|
Shipping & Delivery
|
|
|---|---|
|
Delivery Methods
|
Postal Service, Courier
|
|
Average Delivery Time
|
Within 5 Days
|
|
On-time Delivery
|
Greater than
25%
|
|
Accurate And Undamaged Orders
|
Greater than
85%
|
|
Customer Service
|
|
|
Communication Channels
|
Telephone, Live Chat, Email
|
|
Queries Resolved In
|
Over A Week
|
|
Customer Service
|
|
|
Returns & Refunds
|
|
|
Refunds Process
|
Difficult
|
|
Returns Process
|
Could Be Better
|
About Carphone Warehouse:
The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services.
Phone:
0870 111 6565
Location:
The Carphone Warehouse, PO Box 375
Southampton
SO30 2PU
