Hello Debra,
Thank you for your feedback. I have reviewed your order, and I noticed that the shipping and handling amount was actually less than the cost of the checks themselves.
Please give us a call, and we will be happy to clarify the charges for you. Our customer service team is available Monday through Friday from 8:30 AM to 5:00 PM CST. You can reach us at 708-613-2452, Option 1.
Thank you, and we look forward to assisting you!
Best regards,
Carousel Checks
“I hvae been purchasing checkbooks for several years. This year not only the price was much higher, the quality was not great and I was not provided a check book cover. So very disappointed. I think this is the last I will buy anything from Carousel Checks. My bank charges the same amount with added protections.”
Hi Mohammad,
Thank you for your feedback. For future orders, please feel free to give our customer service team a call, and we’ll be happy to inform you of any discounts available at the time of your order.
We do offer checkbook covers, though they are an additional charge. We have a variety of options, many of which are quite affordable.
If you have any questions or concerns, please don’t hesitate to reach out to our customer service team at 708-613-2452, Option 1.
Thank you again, and we look forward to assisting you!
Best regards,
Carousel Checks
“I have ordered check before with no problem. My last order didn't arrive two weeks after the order was placed. I inquired on their website and someone called the next day saying that orders to Hawaii, Alaska and Puerto Rico were flagged for insufficient postage. The person I spoke with claimed that was not the case. They reprinted my order and said theywould send it out on a different carrier. That took over two weeks to arrive. The worse thing is my initial order is unaccounted for. No communicatio as wether it was sent back or is lost somewhere with my info.
Very poor customer service. I am not odereing from you again.”
“I ordered custom checks three to a page, with my logo, they arrived on time and looked great. The stock they were made on was cheap, thin paper, but more importantly the perforation part of the checks was not done well and each time the check would tear.
I called customer service, their service rep was great and assured me that if I got the stander paper with out a custom logo the paper would be better and I would be happy.
The new order came in a few days they are better but not great. Still the same issues. If your getting the three page checks, you might want to look around.
The checks look great and the service was 5 star.”
“My complaint is not with the product but with web site and ordering process. I have e ordered 3 times and. I never get what I want because I do not understand check description”
Hello Liz,
I just reviewed your order and sincerely apologize that our website was not as helpful as it should have been. To ensure you get exactly what you need, please contact our Customer Service Team at 708-613-2452 (Option 1), and we will send you a free reprint of the checks you need, at no charge.
For future orders, I recommend placing them directly with our customer service team over the phone, as they can provide immediate assistance and ensure everything is processed smoothly.
Thank you again for your order, and we appreciate your patience.
Best regards,
Carousel Checks
Thank you for reaching out! We’re happy to assist, but to better understand your experience and provide effective support, we’d like to learn more about your hands-on experience with the issue.
Please don’t hesitate to contact our team by phone at 708-613-2452 to discuss further and receive assistance.
We look forward to helping you!
Hello,
Thank you for feedback. We would love to talk to further about this issue! For the best pricing, we recommend placing orders with our Customer Service staff on the phone. They can make you aware of any coupons available at the time. We strive to keep our prices in line with the industry and to give our customers the best value possible!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you for your order,
Carousel Checks
“I ordered checks with an image on the front of the checks, The sample on your website showed a screened image across the checks which looked very good. I supplied the image and when the checks arrived the image was not screened in. it makes it very hard to read the information on the check because of the image.”
Hi Garry,
Thank-you for your feedback. It looks like you are working with our customer service team currently to fix this issue. Our last notes on this order indicate we are waiting for you to give us a call back. Please do, so we can get this corrected and shipped back out to you!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
Hello,
Thank you for feedback. We would love to talk to further about this issue! For the best pricing, we recommend placing orders with our Customer Service staff on the phone. Please give us a call as I feel we can resolve this issue for you.
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you for your order,
Carousel Checks
“the paper that is used is of poor quality,perforations are too small, and ink is somewhat quite light, probably should have returned them but am reluctantly using them”
Hello,
Thank you for your feedback. We use the industry standard 24lb paper for all printed check products. If you are having perforation issues, or feel you have bad printing on your checks, please contact our Customer Service Department so we can better resolve this issue for you!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
Hello,
Thank you for your feedback. Our carbon copies are actually carbon-less. They are a special paper that has ink bubbles inside that essentially burst when pushed down with pressure from the pen. We always encourage our customers to use a good amount of pressure and it should resolve the issue. If it does not, please contact our Customer Service team with your concerns!
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
Hello,
Thank you for your feedback. We use the industry standard 24lb paper for all printed check products. If you are having perforation issues, please contact our Customer Service Department so we can better resolve this issue for you! We would love to give you a courtesy reprint on us.
Customer Service can be reached M-F 8:30am-5pm CST at 708-613-2452
Thank you!
Carousel Checks
“We ordered checks for our company and things were fine. We received an update email that our checks had shipped. However they didn't really ship out until 6 days later. It will take over 2 weeks to get 1 pack of checks from Chicago to NC. We called to get an explanation and they didn't offer any compensation or even try to explain why we got false information, so we will find another place to purchase in the future.”
Thank you for your feedback!
We received your order on July 4 and we shipped your order the following day on July 5 with the selected standard shipping method; Tracking indicates your order delivered to you on July 13. Resulting in your order being produced and delivered in only 6 Business Days which meets our internal expectations for timely processing and delivery.
Perhaps you may have been needed expedited services which we do offer. Our team is happy to help explain these options when needed and we would look forward to the opportunity to offer this service to you in the future.
Hello
Thank you for your feedback!
We would like to work with you on learning more and to provide you with a replacement order.
Please contact our Customer Service Team.
P: 708-613-2452
“Web site not easy to use. It seemed to reject tow addresses I have been using for years. Didn't like the format of my phone number but that is the format for their number on the web site. Extra fees and charges were a surprise. Just not as easy to use as other websites”
Thank you for your feedback about your experience.
We understand that the website's usability presented challenges for you, especially when it came to entering your addresses. We apologize for any frustration caused by this issue.
Moreover, we apologize for any surprise you experienced with additional fees and charges. Transparency is important to us, and we strive to ensure all costs are clearly communicated during the ordering process.
Your feedback regarding the website's ease of use in comparison to other platforms is crucial to us. We strive to provide the best user experience possible.
“The checks look great, however the binder that I ordered does not fit the checks. When I contacted them, they made no effort to help resolve the situation. I understand that I ordered the wrong one, but there was no indication that it would not fit. The binder is not a custom order.”
Hello
Thank you for your review!
We show that our customer service agent was engaged with you via email to discuss replacement for the "Business Binder" that would accompany your Business Checks.
When the order was submitted you had incorrectly ordered a smaller binder that accompanies a Personal Size Check.
We want to help! Please call our customer service team at: 708-613-2452.
“overall everything was fine, what turned me off was that a haNDLING FEE WAS ADDED AT TRHE END OF THE ORDERING PROCESS . I WILL NOT ORDER AGAIN FOR THAT REASON”
Hello
Thank you for your review!
The additional of handling fees is customary in our industry and covers the cost or packaging and preparation to complete the shipment of your order.
We are happy to help ensure you are taking advantage other savings that may offset the handling fee, in the future we are happy to assist by phone: 708-613-2452.
“I'm not very happy with the way my company logo came out on the checks. It is cartoonishly large. When I uploaded the logo, the preview window of how the check would look just kept spinning and spinning and never showed me an image. I took a chance and ordered, but I don't think they look very good. Deluxe has somebody size the image appropriately but I guess Carousel does not.”
Hello Mike
Thank you for your review!
We saw it come through and immediately contacted you by phone to see how we might improve to your satisfaction. A message was left for you to return our call on 5/22 however we hadn't heard back.
We would still value the opportunity to discuss and see how we can help.
Please contact our team at: 708-613-2452
