Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,535 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the delay in the delivery. Our couriers have been experiencing some delays recently and this has slowed the delivery. It seems like it has been delivered now but I'll drop you a note to see how we can help further. Kind regards, Conor

Posted 3 years ago

“I ordered the gingerbread houses before Christmas, while paying extra for express delivery, only to receive gingerbread houses today. Pointless”

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Posted 3 years ago

Hey there Raymond, We're sorry for the delay with the delivery! Our couriers had experienced some delays recently and this caused packages to be delivered late. I can certainly drop you a message to discuss options with you. Kind regards, Conor

Posted 3 years ago

“No show! Requested help tracking, no response”

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Posted 3 years ago

Hey there Deborah, We're sorry for the trouble with the delivery! Unfortunately, the courier couldn't deliver and it was returned to us and refunded. If there's anything else we can help with, please let us know. Kind regards, Conor

Posted 3 years ago

“My order never reached its destination”

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Posted 3 years ago

Hey there Connie, We're sorry for the delay with the delivery! I can see that it was marked as delivered. I'll drop you a message for further information. Kind regards, Conor

Posted 3 years ago

“Ordered 2 boxes of Baileys cocoa Balls. 4 out of 6 of them were busted up in the boxes. They were scheduled to be here before Christmas and were delivered after. The 2 that we did enjoy were very good however. Bstratton”

Helpful Report

Posted 3 years ago

Hey there Bryan, We're sorry for the trouble with the Baileys Chocolate Bombes! It seemed like the boxes weren't designed well for transport. I can drop you a note for further assistance. Kind regards, Conor

Posted 3 years ago

“Made order a month before Christmas never came and also was promised it would come on a certain day and also never came. Then they switched my jumper colour and size three times. Online ordering a shambles on this website wouldn’t ever order again.”

Helpful Report

Posted 3 years ago

Hey there Daniel, We're sorry for the trouble with the delivery! We endeavour to get our orders out ASAP but unfortunately during the Christmas holidays we experienced delays. I can drop you a message to help resolve the trouble! Kind regards, Conor

Posted 3 years ago

“Never received package. Post office said I no longer live in the building.”

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Posted 3 years ago

Hey there Robert, We're sorry for the trouble with the delivery! I believe there was an error on the shipping address and this caused the package to get lost. I can certainly drop you a message to discuss solutions with you. Kind regards, Conor

Posted 3 years ago

“Order placed 7th December 2021, allegedly dispatched 14th December 2021. Never received. Refund requested never received either as of 5th January 2022. This was our first order with Carroll’s and it will the last.”

Helpful Report

Posted 3 years ago

Hey there, We're sorry for the trouble with the delivery! I can see that tracking claims it was finally delivered, but much after the expected time. We work to get our orders out ASAP but sometimes we miss the mark. Please do let us know if there's anything we can help with! Kind regards, Conor

Posted 3 years ago

“soRRY BUT I HAVE RECEIVED MY PARCEL YET; Ulla SIAR”

Helpful Report

Posted 3 years ago

Hey there Ulla, We're sorry for the trouble with delivery! It seems like there was an issue with the courier, but it seems to have been delivered by now. I'll drop you a message just to check. Kind regards, Conor

Posted 3 years ago

“I am very disappointed that the jumper I ordered for my father didn't come and when I called I was told there was none available”

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Posted 3 years ago

Hey there Cheryl, We're sorry for the trouble with the order! We'd been having supply issues around Christmas time and this had caused some disappointment for certain customers. I'll drop you a message to discuss this further. Kind regards, Conor

Posted 3 years ago

“One month later no delivery, several excuses including stating I gave wrong address and item was returned, DPD never received items and address was correct and included eircode. I have shopped in Carrolls for years but this was my first and last time using there Web site. Poor service and lies.”

Helpful Report

Posted 3 years ago

Hey there Graham, We're sorry for the trouble with the order! I'm unsure what happened with getting the order out and then having it show up as a 'return'. It seems like the order was canceled and refunded. We're sorry again for the trouble with the order. If there's anything else we can help with, please do let us know! Kind regards, Conor

Posted 3 years ago

“Placed order on 8th dec, left Dublin 16th still hasn't arrived so want kind of review do you expect!”

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Posted 3 years ago

Hey there Sinead, We're sorry for the trouble with the delayed delivery! I've checked the tracking and it seems to have been delivered by now. I'll drop you a note for further discussion. Kind regards, Conor

Posted 3 years ago

“I have not received my order! No replies to emails.”

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Posted 3 years ago

Hey there, We're sorry for the delay with the delivery! I can see you've contacted us and we've shipped out a new one. I can certainly drop you a message to discuss further with you. Kind regards, Conor

Posted 3 years ago

“The package was never delivered to the intended recipient.”

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Posted 3 years ago

“Been waiting nearly month for my order ,still not received.”

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Posted 3 years ago

“The item was ordered on December 7 and it didn't ship until December 12. It was supposed to ship in 5 - 7 business days. I ordered in plenty of time to receive it on December 18, which is when I needed it. It did not arrive until December 22, also after I had left to go home for Christmas so total waste of time.”

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Posted 3 years ago

“order was apparently lost in post it did not arrive, and was a Christmas present. only i emailed to find out the whereabouts of my parcel i would not have known. still awaiting refund”

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Posted 3 years ago

“Terrible service”

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Posted 3 years ago

“Items never arrived!”

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Posted 3 years ago

“Hello, I still haven’t received my order despite buying it late November (on the 21st). I do understand that delivery times have been impacted by the pandemic (on top of the regular delay around Christmas) but we’re talking about over 6 weeks now… Here is my tracking number: LX303197424IE. Hopefully you will be able to help me know where it is. Thank you in advance for your time and answer.”

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Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,535 reviews