CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love it, always wondered about my car after I bought it. CARFAX put my mind at ease. Simple and easy to understand, I feel so much better. Next time I will make sure to ask before I buy.”

Helpful Report

Posted 10 years ago

“I used carfax to sell my own car that I was trading to the dealer. I could point out my consistent car service and oil changes. I could explain a rear end collision to my car and best yet carfax recommended my car be sold $1,000 over the online "how much is your car worth" sites.”

Helpful Report

Posted 10 years ago

“I've been looking for a car for awhile, and I've found a couple cars with odometers rolled back, and even one that was reported stolen! I'm glad I had the carfax reports to double check the car's history. Dennis T”

Helpful Report

Posted 10 years ago

“I narrowed down my search to 4-5 used cars, with similar features and mileage. I obtained carfax reports for all of them, which by the way, it really makes sense to purchase up to 5 reports instead of one. As it turns out, the car that was our top pick, seemed like a really good deal until I read the car fax report. After reading the report there was no way were were going to buy the car. Thank you! As it turned out, our third choice of cars actually had the best history and the Carfax report provided the tipping point for our purchase.”

Helpful Report

Posted 10 years ago

“I use CARFAX on every car, I purchased three cars in the last two months for our granddaughters, usually the dealers web site I can check the CARFAX. I do not do the autocheck or what ever its called. Yesterday I called a dealer about 50 miles away about thee last vehicle I did purchase but when I asked about the CARFAX he did not want to do it so I said no sale, at that point he did do a CARFAX. When I went to do the paper work he added 39.00 dollars to the bill, which I said I can do the same online, do you want the deal or not they took it off. Thanks for the great details and peace of mind with CARFAX”

Helpful Report

Posted 10 years ago

“It was an awesome experience. Very easy. Quick results, I only wish that the first result had proven to be better news! Excellent product.”

Helpful Report

Posted 10 years ago

“Im from kuwait i wanted to bay car from car dealer in Kuwait it was have 67000 mill on it but after i check it on carfax i Found the car was have 137000 mill on it ...”

Helpful Report

Posted 10 years ago

“I was very interested in a maroon 2010 Honda Insight being sold by a small used car dealer outside of Murfreesboro TN. The price was good, but there was no warranty left at over 4 yrs and 60,000+ miles except on the hybrid battery. I asked him if he knew of any accidents the car had been in. He said he didn't know of any. I asked because I felt like the hood release looked damaged although everything else looked fine. I then asked for the CARFAX. The dealer told me that he didn't have one because CARFAX charges dealers thousands of dollars to be able to get car faxes. That didn't make sense to me. I bought my own car fax on the car. It turned out the car had been in two accidents with one involving setting off airbags. So CARFAX saved me.”

Helpful Report

Posted 10 years ago

“I was looking for a newer truck, but had limited funds, I researched and looked at many vehicles by owner and at used car/truck lots, and big dealerships. After finding what I could afford , I asked if they had a carfax, they did , the vehicle was one owner, leased, no problems, no accidents reported, and had maintenance records reported, guess cause it was a lease, had all this confirmed, very impressive carfax... Thanx Robert”

Helpful Report

Posted 10 years ago

“We were looking to purchase a used truck. We brought the truck to our mechanic it looked clean, our mechanic suggested we run a car fax. The truck had 2x the amount of mileage on it than the owner told us instead of 90,000 miles it had 180,000 miles. So glad we checked the car fax.”

Helpful Report

Posted 10 years ago

“I searched for a Subaru Baja for my daughter. Finding a few, a couple of dealers and a private seller, we went to go look at them. Asking the usual questions; any accidents, service records, smoker or non, etc., one dealer in Boise, ID kept stating "not to my knowledge". Thanks to "carfax" we discovered that the car had, infact, been in an accident and other issues. Don't trust anyone, trust your "CARFAX".”

Helpful Report

Posted 10 years ago

“I was in the market to but a used car for my wife. I shortlisted two cars, a beetle and a camry. I was so inclined towards the beetle but then I checked the carfax history and the beetle was involved in an accident. The Camry came out clean and I bought the camry.”

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Posted 10 years ago

“Helped me purchase 2 cars in 1 month.”

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Posted 10 years ago

“It's a great service. I buy, fix up, and sell some cars as a hobby. It helps me with key information I need to prevent me from getting burned. It' fast and easy. I'd never be without it.”

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Posted 10 years ago

“I was looking at a 2007 Ford Edge that the price sounded very low I first looked up the book value then ran a CarFax on it. The CarFax showed it was involved in two minor accident and the value was book price plus $470.00. I bought the car because it was priced below book and CarFax said it was worth just over book price.”

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Posted 10 years ago

“Very helpful. I found out that the SUV had a salvage title and the miles were rolled back at least 100,000 Very Thankful for the investment of buying a Car Fax Report Cheers!! Shawn”

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Posted 10 years ago

“CARFAX really helped me in purchasing a new car. That's right! I used it to check the history of a new car....not a used one. The reason....the dealer had to get the car I wanted from another dealer. When it arrived, it had slightly over 1,000 miles on it! A car that was being sold as new actually had 1,000 miles! By checking the CARFAX report, I could see that the car was inspected and made ready for sale 11 months earlier. It was used by the dealer as either a demo or for one of the employees to drive. By having this information in hand, I was able to negotiate a better price, and get a break on an extended warranty since the normal 3 years, 36,000 mile new car warranty had already been partially used due to the 1,000 miles and putting it into service 11 months prior to selling it to me. Thank you CARFAX!!! I know this is an unusual circumstance, but it gave me the information I needed and assured me it had not been titled to anyone else, and it helped me get a better price because I went to the dealer armed with the history of this car.”

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Posted 10 years ago

“I found a 1998 Acura Tl 3.2 for sale that seemed like a great find for my son. It was. The carfax confirmed the great find. It was a one owner, low mileage per year, no accidents, well cared for car. Thank you!”

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Posted 10 years ago

“I was in the market for a car for the first time in 8 years and thought I had found the perfect deal. I requested the CARFAX only to find that the vehicle had been involved in multiple collisions. Thanks to CARFAX I found the car of my dreams and know that I have nothing to worry about. Thanks CARFAX!”

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Posted 10 years ago

“y ears ago I bought a low mileage pickup truck from the dealer and I still have it to this day but what I didn't know was that at 22,000 miles that truck had the transmission already replaced if I would have got the carfax then I would have known that. I've since replaced that transmission and have had no problems since. I decided that if I would have got a CARFAX report I would have known that. now I've just bought a 2008 Volkswagen and the first thing that I did was get a CARFAX report. I was amazed to find that CarMax didn't provide one. I purchased the bundle of 5 because I was shopping for cars and wanted to have it available for me I'm glad that I got the CARFAX report it showed a good history and it helped with my purchase. I shared the history with the car max salesperson because they didn't know what the carfax showed”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews