CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife was interested in getting a Jeep Wrangler as a second vehicle. So, I started shopping around and found a nice 2000 with low mileage. I pulled a Carfax report on it, everything looked good, and we bought the Jeep the next day. She absolutely loves it and so do I. "Happy wife, happy life!" Thanks, Scott”

Helpful Report

Posted 10 years ago

“thought I was getting unlimited Carfax Reports for the more expensive fee. I apparently didn't read the fine print.I am a widow and have promised my 3 granddaughters that I would buy each of them a good used car. I depend on Carfax to help me in finding good dependable cars for them since I don't have a man to check them out. I discovered that I only get 5 real carfax and unlimited checks with their "plates" most dealers remove the "plates" plus cars get new plates when they come from a different state or get vanity plates.Why dont you just give unlimited checks for the fee and be done with it. VERY disapointed.”

Helpful Report

Posted 10 years ago

“I have literally looked at hundreds of cars over a period of over seven weeks. when I found one that looked like it was the car I was looking for, I would run a CARFAX report to verify the history and maintenance records of the car. It was through CARFAX that I was able to determine that the car I was looking for was accident-free, that the odometer had not been tampered with, and most important to me was that the car was serviced by the auto manufacturer's dealership, thereby eliminating any question as to the cars' reliability and value. Without CARFAX, it is simply a guessing game, and when you are spending thousands of dollars, you need facts, not guesses. I would never buy a car without CARFAX.”

Helpful Report

Posted 10 years ago

“Since we were looking for a used car for my daughter in a low price range, we figured there was a high chance of getting a lot of junk out there. I figured the one month fee for unlimited checks would be worth the price and it was. There were at least 3 cars we would have purchased if it were not for the fact that Carfax revealed issues. One car, which seemed it was a very good price for the mileage, revealed that it was in 2 major accidents, one deploying the airbags. Since I wasn't concerned with accidents if they were repaired correctly, I went ahead and viewed this car. Knowing that there were accidents involving the front and another one that involved the rear (Carfax revealed this information), I looked very closely at the front and the rear. Both areas were NOT repaired and my extra discretion also revealed that the entire car was repainted (badly at that). The dealer could not verify nor guarantee that the airbags were repaired correctly so we passed on this vehicle. A second car revealed a rebuilt title, a salvage from a flood upon further investigation. We passed on this as well. We actually found a couple of more cars that we would have purchased that also had salvaged titles and Carfax saved us from these purchases. The car we finally decided upon was a one owner but dealer auctioned vehicle. There were no accidents and Carfax even showed a pretty good service history, which may not have even been complete, but the frequency of the previous owner servicing showed a caring owner. So far, the car we purchased has been perfect and we got it at a very good price (Carfax gave us a pretty good guide suggesting price deviations so it helped me negotiate a fair price). Considering the risk and amount of a used car purchase, $50 bucks for some Carfax research went a long way.”

Helpful Report

Posted 10 years ago

“My car fax was altered by someone in the process of the trade. It stated that the air bags were deployed when someone hit the rear number of my vehicle going less than 5 MPH. The police report plainly stated that no air bags were deployed. I for one will never trust a car fax again. The police report was brought to the attention of the dealer.”

Helpful Report

Posted 10 years ago

“I have been searching for a used truck for awhile and it has been difficult to locate the right truck with the mileage, condition, and price within my budget. I finally came across an older truck but with very low mileage so I was a bit skeptical. I went ahead and made an appointment to look at the truck and take for a test drive. It was in great condition but just to be on the safe side, I ran Carfax right on the spot and came back with clean, trustworthy results and with Carfax's buy back guarantee against odometer tampering, I was confident in making an offer and drove the truck home. Thanks Carfax.”

Helpful Report

Posted 10 years ago

“Carfax helped me to find the right Subaru, the 97' Impreza I picked out is just what I was looking for. With it being an older car it's important to know it's history. It came back clean and now I'm the proud owner of a very nice Subaru Impreza. Thanks Carfax for all the help!”

