“17/01/24 it is now 12/01/25 & not had ANY updates for months from them, trying to get in touch with them by phone on automated call is shocking , I’ve read reviews & all say the same thing , this company needs to do better in all areas , 14 month & the communication from them has been an awful experience”
“I had to give you one star as zero wasn't an option ...rude secretarys...absolutely useless ...don't waste your time and effort with them go find a no win no fee solicitor you will be a lot happier”
“Very slow DO NOT USE THIS FIRM
Very slow and inefficient over all details eg the latest
On 27/01 /25 I rang my named lawyer, as to latest delay, I could not get through and waited on and off for an hour while Becky and Helen spoke to colleagues, at the end they said they were waiting for medical reports from my gp.
I rang my gp surgery and was, details had been sent on 20/01/25 .
You can never speak to your named lawyer.”
“Avoid at all costs I've been waiting over three years on my value of claim on a crash on m3 that wasn't my fault and fault admitted 46 emails that go unanswered and phone messages that get ignored and 4 Complaints that get no where I was told last week I would get a call with a value by end of play friday still waiting then they say end of play today gues what I'm still waiting and when I phone up to get updates and complain I get stupid untrained idiots to make it seem that I shouldn't be calling and complaining and I get the rude treatment and I've heard the work word im sorry or ill pass it to team leader hahah what a joke it's like the lights are on but home one is home sort of company I have learning difficulties and due to crash brain problems and I state I don't understand the reports gues what happens NOTHING not even a response what else am I suppose to do micky mouse can I hire u”
“Minus 100 stars if possible !!! Stay away . The worse company to deal with your claims . My insurance referred me to them so I didn’t have a clue . Over 18 months and they left me in the worse pain as kept transferring me to someone new to work my case . They kept losing my information . Finally I had enough as nothing was happening and I kept being ignored . When I asked for my personal data they refused to give it to me and said they would not hand over my data .
I believe they didn’t help and kept ignoring - because they thought I was a foreigner as my name appears this way and this was definitely a part of the reason why they treated me badly - racism for sure ✔️
The reviews are bad for a reason and I’m shocked they still are able to run a business . It’s a matter of time that they will be closed down .
I don’t want a reply carpenters because your apology means nothing . You have left me on a worse state and mentally unstable. Disgusting”
“Poor communication, had a car wrote off I was not at fault and this was confirmed instantly. I am still waiting for my excess back from 3 years ago. No response given. Scam”
“I was appointed this solicitors by my insurance. I would definitely not recommend using these, stay well clear. My accident was back in 2020, I was awarded my compensation 2 years and also my daughter. As for my son (who is now 6), he still hasn’t received he’s even though he was awarded them in 2022. After a number of emails over the years and still no response. Absolutely appalling as my sons funds should have been placed into a court fund for him so he has missed out on 2 years of interest!!!”
“DO NOT go with these they are FRAUDS was supposed to be representing me did not win case said I was lying then billed me £2.500 they manipulate you to end the case so at the end they bill you for phone calls emails physio Be very careful they are now trying to take me to court for 2.500 worst company ever”
“They don't even deserve 1 star. 2 years on after my accident and still i get ignored. They have tried to force me to accept liability for an accident that wasn't my fault. They lied and told me there was no copy of a witness statement, so I rang the police myself and they told me they have a copy. It'd been another year and I'm still waiting for my solicitor to contact the police for the witness details and I even had on solicitor accuse me if lying even though my statement hasn't changed but the other party changed theirs 3 times.”
“3 yrs on still scamming signed docs yrs ago near monthly emails asking for the same stupid proofs. Never answer calls and today finally another dirty email saying they want to recover monies owed to them. Go suck a dog sh!t”
“Unfortunately, I didn't read the comments of reviewers before I start my case with Carpenters group. They are very slow in processing the claims. I have to call every week to chase them to process my claim, but there is no serious response. Even when I send urgent emails they don't reply.”
“No stars here in a fraudulent solicitors they had a good case and completely messed it up through gross incompetence and suspected insurance company fraud paid off by the insurance company to ditch the accident claim 14 days before limitation ended crooked douchebags namely the Manchester branch”
“I’m still waiting for them to get back in touch after I called a month ago the private medical company are rubbish I’m still waiting to be signed off for months and the had my son down as a twin with the same name and after I made my claim they got all information wrong thinking my 3 year old son was a driver and then call me the next day about making a claim I already made and I honestly think I’m not going to get much money for my accident”
