CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can,t figure out how to update and input my milage, oil changes, mechanics name and address and phone #????????? Gary Estabrook 774 Mount Vernon Rd. Berea Ky. 40403”

Helpful Report

Posted 4 years ago

“The carfax report was essential to my decision to not purchase a car. In the report I could see the car had been in numerous accidents and spent some of its life in the Northeast where rust is a big problem. I live in Hawaii and the current owner claims he was not aware that the car had spent 10 years in the rust belt.”

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Posted 4 years ago

“Getting the CARFAX before vehicle purchase is Critical and Essential”

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Posted 4 years ago

“The information is very helpful. My only complaint is the price is quite steep. When looking at multiple cars, it can get expensive pretty quickly.”

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Posted 4 years ago

“Es la forma más segura y confiada de comprar un vehículo”

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Posted 4 years ago

“Cause ur company gives accurate info so when people buy they’ll know what they buying love this place it’s a great thing recommend buyers check here before u buy”

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Posted 4 years ago

“Nice carfax reports”

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Posted 4 years ago

“I bought a car in 2012 that showed no accidents or salvage. I ran one last month that shows the car was totaled 8 months before I bought it. The car has 6000 miles on it when I bought it from a Rockford dealer. Emmett Porter”

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Posted 4 years ago

“The report confirmed what I thought of the vehicle after inspection. A good information source and helped me.”

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Posted 4 years ago

“wish the price was cheaper but otherwise good information”

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Posted 4 years ago

“Frustrated - ordered on line - never got the email with the report. Went back to the interface and noticed that it charged me for the 5 report package - which I didn't need. Wrote customer service to get the charge waived and have not rec'd any type of reply or response.”

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Posted 4 years ago

“Good report. Brief and to the point.”

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Posted 4 years ago

“A very good report told me the basics of the trucks history. Did not break down whether visits to the dealership were for basic maintenance or major repair or warranty work.”

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Posted 4 years ago

“Carfax is a much needed item when buying a car. I'm happy to be able to check carfaxes first before I buy.. Thanks”

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Posted 4 years ago

“Car fax not enough. This car has serious ....DANGEROUS . . EXPENSIVE .....ABS BRAKES PROBLEM ....NEVER. Reported”

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Posted 4 years ago

“Helpful to understand the history of the car and highlighted two recalls that needed to be addressed.”

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Posted 4 years ago

“I've had 2 good experiences with Carfax in the last 2 years. I picked up 2 reports on 2 cars AFTER I had already made the purchases to get a better idea of their respective maintenance histories and I they told me what I needed to know.”

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Posted 4 years ago

“Pretty sure the price went up quite a bit. Too expensive for the amount of information provided. It's easy for people to hide things from carfax. I guess it's just good for peace of mind. But doesn't mean much in the long run. $45 is too much money.”

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Posted 4 years ago

“Made it easier and safe to buy a car, thanks.”

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Posted 4 years ago

“Helped me make a better decision on the vehicles I was looking to buy.”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews