CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax included all the histories which can help you find a suitable car, But the only problem was after 5 carfax check with vin number, I just could check with license plat. Many individual sellers was unwilling to give their license plate and also dealers doesn't have license plate at all.”

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Posted 10 years ago

“I think carfax is an excellent way of reviewing cars before purchasing.”

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Posted 10 years ago

“First time to buy a used car I've checked around 7 cars with carfax it's helped me a lot to choose the clean title car”

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Posted 10 years ago

“When I bought my car in 2007 my car was 5 years old. With the use of Car Fax I was able to find out the history of the car. It was a one owner car, very well taken care of, as shown by its history. I was able to buy my dream car that day thanks to Car Fax and I still drive the car this day. Eleven years later from purchase date. Thanks Car Fax!!”

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Posted 10 years ago

“Carfax actually helped me when I traded my car in. The dealer's offer for my car was insultingly low and they claimed it had been reported as "wrecked." This wasn't true as I had bought the car brand new and never involved in any accident. So I used a Carfax report that showed that my car had never been in an accident, one owner, and actually worth more than the KBB value, to get a fair deal for the trade.”

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Posted 10 years ago

“CarFax helped me do a lot of my searching on-line and in the comfort of my own home. Once I narrowed down my choices, I called to sellers and was able to ask them questions to see if they were being totally honest with me about the service history and condition of the car. After several weeks of diligent inquiries I found and bought an '04 Honda Civic for a decent and competitive price. Thanks a lot!”

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Posted 10 years ago

“I was most pleased with my CARFAX experience related to my purchase of a 2009 Buick Lucerne CXL with 7,000 miles. I learned enough to know that I was purchasing the right vehicle with confidence. Thank you CARFAX for assisting me in making an informed decision to purchase a used full-size luxury vehicle.”

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Posted 10 years ago

“After running the CarFacts(x) I was confident when negotiating with the salesman, and knew which facts(x) were accurate, and which questions to ask him to negotiate a better deal! Paid for itself 100 times over by getting me the facts I needed, and confidence in what I was buying. Thanks CarFax, keep up the great work!”

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Posted 10 years ago

“It's better to provide some information about the owners about the used cars!”

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Posted 10 years ago

“We were in the process of purchasing a used car and the dealer was not in the habit of going through carfax. So I went online to obtain a copy so we would know the history of the vehicle we were interested in. Turned out that there was no outstanding problems, so we were able to purchase the vehicle without worrying about it's history. Thank you”

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Posted 10 years ago

“I know was looking for cars all summer I finally got one. Then 4 months later I got in an car wreck. A month later I finally found an car I like. I checked the carfax and it was a done deal everything look fine. And now because of carfax I took an risk and I love my new car.”

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Posted 10 years ago

“I was in the middle of purchasing a new family vehicle that the owner had listed with less than 100k miles and stated that it had never been in any accidents. Just before giving him the money, I checked the CarFax and found out that it actually had over 200k miles on it and it had also been totaled 4 months ago by the guy selling it, who had also changed the odometer. Also, I saw that the license plate that was on the vehicle didn't even match up. Thank you CarFax, I dodged a bullet on this one!”

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Posted 10 years ago

“I was selling my VW Golf with no accident damage, and CARFAX told me I had structural damage! The car's rear bumper was clipped while parking at Safeway the year previous. The rep I dealt with was very nice and professional, but it took me over a week to get this fixed, and CARFAX provides no phone number on their website. I'm not paying for this dealer tool again!”

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Posted 10 years ago

“After searching for months on end for a newer model small suv, Carfax helped me find the Nissan Rogue I was looking for at an excellent price, while giving me important details on the vehicle's history. I love that the reports point out important information to look at, like how often the previous owner took the vehicle to the dealership for maintenance. It took a long time because every time I thought I'd found a vehicle, Carfax revealed the history behind it and too often showed me the vehicles I was eyeing had been in accidents.”

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Posted 10 years ago

“I looked online for six months and at dealers trying to find a 2014 Toyota Corolla with low mileage. On October 9, 2014, I found a great deal in the Washington, D.C. area on CARFAX. I bought the car on October 10th. The car had only 4,400 miles and was still under the Toyota warranty. I saved a lot of money!”

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Posted 10 years ago

“2011 bmw m3..front right headlight was letting water inside..light dhowed no visible damage..car still under factory warrranty...dealer decline to replace light due to front right collision..car fax shows no records of any accident???”

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Posted 10 years ago

“My vehicle was totaled when a drunk driver rear-ended me. That vehicle was crucial to my non-profit business. I had to have a like-vehicle very quickly with limited funds. I found what appeared to be the perfect replacement but it was in another state nearby. The only way to purchase it was to trust CarFax. I did! It was! And I was able to negotiate a terrific deal! Thank you!”

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Posted 10 years ago

“The greatest thing about CarFax is that it's easy to use! It's also easy to understand ... I guess to sum it up, saying it's "user friendly" would be accurate! Having a CarFax gives me a boost of confidence when I am considering purchasing a vehicle. Knowing that CarFax reports are reliable and that a buy back guarantee is offered allows me to shop with peace of mind. .... also I love the little CarFox guy!!!”

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Posted 10 years ago

“I was looking at a g35 infinity and saw in car fox that there was in a accident and the said it was a front bumper replacement but I saw the side fender and door was also painted so I refuse to buy the car”

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Posted 10 years ago

“IT'S A SIMPLE STORY......... PEACE OF MIND!”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews