

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Posted 10 years ago

“went to buy a car and carfax report came up car was in an accident a police report was made ALL NOT TRUE....so they wouldn't use car for trade in. had to pay to get it cleared up. WRONG just wrong. untrue and unfair at my cost. do not believe in carfax SHARE THAT.”

Helpful Report

Posted 10 years ago

“I did pay for a CARFAX report on one vehicle which I did not buy but had a report from the dealer on a vehicle that I did buy.”

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Posted 10 years ago

“CARFAX helped us verify that the truck we have been looking for for the past 6 years was legit. One extremely happy hubby! Truck of his dreams!”

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Posted 10 years ago

“I always saw the ads for "CarFax" and figured they were a reputable business. Recently my eye caught a particular 4-WD vehicle in a neighbors drive-way, with the usual placard attesting to the "Yr., Mileage., and in general, "Hype-to-set-the-hook". I wrote down the Vin# and said "Time to utilize CAR-FAX!" Lo' and behold...the information supplied by CAR-FAX not only confirmed the "B.S." being presented by this seller, but it also showed that the seller was trying to pass off a 1989 model, as a 1997!!!!! Imagine that! So, Thanks Car-fax my paltry investment with you saved me Beaucoup $ and time not wasted." Mark D. Schevling”

Helpful Report

Posted 10 years ago

“We were looking for a used car for our daughter and had a very limited budget, so we did A LOT of research using the unlimited carfax option. And thanks to carfax we found an excellent car for her! We ruled out the ones that were salvaged, and the ones that had problematic repair records. This is a great resource for any car shopper!”

Helpful Report

Posted 10 years ago

“I was about to buy a 2000 Acura RL which owner said it had 55,000miles cause it was salvage check it on car fax and find out this car had 298,000 in 2012 wow car look it very clean and paint was perfect interior 9 of 10 A mean I almost get it But car fax help to learn not to trust in pretty faces ....thank you car fax”

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Posted 10 years ago

“HE BEST CAR INFO WEBSITE”

Helpful Report

Posted 10 years ago

“I was informed about the car I was buying and found out it was a one owner with all the record of service.”

Helpful Report

Posted 10 years ago

“I had sold a smaller car and needed a larger car for my business. I found one on craigslist and of course wasn't sure if the car had been in an accident or not. Our area sells a lot of cars that look nice, but have been damaged in an accident. Almost every car I looked at had a salvage title. When I found my 2010 Ford Edge, the owner said it had never been in a wreck, but I immediately got a car fax report to confirm that. I would never buy a car without checking it's history ! Thank you ! I got a great car and a good deal on it too !”

Helpful Report

Posted 10 years ago

“I was looking for my ultimate dreamcar. Was wanting a BMW Z3 and thought more expensive ones would be better. Man, was I wrong. By working with CARFAX I was able tt find a car with no issues and thousands of dollars cheaper. IThanks CARFAX. Ya ll are the best. Phil Edmondson, Sturgis, KY”

Helpful Report

Posted 10 years ago

“I was ready to purchase a "new" Jeep from a dealer but noticed 1400 miles on it. I was told it was a "demo" sold as new, but I checked CarFax and found out it was previously titled to a lease company and really a used car. CarFax saved me.”

Helpful Report

Posted 10 years ago

“Using Carfax prevented us from buying a use car where the dealer had bought it at auction and didn't know any history. The Carfax report alerted us to an accident, the repairs, the geographical history, the lengthy time it sat unsold, and with that info we didn't make the purchase. The following week we found another car and were able to verify all the facts the private owner had given us using the Carfax report. The owner hadn't fudged anything, it was all right there, and we made the purchase. When you're looking at spending that much money to buy a car, you really need to go into it with all the fact so you can make an intelligent decision. Money well spent!”

Helpful Report

Posted 10 years ago

“I found carfax to be an exellent tool in my search for a small truck! It saved me time,money,& headache,well worth the money spent to simply"weed out" the vehicles that did not fit my personal criteria/budget. Randal Wilson”

Helpful Report

Posted 10 years ago

“I was going to buy this, what looked like, clean 350z. It said clean title on other sites. Went on carfax, turns out.. It was totaled in another state. Then transferred here. Thank you carfax.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews