Carpetright UK Reviews

1.6 Rating 1,137 Reviews

13 %

of reviewers recommend Carpetright UK

1.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About Carpetright UK:

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as over 120 stores across Holland, Belgium and the Republic of Ireland.

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

How quickly does Carpetright UK resolve customer queries?

Helpful Report

(10 months ago)

Greater than 63% of reviewers feedback is Carpetright UK takes over a week to resolve customer queries.

Helpful Report

(10 months ago)

64.96%

Industry Average

“ The staff plus carpet fitter are a credit to there profession for the outstanding service I was given at the Holloway store . Especially Peter who answered all questions and helped me make the correct choice. Thank you all especially Peter ”

- Hugh Powell

“ Visited Stockton store today for the first time in a long time. Lots of vinyls/prices to choose from. Staff member Stephen very helpful (without being pushy). Bought what we needed without any complications. Very happy with service/quality. ”

- A Brown

“ I had first class service both in the Cheltenham store (Andrew and Shaun) and with the home measuring service (Shaun). I was very pleasantly surprised and cannot fault them at all. Both Shaun and Andrew offered sound advice, went out of their way to help me and were very professional at all times. I am very pleased with the price I paid and hopefully the carpet will last for several years. I would highly recommend. ”

- Ann

Carpetright UK Reviews

Customer Service - Average