CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,644 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a car off of the CARFAX website, which was a great experience, but the car company that posted the car: Sunshine Auto Outlet, also called Fast Track Auto, LLC located at 1735 Croton Rd, Melbourne, FL 32935, was not such a great experience. Mark, the salesperson I worked with great, but the owner/manager of the dealership was a jerk and would not work with me during the financing process and did not support Mark's promises during the deal making process. I would think twice before using this business for your next car purchase.”

Helpful Report

Posted 17 hours ago

“I didn’t expect much, but they truly went above and beyond turning frustration into peace of mind.”

CARFAX 1 star review on 15th October 2025

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Posted 2 weeks ago

“I didn’t expect much, but they truly went above and beyond turning frustration into peace of mind.”

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Posted 2 weeks ago

“I didn’t expect much, but they truly went above and beyond turning frustration into peace of mind.”

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Posted 2 weeks ago

“I was able to withdraw my money that was held from online broker”

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Posted 1 month ago

“Missing funds or property? They can help you find it.”

CARFAX 1 star review on 13th August 2025

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Posted 2 months ago

“They scamed me of $500,000, but harrylucy*977@*gmail.*com help me recover it all via whatsap: + 4 4 73 8 8 6 9 7 9 5 8”

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Posted 6 months ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

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Posted 7 months ago

“CARFAX Canada Review – Beware of Inaccurate Reports I always believed CARFAX reports were reliable and accurate—until I had to deal with them firsthand. My vehicle's report is full of errors, including a completely false accident in a province it was never in, incorrect ownership history, and inaccurate service records. When I contacted CARFAX, they told me to track down the police, service centers, and other sources to fix their mistakes—despite charging people for these reports as if they’re verified facts. If you’re buying a car, don’t assume a CARFAX report tells the full truth. And if you’re selling, be prepared to fight for corrections if errors appear. CARFAX takes zero responsibility for the accuracy of the information they profit from, leaving sellers to deal with the consequences. I highly recommend verifying vehicle history through multiple sources before making a decision. Don’t rely solely on CARFAX—it could cost you.”

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Posted 8 months ago

“I want to share my unfortunate experience with an investment platform in hopes of warning others about their unethical practices. My advice to anyone, stay away from these scam companies, Despite placing my trust in them, their security measures were inadequate, and my funds were stolen. The company’s failure to safeguard clients’ money is infuriating, and their customer service offered no real support to resolve the issue. Mrs Bruce Nora intervened at the right time and helped me recover my stolen funds, But I’m glad today that I had all my money returned including all profits, thanks to Mrs Bruce Nora expert. You can reach her to relate for help if you’ve also lost money trading; Email: bruce nora 254 (@) gmail.com 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

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Posted 10 months ago

“Carfax is absolutely garbage. This is the 2nd report in 2 month where I find out something major about a car and they do not respond and the resolution managers are incompetent taking 2 weeks to reply only to tell me to complete the form I had to complete in the beginning. The car I bought turned out to be salvaged that was reported 2 years prior after carfax having clean title . They will not respond much less honor the buyback gurantee.”

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Posted 11 months ago

“I pulled report on my own car. Saw lot’s of incorrect information. Sent invoices with correct data. For weeks have just been sent automatic email telling me they are busy. Called the headquarters number and it has no way to actually contact a person.”

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Posted 1 year ago

“It has anError in it and Needs to be Corrected!!!! I have Emailed Over and Over again!!!! Bad Bad Bad!!!!!”

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Posted 3 years ago

“Carfax issued me a complete refund for a vehicle history report that they ran on my car. But the damage had already been done with a prospective buyer. Carfax's report came with the warning "POTENTIAL ROLLBACK OF ODOMETER". This was because Carfax software converted what it "believed" to be miles into kilometers. Embarassing for me. DO NOT USE CARFAX!”

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Posted 4 years ago

“Maskless service manager, Eugene C. Waterbury, Jr. Harasses Customer I've taken three vehicles for service to Bengal Motors for three years now. Most of my experiences have been decent - until today. Justin, who oversees inspections & oil changes, was friendly and informative as always. I ate my lunch in the larger dealership waiting area until my car was done. Upon returning to the service area to wait for my car to be taken one last time around the block before check out, I sat down in the service area seating. Within one minute, a man emerged from the back office, approached and stood over me, and began demanding I "go to the dealership waiting room." Mr. Eugene Waterbury did not initially ask what I was waiting for. When I asked why, he said that this was a "high traffic area" and I should not be sitting there. I noted that I was not in anyone's way and was waiting in chairs for customers. He began repeatedly stating, "MOVE, MA'AM". I told him to stop harassing me. He finally asked Justin, who had just walked inside, what I was waiting for. Justin told him my car was being run around the block one last time and that it was finished. Mr. Waterbury told Justin to "get her out of here as soon as possible!" This man stood over me, NO MASK, telling me to MOVE, citing only that this was a "high traffic area" - with no one in that area but myself and him and one other customer rep at the far end of the room. I was rung up within five minutes of Mr. Waterbury's initial harassment. Even if I had walked back to the dealership, Justin would have had to follow and ask me to return within two minutes. This man was NOT concerned with COVID-19. At least, not concerned with giving it to me, since he was standing over me & telling me on repeat to "MOVE." HIS CONCERN: He decided to engage in a power-play when I did not immediately obey his initial command to leave the room. I recorded the last part of Mr. Waterbury's harassment, which is worthy of going viral on Twitter & Instagram. I will tag Bengal Motors when I post. Begnal Motors, I hope you ask Mr. Waterbury to remain in his office from now on. He does NOT cultivate good customer relations and you risk being reported for harassment to the Better Business Bureau. He also raises health concerns with his lack of social distance & maskless engagement while standing directly above a seated customer. In fact, you would be better off removing Mr. Waterbury from his front-facing position with customers and replace him with representatives like Justin, who are consistently polite, friendly and informative. Picture: the "high traffic area" seating Mr. Waterbury did not want me sitting in for four minutes.”

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Posted 4 years ago

“Carfax makes it extremely difficult to remove an error in a report. Further they do not appear to investigate entries by mechanics or dealers. My vehicle had an engine replaced per manufacturer warranty issue. No accident or frame issue yet the mechanic reported body damage maybe? What the hell is that. Carfax is taken as gospel and it shouldn’t be. It had many many flaws that effect the future of a vehicle.”

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Posted 4 years ago

“My Mini Van history has a accident in the history report,which had never occurred.I have been try to contact carfax customer service for almost a week now through their website,no response from their team.This bad report has delayed my van sale and lost potential customers. Bad customer service”

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Posted 4 years ago

“I purchased a vehicle in 2017 (it was model year 2017 as well). The Carfax was clean and touted by the dealer, Car Gurus etc. 9 months after I purchased the car, an accident shows on the report, which now invalidates my manufacturer warranty, so now I am out $3800 for repairs. From CarFax - "Therefore, we cannot guarantee to report all accidents and damages. CARFAX always recommends the CARFAX Report is used along with a pre-purchase vehicle inspection and thorough test drive to check for prior repairs, hidden damage, and anything that might not have been reported to CARFAX." Basically, if it is not reported, you are out of luck and they bear no responsibility. Great business model - “Hey buy this car because it has a clean carfax (as far as we know) and if it does not, then you are responsible." Never again will I pay for or rely on their reports because they are not much better than best guesses.”

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Posted 4 years ago

“I traded in a car that had a $15,000 repair on this car. The dealer came back after appraising my trade and says the carfax came back clear. Carfax is a total joke.”

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Posted 4 years ago

“Marty's in Kingston mass sold me a van with all rot below flooring I had to rip up and redo flooring. This was a used van they don't check out there commercial vehicles before they sell. That same van had to replace timing chain”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,644 reviews