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CARFAX Reviews

4.3 Rating 2,635 Reviews
83 %
of reviewers recommend CARFAX
4.3
Based on 2,635 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
On-time Delivery
Greater than 64%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
Read CARFAX Reviews
Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

CARFAX 1 star review on 13th November 2024
Carfax Buyback Is A Joke
CARFAX 5 star review on 5th April 2020
Randy Fulk
CARFAX 5 star review on 5th April 2020
Antonio Jose Jose
CARFAX 5 star review on 30th March 2020
Anonymous
CARFAX 5 star review on 28th March 2020
EDWARD A NIELSEN
CARFAX 5 star review on 27th March 2020
Anonymous
CARFAX 5 star review on 27th March 2020
Jeffrey A Nicholson
4
Anonymous
Anonymous  // 01/01/2019
I was set to purchase a car for my daughter and came across a 1999 Dodge Stratus with only 29,000 miles. The seller said they were true miles and it was only driven to and from the store. I didn't believe the story so I bought the CarFax and learned the store was true. This was the best money I ever spent beside buying the car so cheap.
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Posted 9 years ago
I loved that it gave me the information about my car history . Settled my doubts
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Posted 9 years ago
Carfax helped me twice while I was buying a car. I liked one 2007 accord. But carfax showed me that it was stolen and saved me from big loss. and my present one 2007 camry was clean carfax one owner that boos my confidence in that car. And I made the deal.
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Posted 9 years ago
Carfax allowed me to find that the vehicle I was interested was a buyback and had been in 5 accidents since 1997. As a very experienced automotive enthusiast, I will never even look at another car until I see its Carfax. With a carfax in hand I was able to negotiate the price from $3500 to $500. Thank you so much!
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Posted 9 years ago
I have been using CarFax for quite a few years and rely on them to provide me with an accurate history of any vehicle I am considering buying. Their reports have definitely saved me from making expensive mistakes.
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Posted 9 years ago
I was looking at a 1976 caddy that was advertised 95000 original miles. The picture showed the plate on the car and I ran the carfax. I sent the seller an email and told him it had 180000 on it. He was mad saying I couldn't do a carfax without the vin #. Lol I told him I did it by his plate. He sent me a bunch of nasty emails because I flagged his ad. Lol . Thanks to carfax I wasn't stuck with that car.
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Posted 9 years ago
We are a family of seven, my wife and I and our five children. CARFAX saved our butts so many times that I will be a customer for life. One of the cars we looked at the seller was advertising clean title with no accidents and one owner car. After checking CARFAX, it has a salvaged title, two accidents, four previous owners and 60K rolled back mileage. Thank you CARFAX. Customer for LIFE. Ralph Haj, Beaverton Oregon.
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Posted 9 years ago
Due to the info available on CARFAX I have been able to find some very fine vehicles and uncovered some really nasty vehicles also. Some people out there have no morals at all. With the paper trail found thru Carfax I have found several cars/trucks which have unannounced junk/totaled/washed titles run thru several states until the title came out clean. Also several sellers have reported false mileage readings thru DMV. Thankyou Carfax for what you do in reporting online any and all info on vehicles for all of us .
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Posted 9 years ago
I trust my judgement of private sellers of cars over dealing with used car sales people, who make their living selling cars. I am currently in the market to find a good safe car for my son, who has finished his driver training/education. CARFAX has saved me a ton of hours by giving me a heads up on cars that have been in accidents that would otherwise be masked by repairs and unscrupulous sellers. My project to find a car for my son has taken a lot longer than I thought it would simply because I am not willing to buy if I have an inkling that either the car isn't what the seller says it is or is unaware of needed maintenance (I put a beach towel down and crawl underneath to check for leaks and suspension problems). I have myself willing to walk away from any car, no matter how good it looks and how great a deal it might be. CARFAX has helped me hone my senses, sometimes even before I request a report I can tell by looking at the craigslist photos that the car has been repaired (equal spacing for the the fenders to the hood and trunk, doors uneven alignment and paint too shiny to be original-especially red and black). But, being particular has had a price. I have walked away from a couple I should have negotiated to buy-good cars on craigslist do not last. But, I am confident that with the help of CARFAX I will find a good car for my son.
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Posted 9 years ago
Thank you! I recently purchased a car over the internet from a company 1790 miles away. I was able to purchase with confidence thanks to CARFAX. The car was everything I expected.
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Posted 9 years ago
Easy to use and it is a great way to find out about your future car!
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Posted 9 years ago
Finding my dream car was much easier with the help of CarFax information. The Service history and Ownership information for my Porsche Turbo was clearly identified in the CarFax report. I couldn't afford to make a mistake on the purchase of a hyper expensive vehicle. CarFax was key in helping me ID critical Service history information and I was able to buy the "right" car.
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Posted 9 years ago
I was looking for a Subaru WRX. I saw a 2011 model online with low miles and a rather low price. Concerned the price didn't seem right for the year/mileage I checked the car's history on Carfax. Carfax showed it had a salvaged title and a little searching showed in had been in a front end collision and was considered totaled. I passed on that 2011 WRX and a couple weeks later saw a 2002 WRX. The car's history looked good from what Carfax showed and I went home with it later that day.
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Posted 9 years ago
The CarFax report I received allowed me to make a more informed decision on the car I was interested in and helped to put my mind at ease in the sense that I had done as much research / due diligence prior to buying that a person could do. When buying a used car, research is the key and after that, hopefully you have a great experience with your purchase...and so far, I have.
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Posted 9 years ago
CARFAX saved me from making a terrible mistake. I found a car I liked, took it into my mechanic and it got a so/so review from him. I was about to buy it but remembered my friend's advice to run a CARFAX, so I pulled out my mobile phone and ran it on the spot. I then realized the mileage on the car was roughly 60,000 miles less than what CARFAX stated should be on the car. When I shared the information with the seller, he claimed he didn't know and acted upset that he had been ripped off from the previous seller. I don't know who cheated who, but I do know CARFAX saved me from being cheated!
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Posted 9 years ago
Carfax was a great tool to use for finding the perfect vehicle for our family and seeing all the detail of the vehicle like service records and accident reports we all appreciate this wonderful service thank you CARFAX
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Posted 9 years ago
Carfax was great it showed me cars that I possibly would have bought if I had not seen the wreck info on the carfax, it saved me time and money.
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Posted 9 years ago
I signed up for the unlimited carfax service with 5 free Vin searches in February 2015 looking for a car for my daughter. I used up 4 of the carfax searches online and found what I thought was a great car. Upon going to the dealer and looking at the car, which was in awful shape physically, I became disappointed. Then my daughter spotted a 2006 Hyundai Sonata and I used my last Vin search to check out the car. Lo and behold they had just purchased the car from an auction in MA and the car was very well kept and had only 1 owner and no accidents. We purchased the car March 14, 2015 and have had no issues with it since my purchase. Needless to say my daughter is a very happy camper and I recommend Carfax to everyone.
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Posted 9 years ago
Bought a car fax report and when I went to get my 2011 Ram the Dealer presented me with the report. I don't feel like I wasted my money as the information was quite helpful and made me feel confident in my purchase.
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Posted 9 years ago
We were looking for a car for the wife to drive to work. Reliable and safe were prime consideration. With the Car Fax we were able to verify that all the work the owner claimed was completed by a reputable repair shop. We did take the car to that shoip before the purchase and the owner was pleased that all of his repair information showed on the Car Fax. Super nice addition to the Car Fax service. Really pleased with the purchase.
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Posted 9 years ago
CARFAX is rated 4.3 based on 2,635 reviews