CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car Fax and Ancestry com has something in common or maybe 2or more things and that is they are both a scam and a joke!! There are so many loop holes in both. Don't worry though because there are many more good people out there you can scam!!!!!!!”

Helpful Report

Posted 7 years ago

“CAR FAX "CAN NOT BE TRUSTED" They reported an adverse event on a car we had purchased 2 (TWO) years after the event happened. We had already sold the car and we had nothing to do with it. However, the people who purchased it from us tried to trade/sell the car and the event came up on the report. The people are coming after us (we had nothing to do with it since it happened 2 years prior to us buying the car with a clean fax then) CAR FAX WILL NOT STAND BEHIND THEIR REPORTS< THUS CAN NOT BE TRUSTED) They are also way OVERPRICED at 6 reports for 99.99”

Helpful Report

Posted 7 years ago

“Lauren in Customer Service was very rude. She was not helpful and seemed not to care if we continued business with carfax and she is a Supervisor. After stating that, I found out she is no boss but all operators are called supervisors. She refused to put her manager on the line and wasnt concerned about losing our business.”

Helpful Report

Posted 8 years ago

“I was a Carfax dealer I paid my bill month in and month out on time at the same rate for several years. This April I get a bill for a 250% increase. I instantly called my rep too enquire about the increase I explained to him that I want too cancel if he can't get it fix. He explained too me that he would get on it and get it reduced accordingly. A month later I get another bill for the 250% increase. I contact the accounting office and explain my problem and that I wanted too cancel the month before. They tell me that I should send a cancelation email so that they knew how serious I was about it and that they would get on it and have someone call me back. I then call my rep again and he tells me he still working on it and that because I've sent the cancelation it will help my cause. Well no one got back with me again and again another bill for 250% increase. Note I started this day one of my first over bill. I try again too contact accounting and my Reb and again the same ill get someone too get back with you and try again and again no call and again the same 250%. Now they say they are sending me too collection because of no payment. I have told them from day one I would pay and pay fairly but all I have gotten was the run around and no clarification from everyone involved. I feel this is extremely bad business and unethical. I've owned my own business for 7 & a half years. Had done business with them for a majority of those years with no issues or hiccups. This has been by far the worst experience I have had with another company in My 23 year career in the Automobile sales business. Very unethical.”

Helpful Report

Posted 8 years ago

“Just saw the CARFAX Fox. Hopefully they're better than in 2007 when we looked for an accident-free vehicle. We made our purchase based upon their report that was ran on the day of purchase that there were NO accidents. Turns out, the vehicle had been in a major accident. We still have the vehicle primarily because of the INVESTMENT we've made in it and body style. Wrote them but never rec'd a response.”

Helpful Report

Posted 8 years ago

“I have not heard back from anyone in MONTHS! I have emailed you all several times requesting a REFUND because the misleading language/ marketing for the "unlimited reports." I ran one SAMPLE report on a vehicle i was NOT getting and have not used this since then. I"M QUITE PISSED OFF NOW and ready to contact the BBB and file a claim to my Credit Card company to get the money back but i'd prefer if you all would just GET BACK TO ME AND WORK IT OUT WITH ME DIRECTLY. Can a HUMAN BEING give me a CALL??? 850.832.2443 You all make it so easy to TAKE MY MONEY but don't make it easy to TALK TO YOU! TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE. WORST PURCHASING EXPERIENCE OF MY LIFE!”

Helpful Report

Posted 9 years ago

“I paid for the car fax report and could not view the report that I paid for. This is not user friendly application. I have used it before but now it is now taking the money from users that can't view the results of the research . I will not use or refer car fax again”

Helpful Report

Posted 9 years ago

“My car received some paint scrapes on the quarterpanel from someone while it was parked in a parking lot. I got it repaired since it is a new car. Now CarFax says it was in an "accident" which to most reader means a real crash with real damage. So you have greatly decreased the value of my car because you don't distinguish between "accident" and "paint chip." Thanks so much.”

Helpful Report

Posted 9 years ago

“I didn't get all my carfaxes I paid for. I purchased the largest package. Buying a preowned car is a process. Im sure I clicked to agree to your terms, and Im sure your online terms like everyone else's is a thousand pages long that no one reads and absolves you from responsibly providing the services paid for because of unfair time limits. If I get 10. I should get 10 without limits of time. Sometimes we have things arise in our lives and buying a car has to take a backseat. However, when the time comes where I can look again, my remaining unused carfaxes should be waiting for me. Also, carfaxes is too easily manipulated by dealers. I had looked a a 2004 Jeep Grand Cherokee at a dealer in Queens NY. The dealer had posted their own free carfax. Carfax came up with a roll back warning, it also warned of a possible data entry error. But the error was for 2 years in a row. When I questioned the dealer about the carfax, they got back to me hours later with a new carfax with the 2 years in question regarding odometer rollback deleted from the history. I understand not everything gets reported to carfax but nothing should be deleted upon request of a dealer trying to make a sale. Needless to say i didn't buy the jeep but I now view all carfax and car check reports with extreme scrutiny. However, I am still in the market and would like my remaining carfaxes that I didn't use since they're all paid for anyway. If not, its pretty much like you stole my money. Maybe not 100% if my money is stolen but a percentage is unless I get all my carfaxes. If you care about being honest and providing an honest service for the money you charged me, you'll allow me my remaining carfaxes.”

Helpful Report

Posted 9 years ago

“I used Carfax in an effort to determine the value of my 2006 Audi A6. The report rated the value much lower that it should have. It ignored six years of maintenance at authorized Audi dealership repair shops. I notified Carfax of this matter and did not receive a response.”

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Posted 9 years ago

“My car fax information was wrong, so when I contacted car fax to make an inquiry, the customer service I received from Car Fax was so bad, that I will no longer consider buying a car from a car fax certified dealer. Cheers!”

Helpful Report

Posted 9 years ago

“The only thing carfax did for me was send frauds to try to steal my car. I did not get one ligitimate offer thru them.”

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Posted 9 years ago

“I bought a van that Car Fax seems to not know that it must have been totaled and not reported. I have since found broken glass in the rear hatch door and after a more detail look the front end has bar under the radiator is bent now radiator fluid is leaking.”

Helpful Report

Posted 9 years ago

“my carfax said the car had never been in an accident which wasn't true, the front bumper was messed up, which tells me the car had run into something. Also my windshield wipers started messing up which I found out there had been a recall for, but was told by the mazda dealership that the VIN number had already been fixed...... uhhhhh ok so I looked at my carfax and there was nothing showing the wipers had been fixed.”

Helpful Report

Posted 9 years ago

“I bought an unlimited license as part of my effort to buy a car from a used car lot this summer- the effort took a while and after 5 cars CarFax told me I couldn't use the service anymore from VIN numbers, just using license plate numbers - well, that's worthless because there are no license plates at used car lots - maybe this limit was in the fine print, all I know I am a repeat customer of CarFax and feel screwed over - I contacted them and got the runaround and they finally days later gave me a few more VIN number attempts AFTER I had bought a car - so worthless customer service after providing a worthless service - I WILL NEVER use them again”

Helpful Report

Posted 9 years ago

“I was looking at expedition on Craig list. Got the car fax and it looked fine. but then when I talked to the person they told me it was a old police suv. That fact was not on the carfax and should have been. I did not buy the suv.”

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Posted 9 years ago

“Not everything gets reported to carfax it's an OK tool to use when buying a car or truck , but condition of a vehicle has nothing to do with a carfax report”

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Posted 9 years ago

“Putting a plate stead of a vin? The very stupid,plus you guys are very Expensive with your 5 vins only and Now you don't have unlimited? 10 runs for $55.00 You guys are smoking, Autocheck is the best”

Helpful Report

Posted 9 years ago

“Carfax is not reliable. I purchased a 2007 infinity from a dealer in November of 2010. They were very proud to offer a clean carfax, saying no accident/Damage. I purchased the car. I decided to sell the car just last month, 9-2015 and the new purchaser was glad to see the no accident report from when I bought it. I had a subscription to carfax and decided it would be a good idea to show that I had never been in an accident. TO MY SURPRISE, I saw the carfax now said Structural Damage. I asked carfax to explain why. Well it seems that they did not have a report of an accident and they said "CARFAX began reporting this information on 07/09/2011." I dont see how you can go from no accident/damage to now reporting structural damage. NO HELP FROM CARFAX and now I will loose money trying to sell my car. I relied on a report and now I cannot get any restitution from Carfax.”

Helpful Report

Posted 9 years ago

“It is a waste of time. CarFax spends more money on advertising than providing a quality product. Lee”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,638 reviews