CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a courier and drive over 100,000 miles a year in my own vehicle. Needless to say I need something reliable. I had bought a 2005 Hyundai Tucson in June of 2011, I used Carfax to find this vehicle. I loved this car, had the timing belt replaced at 100,000, and knew when I hit 225,000, it needed to be done again. Unfortunately I waited a little too long to have it done and of course it broke, bending all 24 valves inside my engine. After spending $1500 in parts, $1500 in labor and $1100 on a rental car while the work was being done, I finally got it back! I had it exactly 6 days when I was in an accident and they totalled my car. I wanted to cry to say the least. Anyway I knew I wanted another Tucson, so I started my search. I bought the 5 car carfax deal, and when I had it narrowed down to ones with the options I wanted and in my price range I started running carfaxes. All the vehicles that I was interested in all had between 60,000 - 90,000 miles. After what I had just been thru with the last car I knew that the timing belt was gonna need to be replaced as soon as I bought one, because chances were, the last owner didnt do it and then get rid of the car. Of the 5 vehicles I had narrowed it down to, 1 stood out among the rest. The CarFax contained information on every oil change the vehicle had over the last 6 years, more or less every 3000-4000 miles, not only that but this one had even had the timing belt replaced at 75,000!!! I knew this was my car! I bought it a few days later and I LOVE it even more than I did my first Tucson. If Carfax hadnt listed all the detailed information that they did, I may have never even looked twice at this car. Thank you CarFax!”

Helpful Report

Posted 11 years ago

“Carfax helped me sell my car AND buy another. I had a 2004 Jeep Grand Cherokee that I had kept in very good condition and it had very low miles for it's age. During the process of selling it I had people compare my car to others for sale and when they'd compare I'd send/show them the carfax and explain that the title was clean, maintenance was done and that it wasn't in any accidents. The person that bought my vehicle did so because they had a hard time finding a 'clean' similar vehicle locally. On the same note, I then used Carfax to purchase my next vehicle (a 2002 Ford Excursion). I was actually able to find out that the vehicle I was interested in had been in an accident shortly after it was purchased. I followed up with the dealer that sold the vehicle and found out what happened. Since it turns out the damage didn't affect the frame of the vehicle I decided to purchase the vehicle but used the CarFax as a bargaining tool to get a lower price than what was asked for. Now I've got the vehicle I want and got it at an awesome price! Thank you!”

Helpful Report

Posted 11 years ago

“I had been looking for a good used truck and after listening to coworkers about buying online I was tempted but a little afraid of the whole process. Well, I found a truck one night while searching the internet and decided that I would use carfax and if everything looked okay I would go ahead and make the purchase. After using Carfax I felt a lot more at ease and went ahead with the deal. The whole process was made that much more stress free knowing how Carfax stands behind their name. I bought the vehicle, drove it 1500 miles home, across the border, and with out any problems. Thankyou Carfax, I will recommend this service to my friends and if I ever decide to purchase a vehicle long distance again you can be sure that I will use your service.”

Helpful Report

Posted 11 years ago

“I was in the market to purchase a 2011 Chevy Camaro. I was really set to buy one that looked like a great deal, but the Carfax showed me it was involved in a front-end collision with airbag deployment. I just happened to save the VIN from my searches and 2 months later re-ran it for fun. Turn's out the vehicle was purchased and put in the shop for major repairs a month later. Sooooooo glad I checked the Carfax.”

Helpful Report

Posted 11 years ago

“I was in the market for a car recently, and I had pretty much made up my mind that I was going to buy a Subaru. Most of the Subaru's I came across that I liked were just beyond my budget. Finally I found a Forester that was in my price range, which then raised the question of why is this one so cheap? I went to check it out in person, and brought the VIN home so I could pull up the CARFAX. CARFAX gave me a lot of the vehicle's history. I was able to tell where it was from, where it had lived most of its life, what sort of care the owner(s) had given to it, all the major mechanical work it had undergone, and even an explanation for the price(Salvage Title). Between seeing the car in person and the records contained within the CARFAX, I decided that it was still a good car. The price of the Forester was still more than I'd really considered paying for a salvage vehicle. CARFAX provided a buyers guide that gave me a better idea of what i should pay for this particular vehicle. Finally I returned to the dealer, enlightened by CARFAX, I was able to talk the dealer down $1200 from the sticker price. For a total of $1875 I finally had the Subaru I had desired for so long, and I never had to worry about any hidden surprises down the road, or overpaying. 6 weeks later I drive my car everyday and still haven't had any issues.”

Helpful Report

Posted 11 years ago

“I was looking for Toyota Truck for my son-in-law and signed up for five Carfax reports, it was extremely helpful uncovering issues with vehicles that the owners were unwilling to disclose on their own. After three vehicles and with the in-depth knowledge that the Carfax report provided, we were successful in negotiating a much better price and purchased a Toyota Tacoma truck. I would never buy another car without this service. It was easy, accurate and very helpful. Thank you for a great product and service.”

Helpful Report

Posted 11 years ago

“I spend 5 weeks for a looking good car with good history. And put all my efforts i drove one day straight to buy a car. And i got audi a6 with great history. Thanks for you guys for a good service. You r best people. Always provides cool history. Im always gonna use carfax”

Helpful Report

Posted 11 years ago

“Thank you Carfax! You saved me! I was looking at a 2006 toyota tacoma truck with 62000 miles on Craigs list, and after connecting with the man selling the truck, i had him text me the VIN number so i could carfax it. everything checked out on carfax. I made the 2 hour trip to where he was located, and after negotiating on the price, we agreed on the sale. I am standing about 10 feet from him, as he was taking down my information for the sale on the hood of the truck. The title is next to him, and as i glance over at the title, the vin number "bolds out" towards me. I shake my head and walk over to the title. The VIN number was NOT the same as the one he sent me. ( The only way i knew is that the original one he sent me had a bunch of zeros at the end and i remember wondering if they were zeros or letter O's. the one in front of me had ones and sevens). I pulled up the text and compared it to the title of the truck in front of me. sure enough it was a different number. He said that he had a couple of the same model trucks and must have sent me the wrong one. What was i to do? CARFAX. Well my phone was dying and we were at a gas station at 8pm. I got on line on my phone and pulled up the information, and to my suprise, the truck was serviced 5 days previous at a toyota dealership. the milage? 148,000. As soon as i see the milage, my phone dies and the guy gives me this look as if he didn't know the milage was changed. I told him where he could go, and i would go back home with out my truck.... thank GOD. and CARFAX”

Helpful Report

Posted 11 years ago

“Great deal on a Tahoe across town saved me 2 hours round trip! Truck was totaled transferred trough a couple states to "wash the title" not such a good deal on a low mile truck if it's been totaled !! Carfax saved me the headache of paying full price for a totaled truck AND saved me the headache of buying a totaled truck with possible, unknown problems”

Helpful Report

Posted 11 years ago

“I was looking for a f-150 truck and found one at landmark ford with the engine and transmission that I wanted. The truck was in excellent shape and had no damage on the car fax report so that made me go ahead with the purchase of this vehicle.”

Helpful Report

Posted 11 years ago

“The day before St. Patrick's Day this year, I had been in an accident (car went over a curb, axle broke, lost control and crashed into a telephone pole, airbags deployed). My car was totaled. Thank God my grandson and myself walked away without a scratch! Our angels were with us no doubt! went to a used car dealer who tried to sell me a Cadillac Catera. Thought to myself that I can't afford a new Caddy ... but a used one might work. Left a deposit and went home and bought the car fax package. Turns out that Cadillac was used by law enforcement and was in several crashes. Thank you car fax. I went and got my deposit back. Subsequently I went to a different used card dealer and am now the proud owner of a beautiful burgundy- red Buick LeSabre Custom. Car fax told me that although it is a 2002 car, it was actually a one-owner car. It has 78,000 miles on it (confirmed by Car Fax) and is in excellent condition! I am a retired secretary and my budget does not allow a new or leased car. Thanks to Car Fax I found a beautiful car that fits my needs and my budget perfectly!”

Helpful Report

Posted 11 years ago

“I was looking to buy a kia sorento 2005 and the guy say that he have the title on hand i come to see it and everything was ok yhe price,the car with very good condition before i buy it i check in carfax and i see that 3 days before this car get a lien on it for a loan the title that he have his the old one that before he get the duplicat and do lien on the car thx to car fax im not stuck now with a car and without my $6,000 :)”

Helpful Report

Posted 11 years ago

“It's the second time I used CARFAX. The first time I bought a car in an Auto Auction and everyone told me it was too risky. However, the car, a Nissan Pathfinder, was excellent and I had it for 3.5 years. A month ago I started looking for a new car. I checked 51 cars out on CARFAX and sadly 39 had bad record. Most of them, the owners didn't know or pretended they didn't know anything about it. Finally I found a good car, my Subaru Legacy. It comes from Wyoming. So checking the CARFAX report made it really easy, since I saved time, money and risks. I recommend CARFAX to my employees and friends now.”

Helpful Report

Posted 11 years ago

“Car fax really saved me from buying a Salvage history vehicle. I was looking to buy a used car. The seller said the car has clean title and no accidents at all. I looked at the title. It was clean no Rebuilt title or Salvage title. I almost decided to buy the car and promised him that I will take the car. Then I ran the CARFAX and then found that the car was Salvaged earlier and was bought from Salvage auction and was fixed and sold to this seller. Interestingly the car title does not show any of that. I was under impression that if a car was rebuilt or salvaged, its title should say as REBUILT or SALVAGE. But in this case it was not. I had to take my promise back. This time I was careful and bought another car with clean title from a military person. Watch out for all these scams. Even DOL is scammed these days.”

Helpful Report

Posted 11 years ago

“I often buy cars online, carfax gives me the confidence to buy knowing the service history and actual mileage of the vehicle, if it wasn't for carfax I would've bought a mercedes with 160,000 miles expecting it ha only 30,000. Thanks carfax!!”

Helpful Report

Posted 11 years ago

“I was looking for a used car for my son and found a really nice looking low mileage Chyrsler Crossfire online. I called the owner and he gave me nothing but good news about the car. I arranged for a meeting to look at the car (about 300 miles from my home). The evening before leaving I decided to buy a CARFAX report and boy am I glad that I did. The report revealed the car had been in an accident and it had a Salvage title. Needless to say, I did not go see the car. Thank you CARFAX for saving me a long trip and potentially a bad purchase. I'll use CARFAX for every used car going forward. I did eventually buy a used car and I made sure it had a clean CARFAX report.”

Helpful Report

Posted 11 years ago

“My husband and I were seeking a replacement vehicle for our beloved Chrysler Pacifica that had just been totaled. We fell in love with a low mileage Lincoln Towncar with loads of bells and whistles, without a scratch nor dent, drove wonderfully, with only a bit of stiffness in opening and closing the passenger side door. However, out of habit, we ordered a CARFAX Report Package. Thank God we did, as our Lovely Lincoln turned out to be the best rebuilt wreck imaginable. It was reported as having had 3 accidents, and declared ?totaled? after the last one! The next car we were impressed with was a low mileage Chrysler Pacifica Touring, with even more bells and whistles, and a perfect CarFax Report; so we ended up with a better model Pacifica than the one we had before our accident! We are thrilled, and very grateful for CarFax!”

Helpful Report

Posted 11 years ago

“I have used Car Fax for several years now, I trust it's findings rather than just "trusting the seller's word"; and it has proved to be a "gem" before we purchased any of our "new to us" used vehicles. I usually buy the package when we are looking, so that I can check on several vehicles at a time. The 1st time was in 2002 when I bought my 98 Ford Explorer, I been looking at 2 of them, but after receiving the car fax on both, I knew right away which one I wanted. The second time was in 2004 and it was for a very sweet looking cherry red 96 Ford Cobra Mustang - my husband had it found on ebay motors - but before he even got the words out of his mouth that he wanted it, I called and got the vin number from the owners so that I could do a car fax on it.. two days later we were driving to pay for it and pick up that Cobra. The third time using Car Fax was for my daughters first car - in 2006, a 1989 Chevy Beretta - sporty little car and a price under $1000.00.. Car fax showed it clean, the previous owner and all the details with it and then after driving it, my daughter had her first car. Fast forward to 2012 - bought another Car Fax package - looking at a very nice 2000 Lincoln LS with only 50,000 miles on it at a local car lot... of course I wanted to see the Car Fax - and the car lot didn't offer it, so I did it on my own.. showed it was a company owned vehicle and all was great.. bought it.. love it, last month husband is wanting a sporty truck - so back to looking around we go - we find a nice 2002 Chevy S-10 ZR2 .. I pull the Car Fax - and find out all about it and then it also shows us other like models that recently sold or are for sale, giving us some bargaining power with the car lot for a better price on this truck. Car Fax has proven time after time that it is more than well worth the money and we won't buy a car without checking the Car Fax First!! Thank You CAR FAX!!!”

Helpful Report

Posted 11 years ago

“I have been looking for another truck for some time now and I thought I found one I was talking to the dealer and they did puled up A car fax on it and we found out it was totaled at one time that was good to fined out I did not want that truck thanks to you people”

Helpful Report

Posted 11 years ago

“My Young Family and I recently migrated here from Fiji, and were in desperate need of a vehicle to get about, the temptation of just buying the first vehicle I saw was immense, such was our desperation. My Brother suggested getting a month subscription with Car Fax, and man did it pay off, of my 10 shortlisted vehicles, 6 were immediately scratched off our list (including what looked like a dream buy 06 Honda Civic) after viewing the vehicle?s history, and that left 4, after test driving the vehicle?s, I settled for a 2002 Toyota Camry, that runs smoothly. Thanks to Car Fax, we made the most informed choice.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,635 reviews