CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With the information from CarFax, I was able to sell my car for significantly more than bluebook value.”

Helpful Report

Posted 10 years ago

“I had been searching for a used RV for several months and found many out of state and too far away for inspection. I finally located one near a friend in Phoenix who could inspect the vehicle for cosmetics, verify mileage, and get a close up look before making an offer. I had them pass along the VIN number and used another low cost service to search its history but couldn't get any real details. I used Car Fax and found all the good information I was hoping to find showing the dealer maintenance and repair records, state emissions verifications, records of sale and title transfers to validate the owners claims. With this long distance sale I felt comfortable enough to send a bank transfer deposit to hold until I could travel for the final inspection and close the deal. I am not sure I could have done this comfortably without the details Car Fax provided to prove the history of the vehicle. I would recommend the service to anyone who wants the complete history before they make their purchase decision.”

Helpful Report

Posted 10 years ago

“I purchased the unlimited package and was able to look up all of my vehicles which was excellent. I found some surprisingly nice things and surprisingly not so nice things all thank to CARFAX! Highly recommended.”

Helpful Report

Posted 10 years ago

“I've been searching for over a month trying to find my daughters 1st car. Reliability and a clean history are top requirements for me and the first 3 cars that I looked at claimed to have clean titles in their ads. Thanks to CarFax I was able to find out that each of them had rebuilt titles. CarFax saved me an incredible amount of disappointment for both my daughter and I. Now before we go out to look at a car, my daughter asks what the CarFax says about it. That's my girl. Thank you!”

Helpful Report

Posted 10 years ago

“Very helpful with information about the car I got.”

Helpful Report

Posted 10 years ago

“Helped me get the right car, at the right price”

Helpful Report

Posted 10 years ago

“My son desperately wanted a C6 Corvette. After running several by me he discovered a great deal on a 2006 model in Ohio. The only problem? We live in North Carolina... After telling him I would not co-sign for a car sight unseen he planned to hop in his car to travel straight there, inspect, purchase and rush back--all within 24 hours. I then recalled Carfax from all the commercials and said we should do our due diligence before spending all this time. This was the first time I ever used Carfax or any service of this type. We discovered the Vette had been in a serious accident with frame damage just a few years before. My son immediately realized dad was right... When we found the next viable candidate we did our research in advance. He was able to get the car of his dreams--a 2008 Corvette--knowing its history. This included a first-year incident that deployed the air bag. With this information we inspected the vehicle knowing it was repaired properly and did not sustain major damage. We saved approximately $8,000 having this history. Thanks Carfax!”

Helpful Report

Posted 10 years ago

“carfax is meaningless, found dealer certified cars with clean carfax that had visible work done, cars where involved in crashes that involved body panel replacement”

Helpful Report

Posted 10 years ago

“Looking at a 2009 Mini Cooper Clubman S @ a good price however after reviewing CARFAX report found out it had a couple of electrical problems. Glad I decided against the purchase, found a much better one. AL M”

Helpful Report

Posted 10 years ago

“I found it to be very helpful and informative in my car search.”

Helpful Report

Posted 10 years ago

“First, the nightmare: We bought a 2003 Mercedes E320 from a private party, a smiling little guy who said the car was in excellent shape and lowered the price without argument. We drove away, thinking we'd scored a great deal! Two days later, the engine light came on, and it started running poorly. Several trips to the mechanic confirmed major engine problems. The cost to fix it was more than the car was worth, and far outside our budget. We managed to sell it for far less than we'd paid, but a Carfax report (much too late to help us) revealed that it had been in an accident, had major repairs done, and had more miles than the current odometer. The little smiling guy had known all about the problems and had swapped out the original odometer for one that showed fewer miles. We lost thousands on this car, thousands we might have saved if we'd just run a Carfax before buying. When I went to look for another car, I subscribed to Carfax and ran it on several, including the one I bought. Within minutes, I had a report on my phone that showed the car had a clean title, only two prior owners, and a history of being maintained. It was so easy to come up with all this info! I knew I was getting a good deal this time. I will not buy another used car without a Carfax report! It's easy, quick, and inexpensive, especially compared to the cost of being cheated!”

Helpful Report

Posted 10 years ago

“Recently I bought a Chevrolet Tahoe that was exported from Texas, USA to the Netherlands (where I live) The last owner had lost the service history of the car. Thanks to Carfax I found out that the car was well serviced all those years. Reinout van Kalleveen.”

Helpful Report

Posted 10 years ago

“the carfax help me to find out some salvage cars have several accident years ago ,whichdid make me to stop puying them ,and others have no accident before did make me to buy them”

Helpful Report

Posted 10 years ago

“I was looking at a vehicle and the dealer provided a different vehicle history report. I decided to purchase a cared fax report and am so glad that I did. The extra detail helped me make the decision to keep looking. I ended up purchasing a different car with a much cleaner report!”

Helpful Report

Posted 10 years ago

“Carfax was great and very instrumental in my final decision for the VW Jetta I bought. I was able to check more than 7 cars before making my final decision on Carfax. In my final decision it was down to two cars and when I checked the Carfax, it was obvious that one of the vehicles has been passed to several owners in the last year or two. Before the Carfax it sounded like a great buy, but Carfax showed me otherwise. This company also helped me see the value in my final decision. The car looked and drove great and Carfax confirmed it to be a great car with low mileage. Thanks Carfax.”

Helpful Report

Posted 10 years ago

“Gave me the confidence that i knew enough to buy from a private owner-”

Helpful Report

Posted 10 years ago

“I had been looking for a car for 2 months. The most important concern was a car that was kept serviced so the condition under the hood ensured I was buying a good quality car. The last thing I wanted was a lemon. When I found a good looking used car the carfax record was the most important deciding factor. If there was no carfax report or one that showed wrecks or failed services I immediately moved on to the next vehicle. Finally, after two months of searching, and many carfax reports later, I found the perfect car with a perfect carfax. Carfax providesd me peace of mind in locating a dependable well maintained vehicle.”

Helpful Report

Posted 10 years ago

“I had been looking to buy a 2012 Ford Focus for some time but could not find one with the right specs. I finally found one that sounded too good to be true. I pulled a CARFAX and the report came back clean. I am now the proud owner of this vehicle. CARFAX made sure I did not buy a lemon, thanks !!!”

Helpful Report

Posted 10 years ago

“2 days after carmax insulted me with an offer to purchase my truck at half of trade-in, I sold it for more than twice what they offered.”

Helpful Report

Posted 10 years ago

“I visited several dealerships looking for used cars. I printed the CARFAX reports for the cars I was interested in, but didn't tell the salespeople that I had them. One salesperson didn't mention that a car had been in an accident. That wasn't a reason not to buy the car, but the salesperson's omission of the that fact was! The other reports I printed led me to a one-owner 2002 Dodge Durango with no rust, lots of regular oil changes, and low miles! Just what I was looking for! Thanks CARFOX!!”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews