CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i used car fax prior to trading it in to get the most for it. the dealer used another service called accuchek that showed an accident that was not on car fax - this is the second time that car fax has let me down with info around a car deal - the last one did not show a buy back on a vehicle i purchased”

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Posted 10 years ago

“Didn't tell me there was a lean on the vehicle will never use your service again waste of money and time”

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Posted 10 years ago

“I read for $58.62 I was to get unlimited carfaxes. I did not. I only got five than was shut off. That is a sad way to do business.”

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Posted 10 years ago

“They take your money even when you didn't even use carfax one time...it is not fair and poor business... I will never use them again.. Autocheck.com is a better place to get history on your car”

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Posted 10 years ago

“I paid unlimited access and bought a car that carfax said was not wrecked. And it had been wrecked. I went to another site and paid $6.95 to get report and it showed wreck. Paid over $50 with carfax and it didn't show wreck. I am not happy.”

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Posted 10 years ago

“Found the truck I was looking for on CarFax. On the day it was supposed to be shipped to Fairfield, Ca. someone stole the tail gate from the truck. They were to replace it and send it the following week. The person who was handling the my purchase went on vacation or something and did not hear from her for two weeks. When she came back I Emailed her and she told me it was sold to someone else. Before she left she Emailed me and sent me verification it was mine. Turned out not so. I will never recommend your company to any of my friends going forward. Very poor follow through and a loss sale and a disgruntled customer.”

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Posted 10 years ago

“I live in Montana. Two years ago I bought a used car from a dealer here that could not provide a CarFax report. At the time of the purchase the dealer was not able find a report on the Internet, nor was I able to find one. Somehow it didn't exist. Since I purchased the car I have been able to find the CarFax report, perhaps by purchase triggered its availability?? What I discovered was the car had been in a debilitating front end collision, which was not disclosed to me. This was discovered after having two years of front end problems with this car. They replaced the transmission multiple times, the engine block as well. I have had numerous electrical issues and failures too. It has been in the shop more than I have been able to drive it. Of course, this would have been clear to me had there been a CarFax report at the time of purchase. Can someone explain to me how this is even possible?? Once a VIN number is established, how can a report go missing?? I’m really disappointed in CarFax for allowing this to happen.”

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Posted 10 years ago

“payed $39;99 got zero info for it!”

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Posted 10 years ago

“My car fax was altered by someone in the process of the trade. It stated that the air bags were deployed when someone hit the rear number of my vehicle going less than 5 MPH. The police report plainly stated that no air bags were deployed. I for one will never trust a car fax again. The police report was brought to the attention of the dealer.”

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Posted 10 years ago

“We recently purchased a used 2009 Chevrolet 3500 Silverado from Toyota of Cleveland in Tennessee. The Carfax records seemed to be accurate as to the previous services and maintenance on the vehicle ,BUT what was VERY inaccurate was that the vehicle's previous 3 owners had listed "No Issues Reported and/or Indicated", which is clearly not the case. As per the most updated Carfax anyone can see we have had quite the maintenance record in the short period of time we have owned it. The truck still doesn't operate properly. We don't feel CarFax has wronged us as by any means, but the inaccurate reporting from the dealerships listed on the Carfax who have worked on the vehicle seems unethical and very inappropriate.”

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Posted 10 years ago

“I paid for a month without limit an I only four chance give me check the vin number for me was theft tanks”

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Posted 10 years ago

“i don't see results without plate number. not unlimited. there is fraud. should be honest.”

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Posted 10 years ago

“The carfax is serving very clear about history of the car. I was be happy. Everyone who is planing to buy the second hand car should buy the carfax It is help you to know all about the history of the car.”

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Posted 10 years ago

“I found Carfax to be a waste of money and a waste of time. I learned absolutely nothing from Carfax.”

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Posted 10 years ago

“I was looking at 2 different cars both were Honda Civic CRX. Carfax had one of the vehicles at $1225.00 above average retail, not bad for a 26 year old car. The other vehicle showed it had been driven an excessive amount of miles in the past year. Not hard to decide which one I picked. thanks Car Fox.”

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Posted 10 years ago

“I would never recommend car fax. I paid online to check a report and it never would let me get the report and still took money out of my account. Also, it shows my car is totaled when it has never been and I have a letter showing it never has from insurance company and y'all won't remove it. Advertising False information.”

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Posted 10 years ago

“In 2006, I bought a 2003 Ford Mustang. It was in a major accident in 2007. The car was valued at $11,000.00, at the time, and there was over $8000.00 damage. I tried to get the insurance company to total it, but they wouldn't. I sold what was left of it to a guy who put it back together. Guess what! The accident didn't show up on CARFAX at all. THANKS CARFAX. I bought a 2001 Ford Mustang in 2007. I paid for a CARFAX report to ensure it was not in an accident. I sold the car recently and the buyer did another CARFAX. It showed that it was in an accident in 2005 and had to be towed. It was posted in 2008. THANKS AGAIN CARFAX....”

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Posted 10 years ago

“The report doesn't show that it has 64,000 miles on it? I already had this report with the dealer and decided to pay for one with you to have a more up to date report and even e-mailed carfax and received no response.Thanks for wasting my money!!!”

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Posted 10 years ago

“You must give information about car accidents. Dealers use no information about car accidents other then it happened to pay nothing for a trade in. Your company is unfair and a joke. I have written to my elected state and federal policy makers to stop your incomplete and misleading information. If you state that a car was in an accident your must provide information about what that accident was about, and not let dealers decrease the value of a car without the complete information. You must not be allowed to to be a spokesmen for dealers to decrease the car value without any information.”

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Posted 10 years ago

“The display of the service plans are really confusing and I was deceived by it. And the customer service was really hard for me to communicate with and they did not satisfy me by admitting their misrepresentation. AutoCheck, the competitor of CarFax, has the quite similar quality of the report but it has much lower prices for seemingly similar service plans. But the unlimited plan of CarFax is even less economical than it seems. The unlimited plan of CarFax, one of all the three plans, is limited to only 5 reports for VIN number so it is NOT unlimited. The other two plans (1 or 5 reports) deal with VIN# and Plate# equally. But there was no description about this distinction (VIN# & Plate#, or VIN# only) on the purchase page (The below URL). I found out that it mentions only U.S. License Plate for the unlimited plan after I purchased it. (The thing is that the other two plans do NOT mention either VIN# or Plate# so I did not even compare these three plans from this perspective). I asked them to refund it but they did not think that it is misleading. How would you guys think? For me, this is really misleading information. I would not have bought this plan if I had noticed it. https://secure.carfax.com/creditCard.cfx?partner=CAR_0# http://support.carfax.com/articles/Question_and_Answer/Does-CARFAX-have-an-unlimited-reports-package/?l=en_US&fs=Search&pn=1”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews