CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This service is highly over priced. You will get only basic information as that is all available. Henceforth, this shouldn't be such an overpriced service.”

Helpful Report

Posted 9 years ago

“I was looking for either a Honda Ridgeline or a Chevrolet Avalanche and found both being sold by private parties at much lower prices than at the dealers. I ran CARFAX on both and found that the Honda had been totaled and had a salvage title. As a result I did not buy it. The Avalanche had also been totaled but had a clean title. After careful examination of damage repairs and the result of being an Illinois vehicle I was able to negotiate a fair price and bought the Avalanche. The CARFAX report gave sufficient information to make a wise buying decision.”

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Posted 9 years ago

“While a new car is an exciting idea, the reality is a significantly large number of car owners go for pre-owned. I'm one of them. The challenge is, the history of a pre-owned vehicle is very critical, as the vehicle you are interested into. The challenge is, you dealer will never connect you to the former owner, or even the owner himself will never tell you every detail of the vehicle. That link is always missing. Good news! CARFAX is your partner. I almost bought a Mercedes Benz that has so many replacements and recurrent repairs, but subscribing to CARFAX, led me to the car I gladly drive today.”

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Posted 9 years ago

“Carfax has helped me find out information the seller was trying to hide, almost bought a car with a salvage title but didn't thanks to Carfax. It has also helped me sell a car because I can show the buyer the vehicle's history and gives them peace of mind.”

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Posted 9 years ago

“Went to look at a Jaguar. Did the car fax and found out it was in the body shop 3 times. It sure did help me make my decision. Thanks Car fax!”

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Posted 9 years ago

“I was all set to buy a 2007 Silverado. But the Carfax showed 3 wrecks when confronted with this information the sellsman told me he already sold it.. Just told me not to trust them.. Thank you car fax!! Oh and BTW they show service records as well any major repair work done by a licensed shop so the 40 dollars is deff worth it!!”

Helpful Report

Posted 9 years ago

“I live in Canada, searched for an all-wheel drive SUV vehicle to meet my need and budget within the province due to out-of-province inspection. I brought a 5 Carfax deal and here is why. I first set my eyes on a Tiguan AWD, did a Carfax and check-out ok but was too late, got sold 1 day too early. I then found an rare 7-seater B9 Tribeca, it was not easy to find low kms, good condition and over-all in the budget range, but however it was an USA vehicle and wasn't too sure about the history and never have brought one in the past. I quickly ran a Carfax app from my phone right after I test drove the vehicle and sealed the deal, pickup the vehicle the next day. Carfax is a MUST on the list when buying a vehicle in North America! Scott- Alberta, Canada p.s. I sold 2 Carfax history to the some person, my Carfax was almost free. lol :)”

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Posted 9 years ago

“I was looking for a use X Terra with not too many mails, and no accidents. I do not know much about cars, so is soon is I found one with low miles, and it look beautiful. I wanted to get it. So I got on the carfax web site and I was more than happy to pay $ 39.95 to find out everything about what this car is Ben true, and all the repairs, and the recalls. This is the best part, they email me to let me know there was a recall on my car. Took it to the Nissan car dealership and they took care of it, free no charges. so it was worth every penny. And if there is any other recalls, all I have to do is log in to Carfax , and I can find out what the problem is. By the way I love my X Terra, and the very best part about this car is, I have anoff room to put my daughter's will chair on the back. Plenty of room........please look into Carfax before you purchase your next use car.you are going to be glad you did, like me.....,.Elia w.”

Helpful Report

Posted 9 years ago

“I recently bought a 2006 Hyundai Sonata, that had 34,200 miles on it, before buying, i ran a car-fax and found a mileage discrepancy of 1,000+ miles, i believe it was a typo when getting a sticker, but never the less i used it to negotiate the price, i believe i got a true low mileage car for an incredible price because of car-fax. Rudy”

Helpful Report

Posted 9 years ago

“My son and I had been looking for a car since he turned 16. We started out looking at dealerships predominately, but every time we found something he liked, it was over our budget. So, we decided to start searching on craigslist. Knowing that we would need some history of each car, I bought a package from Car Fax, so each time we would want to see a car, we would have the owner fax us the VIN number so we could do a background check. After the 4th time, we found a great 1-owner, no accident vehicle in our budget. The car fax information really put our mind at ease making the decision. Thanks.”

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Posted 9 years ago

“I entered the license plate for a 2002 Mercedes S600 and was able to see the detailed service history. Made me feel much better making this purchase happen. Thanks Car Fox ;)”

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Posted 9 years ago

“Carfax is the best because it gives you all the details about the car and from there you can know to buy the car or not.”

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Posted 9 years ago

“I got in a bad accident with my 2004 Ford Mustang GT and totaled the car beyond the repairable point. I was in search of a 2005 Ford Mustang GT as a replacement and found one used with 14,000 miles. I had put a $500 deposit down on the car to hold it. I was smart enough to submit a Car Fax report on the car, only to find out the Mustang had been in an accident in Kansas City, Missouri. I withdrew my purchase offer and had to fight to get my deposit back. I ended up purchasing a new 2006 Ford Mustang GT for the same price. Thanks to Car Fax for saving me more grief. I will use Car Fax for every other car I purchase.”

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Posted 9 years ago

“carfax helped me to give me detIl information about the car that plaza toyota car dealer failed to tell. i went. back to the dealer and i changed the car after big fight. thanks to car fax. rafik”

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Posted 9 years ago

“Is the best”

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Posted 9 years ago

“The vehicle that I paid to get 2 car facts report on was involved in an accident and had $35k worth of damage. The report indicated that the car was accident free. I notified you of these facts some months ago and never was contacted or followed up on. Very poor customer service and a true disservice to those who rely on your information.”

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Posted 9 years ago

“It is very useful to check carfax before making the final decision. It will provide more comprehensive information than the owner. If carfax can provide more detail information about service, it would be perfect!”

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Posted 9 years ago

“I found a Pontiac Soltice and checked with Carfax. I found the reports to be very comprehensive and more information than I had expected. One of the cars had been involved in an accident too! Thank you Carfax for watching out for us!!! Suzanne N.”

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Posted 9 years ago

“very accurate, a must to have”

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Posted 9 years ago

“I would give 4.5 stars for Carfax since they provide excellent car's history report, except for some too old or recently changed license plate.”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews