CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so great to know the history of vehicles I was considering for purchase. It made it so I didn't have to run around gathering info. Called dealership got vin number ran history report and bam, answers.”

Helpful Report

Posted 10 years ago

“We were in the market for a car to replace a 22 year old truck. One day, while out of town for a sports event, we saw the car we thought we wanted for sale at the side of the road. It looked to be in pretty good shape and drove well. It had a few minor issues including a missing dash piece that the seller assured us was missing due to being cracked (a common issue with this type of car) and a replacement had been order and was on its way. The rest of the issues seemed minor and so we thought this was the one. To be sure, I downloaded the CarFax app on my phone and purchased a plan and checked the car's VIN. A quick scan of the results seemed to indicate everything was ok and so we decided to agree on a price and purchase it. We had the cash to buy it right then but the owner didn't have the title with him. Long story short, we agreed on the price and he was going to deliver the car after the weekend and we would pay then. We drove home a little disappointed that we weren't in the "new" car but looking forward to seeing it again in a couple of days. When we got home, I logged onto the CarFax website to read a few more details about the vehicle. As I read closer, it turns out I had overlooked one thing - the odometer had been rolled back about 30,000 miles! Needless to say, I got in touch with the seller right away and let him know this wasn't the one for us and said a prayer of thanks for CarFax. As we had purchased the "Unlimited" plan, we were able to check out a few other cars before eventually finding a winner. While the cost of that plan made us hesitate initially, we definitely got our money's worth from it in that first experience and are thankful for this great car-shopping service.”

Helpful Report

Posted 10 years ago

“From my experience with reviewing carfax information on other cars I was interested in, most had a history of accidents, frame damage and I felt like it protected me from buying a car that would not be in the best interests for me. Thankyou carfax.”

Helpful Report

Posted 10 years ago

“I was looking for a good deal on the 2014 Kia Sedona's. I counldn't find any locally, so I went on CarFax and found one in Leesburg, Virgina. I called and made an appoinment with the dealership. When, I arrived at Dallus Kia, the salesman was very experienced and showed the vehicle to me. They only had two left the LX/EX. I decided to buy the EX because of the extras on it. The salesman made a good deal to me and I purchased the vehicle. The process of buying the vehicle was a very good experience from being to end. This would not have been possible without CarFax.”

Helpful Report

Posted 10 years ago

“My wife and I were set to buy a Honda CR-V in excellent condition and priced well. We drove it and something didn't feel quite right. Upon returning to the dealership we asked to see the Carfax and it showed the vehicle had been in an accident and had FRAME DAMAGE. Carfax saved us big time on that deal and we walked away. Now, i wont even look at a used car until I have seen the Carfax.”

Helpful Report

Posted 10 years ago

“We set out to buy a C5 Corvette and saw several that we ended up steering clear of after seeing wrecks in the history. We ended up buying a higher mileage one without accidents in its history and couldn't be happier with the car. On a side note, the VIN limit on the "unlimited" plan really hurt us when we were looking at smaller, independent dealerships that didn't subscribe to Carfax. Please don't call it unlimited if there limits.”

Helpful Report

Posted 10 years ago

“Carfax saved me from a bad purchase! I was about to privately buy a dodge magnum that supposedly had about 70k miles on it. Carfax showed me the truth: it had over 200k miles! What a save! Thank you!”

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Posted 10 years ago

Helpful Report

Posted 10 years ago

“I was looking at a Porsche 944s2 Cab. It seemed to be a good price, great looking car, then I pulled a Carfax. The car was totaled 2 years ago, the title was washed. I did not purchase the car. Carfax saved me lots of money.”

Helpful Report

Posted 10 years ago

“Had been looking for a truck for quite a while. I was looking for a use pick up with some use but had been pampered. and found one on ebay. runs great everthing carfax said had beed done to it was correct. thank you for your help carfax”

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Posted 10 years ago

“Seriously the best website. Every vin number that I had checked was stollen or had rollback mileage on it. Then I had already bought a vehicle after checking the vin that matched on the dash and the door. Little did I know that those vins that matched were not the actual vin for that exact truck. I then figured out the actual vin out when the dealer checked the computer and came out to be another vin number. I then checked it out and man was I surprised to say the least as to what I found.. Thank you so much carfax!!!!!!!!!”

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Posted 10 years ago

“Car Fax allowed my grandson to check on the vehicle he was looking to buy before the purchase”

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Posted 10 years ago

“When I first new that there is a wabsite to check about the car you are going to buy I was shocked. So then I looked at cars and found a lot of damaged cars the are rebuilt. And that's why I thank carfax for there convenient. I bought my car with a clean carfax. Thank you vary vary much”

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Posted 10 years ago

“I used Autocheck and it missed a total loss on a vehicle. Get so happens a friend of mine owns a small used car lot and I use Car Fax and it caught it. I would have bought a total loss if it wasn't for Car Fax!!!!!”

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Posted 10 years ago

“I found car fax to be a great tool to bay a good used car”

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Posted 10 years ago

“I didn't know if carfax is that help full, I bought a car from a dealer after a couple of days I decided to check the carfax of the car guess what I found out the car was salvage I took the car back to the dealer and I got my money back. It is really a piece of mine...”

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Posted 10 years ago

“We were looking for a used car. I can't believe how many dishonest people are out there. Carfax gave us the information we needed to avoid a very costly mistake, several times.”

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Posted 10 years ago

“I love carfax.!!!!!”

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Posted 10 years ago

“I bought a Foucus ZX3 on this September. It was looked old, but Carfax showed it was in good condition. Then I made the decision to buy it and it is really good to drive.”

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Posted 10 years ago

“Is the perfect place to check the car history before purchasing a car”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews