CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were interested in purchasing a car for a grand daughter with a family. We narrowed our choices to a Toyota sienna and a Honda Odyssey. We asked the car dealers to provide us with a Carfax report on the cars. The Toyota had a excellent price but the Carfax showed the mileage odometer had been turned back and the car had failed several inspections. The Carfax for the Honda looked good. We then took the Honda to a car inspection station to have a mechanic look at the car. The inspection station did a complete inspection of the car and reported that the car was pretty much as described in the carfax report and recommended the car for purchase. We purchased the Honda”

Helpful Report

Posted 10 years ago

“I checked numerous vin#'s with carfax until I found a car that met the requirements I was looking for. Would recommend to anyone looking for a used car.”

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Posted 10 years ago

“Accurate all the time”

Helpful Report

Posted 10 years ago

“My girlfriend and I were shopping for a used car on Craigslist. We found a 2007 Toyota Camry in Nashville with only 58k miles. We called and made an appointment to see the car and drove 2 hours to test drive the car. When we arrived, the car appeared to have more wear and tear than would be normal, so we had some questions on the accuracy of the cars history. We decided to check the Car Fax and the seller became very nervous. It turned out that the car actually had 172k miles and had been in 4 accidents!! Even though the title was clear, it was obvious that there was some serious fraud involved and we did not buy the car. The Car Fax report saved us from making a big mistake. Thanks!”

Helpful Report

Posted 10 years ago

“I wanted a CPO Chevrolet LTZ with fairly low miles. I found it only 20 miles from home and it was a 2013. Glad that I checked CarFax.”

Helpful Report

Posted 10 years ago

“It is a very important to check the car fax before you purchase any car, to find out the cars history, no one will give you a 100% garinty to refund your money, other than carfax.”

Helpful Report

Posted 10 years ago

“I have been searching for a clean Chevy SSR for months and had decided to purchase a 05 because all the 06 were too much or to high in miles. I came across a 2006 with 15685 miles on it and 1st thing I did was pull a car fax to see how many owners their were and if it was clean, it was and I bought it that afternoon and had it shipped the very next day, and she is perfect. One owner with low miles, worth every dollar.”

Helpful Report

Posted 10 years ago

“I planned to visit a used car dealership to buy a pickup. I decided to check the carfax prior to traveling to a neighboring state to buy. Wow, am I glad I checked. Turns out the vehicle had been involved in an accident and declared a total loss, had a salvage title. I steered clear and later found the vehicle I was looking for with a clean carfax report.”

Helpful Report

Posted 10 years ago

“Carfax helped me avoid cars with issues with the cars such as: salvage title, lemon title, many owners, roll back odometer, flood damage, etc. Thank you.”

Helpful Report

Posted 10 years ago

“We have used CarFax four times now. Three times to sell cars in private transactions ($6,000-$10,000 each) and we used it to buy one car a few years ago. As the owner of cars with the reports run on them I was pleased with the accuracy and felt it was very representative of the history of the vehicles. This meant when I was ready to step up to a more expensive used vehicle I felt I could trust the information, so we had the seller give us a CarFax on it, and here a few years later it seems it was spot on. The vehicle has run as expected given the history. Overall I love the service, both as a vehicle buyer and seller.”

Helpful Report

Posted 10 years ago

“I got the unlimited package. I would like to have more free VIN runs.”

Helpful Report

Posted 10 years ago

“The Carfax report said that the car I was looking at was significantly over Blue Book value based on the maintenance records. The previous owner brought the car into the dealership every time the slightest issue arose. I bought it to go cross-country, and I knew I needed something reliable. After 6,000 miles in three weeks, no issues whatsoever. Thanks, Carfax!”

Helpful Report

Posted 10 years ago

“Paying so much for a pre-owned vehicle made be nervous. The owner seemed like a nice, honest guy but I was still hesitant so I ordered a Carfax report. Much to my relief, I discovered everything the previous owner told me was true and Carfax informed me exactly how much time I had left on the manufacturer's warranty. Thanks Carfax for the extra peace of mind the report gave me. And yes, I bought the new truck with confidence. Lucy”

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Posted 10 years ago

“thanks for carfax that help me identify the car's situation and avoid buying an issued car!”

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Posted 10 years ago

“When I called to ask about the mileage exception listed on my Carfax report, the dealer took note. Even though it was explained by an "instrument cluster change," the dealer understood I was seriously paying attention to what I was being told about the car.”

Helpful Report

Posted 10 years ago

“The over all out come was great, I didn't buy a car yet, but there was more cars than I could imagine and the cost was with in range. This is the best way to start your search.”

Helpful Report

Posted 10 years ago

“your company sucks, i was expecting unlimited no. of runs and was very disappointed, it allowed me to run 4 or five only.”

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Posted 10 years ago

“Carfax helped with the decision of buying 2 cats recently. We are very pleased with the easy way to find it information about a potential car purchase. Easy log in, easy way to access information as well as read the report. Will always use carfax for each purchase in the future. Thank you”

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Posted 10 years ago

“I am so glad a Car fax is available for the consumer to check out , Ever car so far I have checked out has been in many accident , So glad I checked them out . That is why I still haven;t found one yet. Thanks”

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Posted 10 years ago

“It was quick and good”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews