CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jeff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was accused of hit and Run- found out when Irvington NJ Police sent 3 tickets to me via the mail- I had to get a lawyer to fight the tickets- no one but the Police were pressing charges/tickets against me. I won and my tickets were dismissed- but it cost $ to prove my innocence- then I run a carfax report and my car shows a accident- i call them and they want a updated police report- Irvington police will not give or recreate a police report but sent me 3 letters of disposition which shows tickets dismissed- these are on the courts letterhead but Carfax wont accept them- they want something the Police will not give me because the police already gave me proof of innocence- who is Carfax to be above the law and cost innocent people money ? Not fair-now I have to get a lawyer again because Carfax is untouchable - But at least now I learned that Carfax reports are not worth as much as I thought they were in the past- I used them and probaly missed out on vehicles because I thought they were on point- I was wrong- dont trust carfax!!”

Helpful Report

Posted 3 years ago

“I chose the "one-report' option for $39.99 and carfax charged me the $99.99 fee, and THEN, I never received the report. The website's "CONTACT US" option leads to nowhere. Using the dealer option will at least allow you to leave a voicemail to request an email. I plan to contest this transaction, then cancel my credit card. All I can say is, ... Word of mouth advertising.”

Helpful Report

Posted 4 years ago

“Horrible service. Can't get a hold of anyone that can provide answers or any customer support.”

Helpful Report

Posted 4 years ago

“The report was great. Extensively detailed. Only problem i have is it won't print. And the whole reason i got it was for the DMV and they need a hard copy. Therefore i can't recommend these services”

Helpful Report

Posted 4 years ago

“Did not list wreck for over a year Uncooperative when discovered wreck Said they are not responsible for anything and tough luck Carfax is a shame to make $$”

Helpful Report

Posted 4 years ago

“They charged me $99.99 for one report. They will not respond. Research their review:. Enough said/.”

Helpful Report

Posted 4 years ago

“Carfax deserves negative stars. Carfax updated my vehicle Carfax 7 months after I bought from the dealership. The update was structural damage. It was a clean title when I bought it. Now value has gone down drastically. Thanks for screwing me over Carfax. Trash company.”

Helpful Report

Posted 4 years ago

“I just purchased a used Accord from D&D Truck and Auto in Graham, NC, and it was easily the best car buying experience I've had. The car was exactly as advertised and I was able to get it at a fair price. I love the car! I will definitely purchase from them again.”

Helpful Report

Posted 4 years ago

“The CARFAX website defaults to the "6 Reports - $99" option. This is EXTREMELY atypically from a consumer standpoint, to have to de-select that option and select the lower quantity when you only want one report. Unfortunately, I didn't catch this until it was too late and I had already been billed for 6 reports. This is a deceptive and manipulative tactic - very disappointing!! Then to add to my frustration, there isn't a customer service phone number for a quick resolution. I consider this to be bad consumer marketing and NOT a way to build customer loyalty.”

Helpful Report

Posted 4 years ago

“Do not trust any reports from Carfax. I had a new Jeep, original owner, carfax kept reporting it was involved in accidents. I contacted carfax over a year ago, submitted all the documents and insurance papers and they still haven't changed the report. Do not trust them at all.”

Helpful Report

Posted 4 years ago

“Purchased a car from NotSoNew in Kansas City. Very, very honest people. No messing around, just right to the deal. Purchased a car and did the paperwork in 15 minutes. I would highly recomend them.”

Helpful Report

Posted 4 years ago

“Just bought a vehicle at Dealers Choice in Farmersville Ca. Got excellent customers service from everyone there. Especially from our sales person Edgar and Luis who went above and beyond to get us into the vehicle we wanted. This was my first time buying a car and they made the process and experience so easy. I definitely recommend them to others best buying car experience ever.”

Helpful Report

Posted 4 years ago

“Thank you carfax. You helped me find my stolen car.”

Helpful Report

Posted 4 years ago

“I needed one carfax report but bought a 3 report package deal. When I needed to use another report sometime later the two remaining reports were not accessible. I contacted their customer service department (Case # 10623677: Ordering/Purchasing Reports) several times and they answered my first e-mail and said that they would respond to my inquiry but they never did. They did not disclose the 60 day expiration when I purchased the package. I found that information later in the fine print. As far as I'm concerned that is dishonest, they could disclose the expiration clause clearly up front to allow people to make an educated decision. This looks like misleading customers and making an extra buck with the fine print.”

Helpful Report

Posted 4 years ago

“I bought 3 reports, used one, and when I went to use another it would not let me. Since you can't talk to them on the phone I contacted them through the website several times, and days later I still haven't received an answer.”

Helpful Report

Posted 4 years ago

“I was looking for a specific Used vehicle that I was even willing to buy anywhere in the country, take a plane and drive it back. Though some dealerships were slow in their responses, having a Free car fax report ahead of time saved me From having to ask a lot of questions. I signed up for their alert system and after a month of searching and one deal that fell through I found one that was listed $1000 off the Kelly blue book. It was in fantastic shape and just over an hour’s drive away at Seashore Auto in Belmar, NJ! I wasn’t expecting that much further of a discount but Art was fair with a 1 minute heart to heart and within 90 minutes the entire deal was done with great financing. Their comprehensive check up eased my mind and I am writing this review to Give a shout out to both car fax and Seashore for making my used car buying a fantastic easy and happy experience! I got a great deal!”

Helpful Report

Posted 4 years ago

“I went to CarVision on a break and met with Keith Tillman. Very good and prompt sales representative. Within a few hours I was very pleased with the SUV that I had purchased. He was very patient as I was undecided considering I had no appointment.”

Helpful Report

Posted 4 years ago

“Price and customer service. Very tacky on their refund policy, not sensitive to case by case scenario. I was involved with a hit and run and the information granted from the carfax of the other vehicle was no help. After emailing customer service that I don’t need the carfax because of the lack of information, explaining that I’m not looking to purchase the vehicle just wanted help investigating my case since the police refuse to investigate further, they decided to refuse my refund because I had different expectations that didn’t meet their guidelines. I understand I wasted $40. It was my bad. Also, there wasn’t accurate information in the carfax that warrants such a high price, and they state that they are not fully accurate in the small print. Will not recommend this site to anyone.”

Helpful Report

Posted 4 years ago

“********GREAT*******”

Helpful Report

Posted 4 years ago

“echopark was amazing. From beginning to end, Austin helped with every question and concern i had. he was interested in exactly what i wanted in a car, between the financial aspect, to me wanting to look at every SUV on the lot, he was so knowledgeable and helped in any way he could. Austin and Jamar had us looking at cars, to buying and off the lot in under TWO HOURS!! we are most definitely coming back to buy another vehicle from them. Thanks for making my first car buying experience so easy!!”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,638 reviews