Helpful Report

Posted 10 years ago

“Although I have not purchased my Xterra yet, CarFax has been a life saver in preventing me from buying some lemons and schlepp-cars out there!! I already busted a couple of people for Odometer rollbacks - one advertised for 68K miles, but CarFax proved it to be 238K miles!! I highly recommend it for folks who are shopping for a used car. Be a smart consumer and use this as one of your best tools in your car shopping toolkit!!! Now gimme dat Fox! :)”

Helpful Report

Posted 10 years ago

“I am glad I got car fax. I was looking for a collector car for ever and all had high miles or other problem. I did finally find one in excellent condition with very low miles. It seemed untrue to find one in this condition with very low miles. I didn't believe it till I ran the car fax which was actually accurate. It was a good investment to get car fax report. Thanks”

Helpful Report

Posted 10 years ago

“I was planning on buying a car from an individual that claimed he'd bought it with a rebuilt title and had no idea why it was rebuilt. After my dad advised me to use CARFAX before buying i put the buyer on hold and checked it out. Ends up he'd been lying and had bought the car with a salvage title due to flooding! Then got a rebuilt title along the way. I'm so grateful to my dad and to CARFAX for saving me from being the next owner of a flooded car! I just bought a different Civic and love it! Of course, i used CARFAX first! Keep up the good work!”

Helpful Report

Posted 10 years ago

“CarFax provided me with the comfort knowing the car had not been in a major accident or had any manufactures recalls. I bought the car from the individual after looking over all the issues from the time it left the showroom floor. What impressed me most was the small things like : Vehicle failed state vehicle emissions, then 10 days later : Vehicle passed state emissions testing. I can rest assured that the issue was found and resolved.”

Helpful Report

Posted 10 years ago

“Statue Cruises is the official authorized ferry concessioner to the Statue of Liberty and Ellis Island. Transportation reliability is critical to our operation and we use Carfax”

Helpful Report

Posted 10 years ago

“Great”

Helpful Report

Posted 10 years ago

“I had trouble saleing my 05 ram because of the low miles so I got a car fax and used it as a saleing tool and sold right a way. Bob M.”

Helpful Report

Posted 10 years ago

“Because of Carfax I was able to purchase a used vehicle from a private owner with piece of mind. Carfax assured me that my 1999 Tacoma really was accident-free, with 2 previous owners and only 106,000 miles. I saw a similar vehicle, but the Carfax listed 6 accidents. I will never again shop for used vehicles without Carfax.”

Helpful Report

Posted 10 years ago

“I checked Car Fax to find that my car was in a slight accident and only had one previous owner as the dealer had stated. I got the car and they threw in 12 month bumper to bumper warranty”

Helpful Report

Posted 10 years ago

“The person selling the car said it was in perfect condition...no accidents, brand new transmission etc. I'm a single mother looking for a safe vehicle to commute to and geom work as well as drive my daughter to and from school. I don't know a trusted mechanic to go to and the information they can give me is limited on what he may be able to see. After looking up the carfax I discovered that the transmission had been changed 4x with the first time being months after it was newly purchased. It had been in accidents where the airbags deployed. It had a salvaged title and the price he was asking for was over the value of the car. Without carfax I would probably had believed him and bought the car. I would rather spend a little for a carfax than thousands on a car that i would later regret. Knowledge is power and carfax I feel I am informed decision! Thank you CARFAX!”

Helpful Report

Posted 10 years ago

“I was looking for a Chev SSR, found one, a 2004 with 8800 miles. Pulled a CARFAX to check it out The Carfax was clean truck checked out on Carfax, millage was correct, inspections up to date. saw it bought it. my big concern was some of the claims in the ad, seemed to be to good to be true, . Carfax was accurate as always. Regards, Bill”

Helpful Report

Posted 10 years ago

“Thank you CarFax - using carfax I have purchased three cars in about 4 years - it allows me the ability to find out about cars that I am interested in - CarFax C - Confidence A - auto R - Reliable F - factual A - Advice X - Xtra ordinary”

Helpful Report

Posted 10 years ago

“Was looking to buy thought maybe should run a car fact found out the car had been in a wreck thanks for car fact i didn't buy the car”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews