CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax helped me determine the value of a vehicle I was looking to buy. I found the price and was able to compare to similar vehicles in my area.”

Helpful Report

Posted 10 years ago

“I was looking to buy a used Pontiac Firebrd and since they're all so, I came to Firefox to look up their historys. If it weren't for Firefox, I would have purchased a Firebird for around $7000. Looked in good condition, but got into a crash and needed major repairs. I would definitely using Firefox to others before buying a used car.”

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Posted 10 years ago

“We always dread when it is time to buy a new car. We started the process and we were searching for the right car for about a month. We had forgotten about Carfax since we hadn't bought a car for so long but we are so grateful that we remembered it! We bought the unlimited month plan and found our perfect car on the second report we ran! We are so glad we checked the first car's history because it had been totaled 3 times, one of them being a "total loss", plus the odometer had been rolled back. The car we bought ended up having 9 previous owners but other than that the title is completely clean. It was so worth the small expense to have the piece of mind that our investment is a safe one and there won't be any surprises down the road. Thank you Carfax!”

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Posted 10 years ago

“I was buying a 3rd family car that will eventually become my newly driving daughter's first car. We had seen (and LOL'd) at the CARFAX commercials SO much that I came up with about 50 more ideas for funny Show Me The CARFAX commercials. I would text ideas to my daughter and we shared many more laughs! But when I started to seriously research cars, it became clear how important a good CARFAX report actually was...as there are lots of salvage titled cars out there. I was MUCH more comfortable buying from a private party knowing the car we decided on had a good CARFAX history! But the FUNNY story doesn't end there... When my wife and I went to register the car, we decided to get new license plates...which were randomly issued to us with the letters "FAX". I immediately sent a photo of the plates to my daughter and said here is our new Car FAX. And that's what we affectionately call the car now: CarFAX! True Story...Too Funny :-)”

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Posted 10 years ago

“You're site allowed me to review 3 different cars and make my final decision on the one to get. I love the fact that it allowed me to verify when the timing belt had been changed on the car and also to see when routine maintenance was done.”

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Posted 10 years ago

“CarFax helped us know we had found the right car. The car appeared to be in exceptional condition. Running it through CarFax confirmed that it had an 'exceptional history', and showed a positive price adjustment. I immediately knew that while this was the highest priced XK8 CV for its age, it was well worth it. We have put over 2k miles on it, and could not be more pleased with it.”

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Posted 10 years ago

“I'm very happy I checked the car fax. I was about to buy a slightly older Chevrolet. I noticed what looked like a small amount of painted over rust near the wheel well. I decided to run a carfax just to see what comes up. I discovered it was originally from Missouri and spent most of it's life there.(where it already had 4 previous owners.) Where I live in AZ, there is no snow or road salt so cars rarely rust. I decided to look underneath the car when I went back for a second look and I noticed the frame was rusted out. I ran away from tht deal!”

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Posted 10 years ago

“it is good to know about the before buy it”

Helpful Report

Posted 10 years ago

“My husband and I were looking for a used truck with low miles. We found one through a private owner. It had around 100,000 miles, not too bad for a used truck. I thought it would be a good idea to purchase a Car Fax. We found out that the mileage register the previous year on the vehicle showed 186,000 miles! With another year of driving that would be around 200,000 miles! We walked away from that truck and purchased a different vehicle, which we are very happy with. Thanks Car Fax!”

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Posted 10 years ago

“Awesome website helps you out so much. Shows u the history of your dream car”

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Posted 10 years ago

“Carfax reports helped to identify many aspects that dealers wouldn't tell and prevented me from buying cars which had problems, improper maintenance or heavy usage. Carfax email notification has made me aware of the new cars on sale even before dealers had them listed on the web. Finally I've got my 2008 Mazda 5 based on one of these notifications. Minus one star for hiding the truth abouth unlimited reports (its by plate only, you still get only 5 VIN reports).”

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Posted 10 years ago

“Appreciate the existence of carfax. Without it, I would not have realize a car I thought was a great deal had a odometer rollover of more than 100k in mileage. Without it , I also would not have bought my current car with a peace of mind. Thanks!”

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Posted 10 years ago

“I used car fax to sell a used Toyota that was purchased new. I ran the add and described the vehicle's condition and mileage. The calls came quickly the car had low miles and was garaged. Every caller asked if there were any issues with the vehicle. I answered no, none at all and I have a car fax on hand. The first person came and bought the car while another couple waited ready to buy if the first person decided not to buy. PS. Both parties asked to see the car fax.”

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Posted 10 years ago

“I was looking to buy a topkick, deal sounded really too good to be true, I ran the carfax and found it had more miles than was listed. however it wasn't off by much was still interested in buying until they wanted me to wire money to London, which I would have done if I was sitting in the vehicle with my laptop, however they would not let me come to Florida and see the vehicle in person.”

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Posted 10 years ago

“It's good idea to check your car history before you paid”

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Posted 10 years ago

“we were looking for a land rover discovery. not many on the market. looking at carfax, we saw that many had accidents soon after being bought but not after the 1 year mark. we finally found one that looked as good as it was priced. we checked carfax to verify it's history and are now proud owners of a used discovery. too bad the carfax doesn't have a line on what the dealers are like that are selling them!! that would have saved a lot of time and grief. also, we have used carfax to look at our own cars histories before we sell them, one we bought before carfax was available. We knew what the prospective buyers would be considering and it helped diagnose problems also. Thanks, carfax!!”

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Posted 10 years ago

“The best thing that ever happend to me when I'm shoping for a car. It saved me time and all the hidden scams. I was sure tha the car u bough was clean before I paid for it and it did prevent me also from buying a car that I fall in love with but it had a bad record history .....”

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Posted 10 years ago

“Really good details and helped me find a used car”

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Posted 10 years ago

“I bought the car you the report on everything was just as you said it was. I was looking for low mileage no accidents. Had the car shipped from Lancaster Pa. & when it got to Augusta the car looked new. Thanks Ruby Guthrier”

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Posted 10 years ago

“Very accurate information. Provided detailed history of the vehicle. Would recommend it to friends”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews