Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 things: When i tried to change my order, your response was too late I was a little disapointed that all the glasses were the same design”

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Posted 2 years ago

“Thought delivery would be quicker, almost didn’t arrive in time for when I needed it, but it came and she took the gifts back to Romania with her , she was happy with her little reminders of Ireland!!”

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Posted 2 years ago

“Incorrect item sent. Could not resolve problem via on line chat. Left telephone message to receive urgent call back. No call to date (29/12/22). Item was meant to be a Christmas present.”

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Posted 2 years ago

“Good afternoon, I have had bad luck and my order has been lost. I am in contact with your customer service department so that they can send it to me again. All the best”

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Posted 2 years ago

“I bought a gift for a family member in the US. It was beautiful and arrived very quickly. I was disappointed however that there was no option to write a gift note so she would know who it was from and it also arrived with the price sticker on it.”

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Posted 2 years ago

“The gifts are great! The packaging was horrible, needed to pack more better. I ordered before and it was great when I received it, but last order one can of candies was open and damaged.”

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Posted 2 years ago

“There tend to be some delays and mistakes in shipping especially between Black Friday and Christmas but Customer Service always ends up fixing it.”

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Posted 2 years ago

“I have subscribed to the 12-month subscription box for my mother. The latest box received included a pair of Guinness socks, an Ireland ornament, a Gnome, a herb candle, a wine glass and a crushed item that I cannot identify...it appears to be a Guinness ornament but it is shattered into a million pieces. I never receive any notification of shipment or what is to be included in each monthly shipment.”

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Posted 2 years ago

“Nice assortment for true Guinness fans. Unfortunately, delivery was not smooth. First package was returned without reason. Package was sent again but it contained an incorrect item.”

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Posted 2 years ago

“Most of your gifts are good but I was very disappointed with the engraved whiskey glasses. No presentation box came with them and they were not the glasses you advertised on your webpage”

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Posted 2 years ago

“I was pleased with the products themselves and they were shipped in a timely fashion. I was NOT happy with their prices, especially when two of the items that I received (a set of earrings and a necklace) had a price tag on them that was 40% lower than what I was charged.”

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Posted 2 years ago

“Great hampers but would love more variety of Irish goods eg. Chef brown sauce, Coleman mustard, Barry's or Lyons tea Bisto gravy powder etc. Especially when sending to loved ones abroad these are some of the thing they cannot get in canada”

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Posted 2 years ago

“Good selection of items on the website but still haven't received my item from an order placed on 17th November. Based within Scotland so i acknowledge that my purchase is being sent to a non-EU country and recent postal UK strikes have been taken place. Hopefully it will arrive soon.”

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Posted 2 years ago

“Carroll High Street Belfast are selling items at different prices even when converted to Sterling. My online order was sent to wrong courier service had to ring and the lady in customer service was brilliant she had the order with me in days . Might be idea if u could offer click and collect in your Belfast City centre store .”

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Posted 2 years ago

“Reason not giving 5 star as glasses were broke when they arrived .Seriously who does not wrap glasses in bubble wrap for transport can't get my head around that in a to big of a box and only strawlike material to protect them”

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Posted 2 years ago

“i havn't received it yet. it got damaged at the carriers depot. i am waiting for the replacement.”

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Posted 2 years ago

“First of all I received a wrong order. I got the Guiness Golf Gift Basket. Returned that one and requested the original Large set of Ireland Golf Gift Basket. Received that however included in the box I got two Ireland 5 piece Golf gift set and the Exclusive to Carrolls Irish Gifts Golf Gift set 3 Parts was not included.”

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Posted 2 years ago

“I ordered a large cardigan, and unfortunately I was sent a XXXL Given that the intended recipient of this cardigan is not morbidly, obese or overweight. It was somewhat disappointing. However, the garment itself is beautiful and I will probably buy another one. Although I will likely send an email to make certain that they know the right sizing.!”

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Posted 2 years ago

“There are a wonderful array of irish quality gifts. I was planning on placing a Christmas order soon but unfortunately was disillusioned with my first recent order. Within minutes of the online order being placed, I immediately sent a message to cancel as it was not the Butlers Hazelnut Praline that I had thought. As I live in the US, it’s not like I could call someone with the 7 hour difference. It was 8pm over there. A couple days later, a response came saying I could just refuse delivery…not so as it comes in a community mail box. It was annoying to say the least. I would reconsider placing a future order with Carrolls if you could provide at least a 20% discount or free shipping.”

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Posted 2 years ago

“😡😡😡😡😡😡😡😡😡😡😡”

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Posted 2 years ago

Hi Miranda, Sorry your sweater was delayed. We have problems with delivery partner in Italy at the moment. I am glad it arrived with you ok in the end. Regards, Dara

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews