CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charged me $99.99 for one report. They will not respond. Research their review:. Enough said/.”

Helpful Report

Posted 4 years ago

“Carfax deserves negative stars. Carfax updated my vehicle Carfax 7 months after I bought from the dealership. The update was structural damage. It was a clean title when I bought it. Now value has gone down drastically. Thanks for screwing me over Carfax. Trash company.”

Helpful Report

Posted 4 years ago

“The CARFAX website defaults to the "6 Reports - $99" option. This is EXTREMELY atypically from a consumer standpoint, to have to de-select that option and select the lower quantity when you only want one report. Unfortunately, I didn't catch this until it was too late and I had already been billed for 6 reports. This is a deceptive and manipulative tactic - very disappointing!! Then to add to my frustration, there isn't a customer service phone number for a quick resolution. I consider this to be bad consumer marketing and NOT a way to build customer loyalty.”

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Posted 4 years ago

“Do not trust any reports from Carfax. I had a new Jeep, original owner, carfax kept reporting it was involved in accidents. I contacted carfax over a year ago, submitted all the documents and insurance papers and they still haven't changed the report. Do not trust them at all.”

Helpful Report

Posted 4 years ago

“I needed one carfax report but bought a 3 report package deal. When I needed to use another report sometime later the two remaining reports were not accessible. I contacted their customer service department (Case # 10623677: Ordering/Purchasing Reports) several times and they answered my first e-mail and said that they would respond to my inquiry but they never did. They did not disclose the 60 day expiration when I purchased the package. I found that information later in the fine print. As far as I'm concerned that is dishonest, they could disclose the expiration clause clearly up front to allow people to make an educated decision. This looks like misleading customers and making an extra buck with the fine print.”

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Posted 4 years ago

“I bought 3 reports, used one, and when I went to use another it would not let me. Since you can't talk to them on the phone I contacted them through the website several times, and days later I still haven't received an answer.”

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Posted 4 years ago

“Price and customer service. Very tacky on their refund policy, not sensitive to case by case scenario. I was involved with a hit and run and the information granted from the carfax of the other vehicle was no help. After emailing customer service that I don’t need the carfax because of the lack of information, explaining that I’m not looking to purchase the vehicle just wanted help investigating my case since the police refuse to investigate further, they decided to refuse my refund because I had different expectations that didn’t meet their guidelines. I understand I wasted $40. It was my bad. Also, there wasn’t accurate information in the carfax that warrants such a high price, and they state that they are not fully accurate in the small print. Will not recommend this site to anyone.”

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Posted 4 years ago

“CARFAX SAID NO BAG DEPLOYMENT, NO ACCIDENTS, NO DAMAGE. HAD ALL THREE!”

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Posted 4 years ago

“I really wish carfax would allow a Bog ZERO rating for white plains Honda. This dealer is the worst. They don't keep promises, they don't honor commitments. Never believe on their Internet price as there Final price even after their commitment on phone call. There sales representative Reyne/Ashley will give false promises on call. I went all the way from Long Island 90 miles and they backoff from there commitments. Don’t believe on their promises made on calls. Stay Away From Ivan Rados and David- Big Liars .!”

Helpful Report

Posted 4 years ago

“Your numbers are wrong, check consumeraffairs for a true rating of what carfax is really worth. I was charged for a full 6 car check when I only wanted one. You absolutely can't reach them... I ended up contesting through the bank... It's a scam at the biggest scale...”

Helpful Report

Posted 4 years ago

“Listing cars that are already SOLD.”

Helpful Report

Posted 4 years ago

“3 cars on carfax showed being for sale and all 3 were actually SOLD. Traveled 2.5 hours after making an appointment to see 1 of the 3 and in that time frame all 3 cars had SOLD?”

Helpful Report

Posted 4 years ago

“My new 2020 Ford with 1200 miles needs an oil change & a tire rotation.....? You estimated my milage at 88miles & this is recommended? Looks like Carfax & Ford are partnering to waste more of people's money.”

Helpful Report

Posted 4 years ago

“LIAR's,,,,,,,,REPORTS ARE FALSE ! THIS 2012 HYUNDAI SONATA WAS REPORTED AS HAVING NO ACCIDENTS !”

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Posted 4 years ago

“What a joke it is. The salesman proudly showed my daughter a clean Carfax but the car had been wrecked down the whole side a fixed with a very sloppy repair. It was at West Chevrolet in Alcoa. We told them to kiss our ass!”

Helpful Report

Posted 4 years ago

“I clicked the $40 option for one vehicle report and they charged me $100 for 6 and I tried contacting them 3 times and they still haven’t responded and have just been ignoring me and it been almost 2 months already.”

Helpful Report

Posted 4 years ago

“My Vehicle was reported in an accident and it was not in an accident. I started the process to have this removed. I have all the document paperwork from the police. And it's been 3 weeks and no one has gotten back to me. I have a email response with a case number but no manager has been assigned or contact at me yet. I am trying to purchase a new vehicle and trade in my old vehicle but I cannot because this is on my Car Fax Report.”

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Posted 4 years ago

“BEWARE. Don't expect to talk to human or get any response from their "contact us" form you fill out online. I've submitted several requests for assistance both online and via voicemail. I've not heard anything back from them EVER. They of course processed my payment with in seconds. When I tried to sign up/in after submitting my payment info, I could not access a report. It kept telling me my email was associated to another account. I've never used carfax before. Tried the "forgot my password" which then prompted me to enter my email so they could send me my password, did so several times and never received an email. If I was able to obtain information about a car it may have been helpful but I'll never know. Bottom line is they'll take your payment and leave you hanging if something goes wrong. After several emails and voicemails requesting a refund, I finally had to file a dispute claim with my credit card to get my money back. To this day I still haven't heard from them.”

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Posted 4 years ago

“I was charged 40 when I searched my vehicle. It stated 3.99 when I agreed so beware!!!”

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Posted 4 years ago

“me deben 2 carfax y no puedo obtenerlos por que si ya los page”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,638 reviews