Login
Start Free Trial Are you a business?? Click Here

Carphone Warehouse Reviews

1.6 Rating 1,631 Reviews
13 %
of reviewers recommend Carphone Warehouse
Company Reviews Questions Metrics Info
1.6
Based on 1,631 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

How does Carphone Warehouse deliver? How long does Carphone Warehouse take to deliver? Does Carphone Warehouse deliver on time? How is accuracy and good condition of items delivered by Carphone Warehouse?

Returns

How is Carphone Warehouse returns process?

Customer Service

How can I contact Carphone Warehouse? How quickly does Carphone Warehouse resolve customer queries?
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Carphone Warehouse.
Read Carphone Warehouse Reviews

About Carphone Warehouse:

The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services.

Phone:

0870 111 6565

Location:

The Carphone Warehouse, PO Box 375
Southampton
SO30 2PU

Got a Question?

What happens when I'm given an already active number, which belongs to someone else?
Helpful Report
Asked by Vikki Phipps (3 years ago)
My iphone7,sold in the Horsham branch in May suddenly stopped working last week Sent back for fixing and came back in the same state! The salesperson suggested I buy another for £299 altho my other one is under guarantee. Absolutely disgusted and am taking this further unless resolved. What are you going to do to help?
Helpful Report
Asked by Olivia Izzard (5 years ago)
Why don’t CPW answer their telephones in the their stores, I telephoned 17 times yesterday and was kept hanging on for a total of 73 minutes and was still unable to speak with someone in the store. I am disabled and unable to get to your store easily in lakeside. So telephoned customer service and was told that there is no way I can have my money returned even though I do not yet have the telephone.Apparently your policy is to ignore the 14 day cooling off period according to the customer service person I spoke too. Is this correct?
Helpful Report
Asked by Frederick Stean (5 years ago)
I have a iPhone XS that won’t show any signs of turning on and I’ve tried charging it but nothing has happened what should I do because I got it at Christmas so it’s quite a recent purchase shall I take it to curry’s pc world?
Helpful Report
Asked by Olivia Taylor (5 years ago)
has anyone else had an issue with the "Track my repair" function. I have a repair job number. it states you can track your phone in real time. but the site will not let you progress any further after putting in all my details and repair job number. this is really frustrating. I've only had the phone approx 3 months, completely stopped working. carphone Warehouse tried telling me I had to pay through insurance and pay excess, this is clearly a manufacturers fault and all Samsung phones are 24 Warrantly. I got sent away from the shop twice and returned on the 3rd occasion after going home and ringing customer service. they tried to tell me the manager was not there and that he had told them to tell me that I had to go through Samsung directly!! Absolute joke. now they have finally put the repair through it could take up to 30days and I can't even get the track my repair to work.. bloody shambles.
Helpful Report
Asked by H (5 years ago)
Why do you allow your telesales people to make fraudulent contracts to boost their sales records???????
Helpful Report
Asked by Susan Smith (5 years ago)
I need a contact phone number or email for someone in a position of authority in this shambles of a company please. Anyone?
Helpful Report
Asked by Mandy (5 years ago)
Customer service is appalling. Can anyone provide a contact number or address for the CEO?
Helpful Report
Asked by George (6 years ago)
Phone missing from the box
Helpful Report
Asked by Russell (6 years ago)
Were is my 200 pound cheque you said I would get back in May???
Helpful Report
Asked by Tina king (6 years ago)
Looking for answer to my question yesterday
Helpful Report
Asked by David wilson (6 years ago)
I have your Hawaei 3G phone 16 months old. Just got sim only from C P W O2. Can send and receive e-mail. Can phone out. When incoming call can't revive call although phone is ringing. Is it phone or O2 problem?
Helpful Report
Asked by David Wilson (6 years ago)
Order no. 390694010. Will this polava with delivery affect my credit rating? Why can you deliver to my home in less than 24hrs but to the store takes 48hrs?
Helpful Report
Asked by alan (6 years ago)
I have been a longstanding customer of Carphone Warehouse. Back in August 2017, when I was due to upgrade, I was going to leave Carphone Warehouse as there were not may offers that interest me at the time, all deals were way over my budget but one of your employee persuaded me to stay on but take on a SIM only deal which will tie me down for a month only at a time. I have always been on a cap of £5 and there was no mention of my CAP changing from £5 to £75 at that time or any other time during my conversation with your teams. I have noticed that my connection is much worse since I have taken on SIM only deal so I have called on number of occasions, I have been advised to change SIM card, which I have done, restricting background data etc. but at no point, an issue of CAP came up. When I received my bank statement yesterday, I noticed that my bill for last month was £80.00, I spoke with Mariah who sent my complaint to finance team with reference 67974919; I have since received a message and spoken with your team who informed me that charge is valid and there is no way I am getting my money back. I think it is so unfair and unjust. I did not sign up for any deals as they were all way above my budget and decided to tie up just of a month with SIM only deal, so why do you think that I will have signed up for a CAP of £75, 15 times my monthly bill!!!. If you can prove that I have openly agreed with this then I will accept defeat and keep quiet otherwise I want my money refunded or I will take this up with Ombudsman and put this on Facebook and Reviews.
Helpful Report
Asked by meena relwani (6 years ago)
I ordered a phone form carphone wherehouse for collection tomoz and I haven't recived a confermation email with a oreder number on it so I don't know if the money has left my bank. what should I do ?
Helpful Report
Asked by jade (6 years ago)
why can I not speak to someone in carphone wharehouse, to solve my problem
Helpful Report
Asked by nigel finnegan (6 years ago)
Why do sales assistants lie to you
Helpful Report
Asked by Ian Reed (6 years ago)
Why are your salesmen and presumably women liars? I have been plagued by one of your salesmen to renew my contract. After 2 months of non-stop calling he promised me a much better upgrade a improved camera which was important to me and a £50 voucher. when the phone turned up I went to the Hoylake store to have my data transferred. The manager told me the new phone was actually a downgrade, the camera was rubbish and they would send it back and he'd make sure I got a decent phone. The £50 voucher never materialised. I phoned their 'help desk' and spoke to a foreign girl who I could barely understand for 20 minutes. She asked me to hold the line a minute. 20 minutes later I'm still holding on, then the line changes and without any conversation with me, she's connected me to my local store who already know about this. I can only guess she didn't want to deal with me, but in total i'd been hanging on for nearly an hour! This problem still isn't solved, still don't have a voucher or a phone and my landline bill has an hours worth of useless calls. Luckily i'm an Editor of a leisure magazine and this will be going in. This company is riddled with liars, idiots and total bullshitters and I advise anyone to steer well clear of them no matter what they offer you. Must be the only large national company that makes it as difficult as possible to talk to a competent human who really gives a shit. If you don't believe me just look at their rating on here. Total crap.
Helpful Report
Asked by Andrew Edwards (7 years ago)
Sorry you had to deal with our bullshit company. We don't need your effing custom anyway.
Helpful Report
Answered by Jude Harvey (6 years ago)
How can I cancel my mobile phone order? Have ordered a phone, then told it is not in stock. Sent an email to complain, no response. I want to cancel.
Helpful Report
Asked by Gordon Taylor (7 years ago)
You have to put it in your ass. Corner first and it will all go in.
Helpful Report
Answered by Thomas Anderson (6 years ago)
Why am I still waiting for a refund after 27 days? Have provided them with my bank details numerous times. No one is taking any notice and don't care!
Helpful Report
Asked by Sharon Prior (7 years ago)
Waiting for insertion. Carphone warehouse is casting coach. You go in with your ass wide open and you will have 3 dicks in there.
Helpful Report
Answered by Jake Gooding (6 years ago)
WENT INTO CARPHONE WAREHOUSE TO UPGRADE MY PHONE .BIG MISTAKE !!! WHO IS RESPONSIBLE WHEN THINGS GO WRONG ? C.W. OR ID MOBILE????
Helpful Report
Asked by MARY MOSS- DAVIES (7 years ago)
How can stores, Blackpools Hiundshill agree a deal and then rescind it, after an an inexperienced member of staff makes a mistake! Very bad form and abuses valuable time put aside by people!
Helpful Report
Asked by Robert Le Breton (7 years ago)
wha is these mean Dear Customer, Thank you for your order via www.carphonewarehouse.com Your order has been delayed by up to 24 hours due to an unforeseen technical issue. Please accept our apologies and we will keep you updated with the progress of your order. Should more information be required then please call our Orders Team on 0800 049 0232* (press 1, press 3 then press 2) or from your mobile on 85102** (press 1, press 3 then press 2). Kind regards, Carphone Warehouse,,,,,
Helpful Report
Asked by zdenko olah (7 years ago)
It means you had a close shave. Get out while you can. Hope this helps.
Helpful Report
Answered by Lode Dugan (6 years ago)
I sent 4 phone in for trade in on 29th September and not had anything back yet can I have a phone number to vcontact someone please
Helpful Report
Asked by gemma (7 years ago)
0891505050
Helpful Report
Answered by Terry Makichhut (6 years ago)
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request