CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in the process of buying a Corvette ZR-1 and the car was being brought into America from Canada. After looking at the car closely, it looked like it had been taken well care of and Carfax verified the mileage, which helped provide me with a confident decision to buy my dream car. Bill in Indiana”

Helpful Report

Posted 10 years ago

“This was so helpful! I narrowed down my car search to 4 Chevy Aveos that I found on Craigs List and called each seller. The seller who owned the yellow Ave told me that it was a clean title. When I ran a CarFax report on it, I found out that it was salvaged, and had more owners than they told me. It was a lemon car... literally. So happy I used CarFax and avoided the lemon.”

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Posted 10 years ago

“The carfax helps alot of people to fine the right vehicle i love it”

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Posted 10 years ago

“It a really helpful tool to find the right car!”

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Posted 10 years ago

“It was an excellent exprience, had good times to get know each and every car and found which is good and bad. thanks for providing such a excellent option to find things easily in one place.”

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Posted 10 years ago

“I lost my car from flooding and back shopping for a car again. CARFAX helped go through many different used cars to find if any of the cars I was looking at to buy had a bad car history and a lot of them did, from accidents to recalls. I looked at a Chevy Malibu at a dealership looked up the CARFAX and found out the car was involved in three accidents. CARFAX saved me from making a bad purchase decision. J. Vann”

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Posted 10 years ago

“I have used car fax on several occasions. I used it when reviewing vehicles for my car a few years ago and then my son just turned 16 and we were looking for a car for him. I purchased the car fax for three vehicles and we were able to get him a great care with no major problems.”

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Posted 10 years ago

“Car value calculator saved me money on a salvage car. Well worth the cost of the carfax.”

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Posted 10 years ago

“The information provided in the carfax report I purchased supported what the dealer stated. He did not provide a carfax, so I suggested he should in the future to all customers. It made the difference to me.”

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Posted 10 years ago

“I had to but a car for my daughter over the last few days. I used Carfax directly on a couple of cars, and indirectly (paid by the dealer) on others. The car we bought had two owners (a four year lease and one more for eighteen months), had been regularly serviced, had a small rear-end accident but was back on the road in a couple of days, and had just got into the dealer the night before we found it. Other cars had not so good stories to tell. CarFax gave me the confidence to get this car that we liked, knowing where it has been and how it was treated.”

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Posted 10 years ago

“I paid for one CARFAX report. That's all I wanted. I have received an outrageous number of solicitations and emails since then. I am sick of CARFAX. Leave me alone, I will contact you when I want to use your services again. Because of the solicitation, that will be never. Leave me the f*** alone. I have opted out of your services already. Go away. Go away CARFAX.”

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Posted 10 years ago

“Used CARFAX to screen potential vehicles for purchase. Saved me from wasting time on real lemons and deceptive sellers. Overall really helped me feel right about my purchase. Thanks CARFAX!! Adam”

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Posted 10 years ago

“ITS Very Important to have before buying a vehicle its awesome I used carfax to check records and I used for my friend he always going to work shop to repair he recently buyed used van on his van mileage it say 75kmiles but its not I checked on carfax its 175kmiles he buyed van without carfax now he is in garage always so use carfax was great”

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Posted 10 years ago

“I recently sold my 1994 Acura Legend within hours after putting it up for sale. Although 20+ years old the car was in excellent condition and I priced it accordingly. The buyer was naturally very cautious and had lots of questions. When I showed him the CarFax and provided details on the maintenance history, he recognized the value and made an offer above what I'd anticipated. A win-win all around thanks to CarFax.”

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Posted 10 years ago

“I was shopping for a used car for my son who was graduating from high school. He will need a car to get to college. I had a budget and wanted to stick to it. Therefore, it was important that the car have no major issues. The only real way to tell is to run a car fax. I went to look at 4 different vehicles and there was one I really liked, but I waited to make an offer until after the car fax. It turned out it had more owners than the story I was given, and in addition, it it had odometer issues and more. Needless to say i was happy I didn't waste my money on that car. The one I did buy checked out nicely. I;d say the $49.99 was a small price to pay t save me loosing thousands.”

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Posted 10 years ago

“I was leaning towards making an offer on a truck I saw and decided to come back the next day after I ran the VIN # on Carfax. I made the right decision...not only was the seller's ownership timeline off, but the last reported mileage was over 80,000 miles above the promoter reading. Thanks Carfax! Michael”

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Posted 10 years ago

“Car Fax helped me make my choice on the car I wanted easy, after I got the report the the decision to purchase was made. Thanks to Car Fax I know I made the right choice”

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Posted 10 years ago

“Anyone wants to buy a used car ,you MUST BUY A CARFAX yourself ,do not even ask car dealer or owner for CARFAX ,car dealer offers not complete CARFAX report or a fake one sometimes. I bought a 02 Honda CRV from AA Auto Sales in Skokie IL ,owner Asim Ali ,phone # 847 902 3898 in Fed 2014 . He sold us a 2002 CRV had 61000 miles . He showed me a fake or not complete CARFAX report ,his CARFAX report has 61000 miles ,the car had 161,0000 miles in last auction ,he committed ODOMETER FRAUD roll the miles back 100,000 miles . We believe his CARFAX report ,bought the CRV ,after we bought it ,the CRV had problems a week later ,we bought a CARFAX report then found out he showed us a fake CARFAX report and committed ODOMETER FRAUD roll the miles back 100,000 miles . Mr Ali wont give us any money back ,so we are suing him right now . We should buy a CARFAX report before we even test drive the car . We bought a Honda Pilot later ,I bought a CARFAX report and ask dealer for a CARFAX report ,they are the same ,so we bought the Honda Pilot .”

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Posted 10 years ago

“I am so greatful for the very detailed history that CarFax offered me! For example, it tells you how many owners and who the owners are, how many miles, and if there is sny reports on accidents and salvaged title. I am really glad that they offered a one time affordable fee for unlimited reports by running the licence plate, and several reports by vin for 6 months.”

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Posted 10 years ago

“it is the best and saved me from buying a wrecked car I love car fax”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews