Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

“I have not received my wing mirror covers and I paid for package & postage ... Please follow up on my order. Thank You. Catherine Ryan”

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Posted 2 years ago

Hi Catherine, We are very sorry to hear this. I can see on our system you chose click and collect so this would be why the order has not been shipped out. A member of our team will be in contact to help resolve the issue. Kind regards, Customer Support

Posted 2 years ago

“Gift not delivered- very disappointing service”

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Posted 2 years ago

Hi Brid, I can see our team have been in contact and there was an attempted delivery by the courier, we then issued a refund for you. Kind regards, Customer Care

Posted 2 years ago

“As yet I haven’t received my parcel so I am unable to write a review.”

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Posted 2 years ago

Hi Su, We are very sorry to hear that you have not received your order yet. A member of our team will be in contact to help resolve this issue. Apologies for any inconvenience. Kind regards, Customer Support.

Posted 2 years ago

“You are absolutely correct in saying I placed an order with your company. It was for a kids St Patrick’s day t-shirt and to date I have yet to receive it!! I am extremely disappointed In this service. I deliberately chose to buy from your company instead of some multi corporate conglomerate thinking it would get a more better personal service but I was sadly proved wrong. As an Irish person abroad I really did expect more from Carroll’s Irish Gifts. I have today received my bank statement and the sum of £21.04 was taken out on 14th March 2022. Please return this sum to my account. Rose Smith”

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Posted 3 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help resolve the issue. Apologies for any inconvenience. Kind regards, Customer Care Team.

Posted 3 years ago

“On receiving the Sinead doll i noticed a tear at the neck edge of the doll dress, i imediately rang your Customer Supportan left a message requesting a call back, I also emailed a message to Carrolls whick includrd an image of the faulty doll, when I didnt receive a call back or an email from your company i tried calling your number several times, i left several messages but to date i have not had a reply which o must say is extremely bad foĺlow up service on your behalf. I in the end i gave up and repaired the doll as best i could myself, this doll was a gift for my little grandaughter. I would never purchase from your company again as your customer service is appaling. Unsatisified Customer”

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Posted 3 years ago

Hi Eleanor, We are very sorry to hear this. A member of our team will be in contact soon to help resolve the problem. Kind Regards, Customer Care Team.

Posted 3 years ago

“I ordered on March 5. On March 12 I received an email saying delivery was attempted but my address was incomplete. I still have not received my order. The delivery address on the email WAS complete! I’ve messaged TWICE requesting a refund and not received any reply. I WANT MY DAMNED REFUND!”

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Posted 3 years ago

Hi James, Sorry that USPS were unable to deliver your package. Your refund was processed last week. Regards

Posted 3 years ago

“Very bad service. Not happy at all”

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Posted 3 years ago

Hi Duna, I can see from your support ticket that your package was lost in transit and then refunded once you engaged with us on it. I'm sorry your package was lost in transit, that can sometimes happen with international shipments. We will always replace or refund anything that goes missing which we did in this instance

Posted 3 years ago

“I won’t even mark a star! I never received my package, and after several attempts to contact you failed I have decided that I will never order from you again, nor will I recommend your establishment to anyone.”

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Posted 3 years ago

Hi there, We are very sorry to hear this, I cannot seem to find any contact from you. A member of our team will be in touch to help rectify the situation. My sincerest apologies for any inconvenience caused. Kind regards, Customer Support.

Posted 2 years ago

“Muy order didn’t arrive. I sent it to Spain and the post office in Spain said that the address was incomplete even though the address is correct. They show that in the Kabel there were no details on it. No name no number etc.”

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Posted 3 years ago

“I have received no communication from you and still have not received my order from Feb 20th???? Order # is USA00391841. I would like some response,,I hope it wasnt misdeliverd? Thank you Dolores Cassidy”

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Posted 3 years ago

Hi Dolores, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help resolve this issue. My sincere apologies for the overall inconvenience caused throughout and thank you for bearing with us. Kind Regards, Customer Care Team

Posted 3 years ago

“Ordered an item to be delivered to my son, however the on line service kept defaulting back to the billing address with the result the item had all of his address on it, but part of my address and postcode. Therefore the parcel is now lost despite paying a€10 delivery fee. Rubbish customer service and website”

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Posted 3 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help rectify this situation. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team

Posted 3 years ago

“Having ordered a gift to be sent to a friend in Lanzarote, after two attempts my gift was returned. This was supposed a surprise. More than disappointing. I will now give Gifts Direct the opportunity to get the job done for me. There was no sincere apology only the comment that they were send on my refund. Customer service leaves a lot to be desired.”

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Posted 3 years ago

“Paid extra for express delivery, item did not arrive. Contacted customer services to be told there was a hold up at customs and it would be another 2-3 days. I never received any communication from Carroll’s or FedEx. Requested refund for delivery fee but was refused. Very poor customer service.”

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Posted 3 years ago

“I brought 3 ligher and receive only one no package slip so I thought maybe it's back order but so far nothing”

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Posted 3 years ago

Hi there, We are very sorry to hear that you are missing some items from your order. A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team

Posted 3 years ago

“I have not received my order that I ordered on 1-29-2022. On 2-21-22 my ordered status says “still being processed” and nothing else. No estimated date of arrival after a month?”

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Posted 3 years ago

Hi Valerie, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team.

Posted 3 years ago

“The cardigan was defective, so needed to be returned. Their Customer Service is terrible: they have promised to refund the payment but it remains outstanding. The worst service I’ve encountered in the last 5 years.”

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Posted 3 years ago

Hi Mark, We are very sorry to hear this. I will have our finance team look into this immediately for you! A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team.

Posted 3 years ago

“I ordered infant booties and received two pairs of a adult sized which I am returning to you.”

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Posted 3 years ago

Hi Anne, Very sorry to hear you were sent the wrong items. A member of our team will be in contact to help set up a free return for you. Apologies for any inconvenience. Kind Regards, Customer Care Team

Posted 3 years ago

“This was one of the worst customer experiences i have had. I ordered a gift more than 6 weeks in advance of the date I wanted it for (if was a present). It never arrived as there put the wrong shipping address on it - they never informed or told me about this, i had to find out on my own. Then when they reshipped it, they only delivered the glass and forgot the hamper. This was supposed to be a birthday present and i did not have time to wait any longer. The whole interaction was approx 6 weeks long. This was incredibly diasappointing and the incompetence shown was very disappointing. Perhaps the service is different in Ireland, but be very cautious if you are ordering abroad.”

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Posted 3 years ago

Hi there, We are very sorry to hear this. We completely understand your frustration over the situation. I can see our team have been in touch and your order has been refunded. My sincerest apologies for any inconvenience caused. If you have any other questions, please do not hesitate to get in touch. We hope you have a lovely day. Kind Regards, Customer Care Team.

Posted 3 years ago

“I live in Florida, USA, you took my money but never delivered my chocolate. I believe you’re scammers. I disputed the charge with my bank”

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Posted 3 years ago

Hi there, We are very sorry to hear that you have not yet received your order. A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team.

Posted 3 years ago

“tODAY IS 10.02. i ORDERED ON 21.01... I AM WAITING YET THE ITEMS REGARDS”

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Posted 3 years ago

Hi there, We are very sorry to hear that you have not yet received your order. A member of our team will be in contact to help resolve this issue. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts Reviews