CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax is very accurate and it helped me so far to say no to cars with a lot of problems that in the photos looked great.”

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Posted 9 years ago

“I was told about CARFAX from a brake masters representative. He informed me that they charge about 140 dollars to do a full inspection on the vehicle. He said although an inspection would be helpful, it is usually best to look into the history of a vehicle. With Carfax I found myself a reliable vehicle in excellent condition because I had access to match the truth!”

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Posted 9 years ago

“Car fax charged me $39.99 twice for the same vin! Can't talk to a live person to get it resolved !!!???”

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Posted 9 years ago

“The truck I bought had been repainted and the mileage had been rolled back but car fax did not show this. I returned the truck and got my money back.”

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Posted 9 years ago

“I was looking for a car for my daughter and she kept "finding" ones for me to look at. Thanks to car fax, I was able to show her that they had flaws and we needed to keep looking. Finally found one that checked out and we were both happy with. Thanks Carfax!”

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Posted 9 years ago

“CARFAX has been instrumental in helping me make decisions in purchasing trucks for my delivery fleet. I've used them several times and have always been satisfied. CARFAX is quick and easy to use and allows me to make cost saving choices for my business.”

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Posted 9 years ago

“Got a nice convertible with carfax”

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Posted 9 years ago

“I bought a Ford F150 2010. It was great to have such references from Carfax. It was very useful for my desicion.”

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Posted 9 years ago

“I was interested in a 2004 Cadillac at an online auction. Turns out the car was from a bank sale and little was known about it according to the auction company. CARFAX provided me with very useful information to help me make a decision on what would have otherwise been a blind purchase.”

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Posted 9 years ago

“I searched for three months to find my current car. Thanks to carfax I was certain without a shadow of a doubt I made the right decision. My post purchase inspection solidified everything was accurate. My next purchase will be weighted heavily on trusting carfax again. Thank you for your services.”

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Posted 9 years ago

“I was moving to the suburban ny area, as a new driver I knew nothing about cars. I met with with 1 car seller in person after seing his ad online, the car look really good but after checking the Carfax, it was involved in multiple accidents before Then I went back on the search and found a great car that qualified for the Carfax buyback guarantee. ???? my new car!!!”

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Posted 9 years ago

“I was told the car I was going to buy was never wrecked with one owner clean title... And I checked car fax and it turns out it was totaled once before”

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Posted 9 years ago

“Having purchased four used vehicles in the past four years, one for each member of the household, I have found CARFAX to be invaluable. I traveled from 600 to 2100 miles for these vehicles. The information in CARFAX allowed us to find the exact vehicle we were looking in each of these cases. Being able to know mileage, registration and maintenance history made it easier to select vehicles that were not near us and gave us piece of mind when making the final decision. I recommend CARFAX for anyone considering used vehicles because it gives you options to shop far from home with confidence.”

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Posted 9 years ago

“Car fax makes it easier. Purchasing a used car. I wanted a car less than 3k. Finding a decent car in that price range is hard. I used car fax in researching vehicles and finally got a 2007 Chevy Malibu with no accidents reported, excellent service records. Extremely happy that I used their service and I highly recommend it.”

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Posted 9 years ago

“easy and quick to review information about a vehicle.”

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Posted 9 years ago

“I was looking at a 2007 Subaru Imprezza Sport 5 sp. with 180,000 miles. The price was good but that's a lot of miles for any vehicle. But the CARFAX showed that it was a 1 owner vehicle, no accidents. But even though the differential and tranny fluids were changed, it didn't show the timing belt as being changed. With the confidence of the CARFAX 1 owner report, I bought the car, thinking that anyone who did the above maintenance would do the timing belt. Sure enough, his phone number was in the car, and the belt had been changed as well as the clutch. THANK YOU, CARFAX! Love the car! BW”

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Posted 9 years ago

“CarFax was extremely helpful in aiding my decision to buy the truck I just purchased. Because it was used and there were multiple owners, the facts that my CarFax report provided allowed me to negotiate the price down well below KBB which in turn gave me excellent loan terms. (1.5% to be exact). I did some other things such as an 116 point certified inspection but had it not been for CarFax, I doubt I would have proceeded as far with the purchase. It gave me the confidence I needed to go to the next step.”

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Posted 9 years ago

“CarFax didn't work because the dealer I went to lied about repair history of my vehicle. CarFax is good if the dealer is truthful and the dealer I purchased the vehicle from was lying scum. In my case they rebuilt the engine and rolled back the odometer and I was able to prove it. When I confronted the dealer, and it's a major dealer in Massachusetts, they said they adjust CarFax information all the time. That leads me to believe that CarFax is very unreliable and subject to the whims of whatever the dealer wants it read.”

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Posted 9 years ago

“Actually, CarFax helped SELL my car. In a used car market saturated with cars with anonymous owner and repair history. I was able to show potential buyers my car was only owned by me and regularly serviced by the manufacturer's dealer. This placed a potential buyer into a level of confidence he couldn't get from the "other guy's" offerings and the potential buyer turned buyer drove off in his new (used) vehicle confident I was a straight forward seller and he got what he was looking for. A clean car with a clean record. Thanks CarFax!”

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Posted 9 years ago

“Great for seeing if a car has had otherwise undisclosed problems in its history.”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews