Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,535 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have still not received my gift”

Helpful Report

Posted 3 years ago

“My chocolate bombs were broken.”

Helpful Report

Posted 3 years ago

“I order there every year for Christmas and there’s always a problem. This year I ordered on the 8 of December and received the package a month later only. They said it was An Post fault vu An Post said they never received my package. I had to ask for another delivery for free for them to Miraculously find my package.”

Helpful Report

Posted 3 years ago

“Mon colis est arrivé cassé.”

Helpful Report

Posted 3 years ago

“3 of the things I ordered did not arrive and there is no number to call and claim the money back.”

Helpful Report

Posted 3 years ago

Hi Sophie, I see your order and have dropped you an email. Thanks, Dara

Posted 3 years ago

“Waste of Time. Orders placed 6 days before guaranteed deadline for delivery in time for Christmas. Paid for express delivery and goods still not received. Customer service have just apologised on behalf of everyone else and stated it a busy time of year”

Helpful Report

Posted 3 years ago

Hi Aibhe, Your package left in good time to arrive pre Christmas. I can see it arrived in New Zealand on 18th December where it stayed in a Fedex depot until December 28th for some reason and then started to move again. I have flagged this with Fedex and have requested more information. I am sorry your package did not arrive pre Xmas. Regards, DAra

Posted 3 years ago

“I still have not received my order, so I think you have a lot of nerve asking me for a review of something that I do not have yet.”

Helpful Report

Posted 3 years ago

I have located your package on the USPS website and it will be delivered to you today Regards, Dara

Posted 3 years ago

“I never received my items”

Helpful Report

Posted 3 years ago

Hi Cheryl, I can see your package on the USPS website and it is out for delivery to you today Regards, Dara

Posted 3 years ago

“I am not happy at all, I never received the order.maby you can telll me what happen?”

Helpful Report

Posted 3 years ago

Hi Johanna, You ordered an item to the USA that is marked as Europe only on our website as it contains alcohol. The package was held by US customs as a result and delayed. It has since made it through customs and is on its way to you via USPS Regards, Dara

Posted 3 years ago

“Left at door in 40 degrees heat. Product ruined as mostly chocolate. Never use again!”

Helpful Report

Posted 3 years ago

“The gifts never arrived. Customer service very slow with responses, apparently due to high number of tickets…..”

Helpful Report

Posted 3 years ago

Hi Pamela - Fedex have marked your package as delivered on the 16th December. I will private message you the details Thanks, Dara

Posted 3 years ago

“Wrong product sent. They delivered a wooden plaque instead of the jigsaw.”

Helpful Report

Posted 3 years ago

Hi Gerry, I see you reached out to us before Christmas to let us know the wrong item arrived. We apologised and then sent the correct item to you which arrived the next day. Did you not receive this item? Regards, Dara

Posted 3 years ago

“I never received my purchase, I’m waiting for a refund”

Helpful Report

Posted 3 years ago

Hi Fanny, They attempted to deliver to the address in Spain which you provided and this is the message they sent us back En entrega El destinatario es desconocido en la dirección de destino y se procede a la devolución del envío A refund has now been processed for you as they are returning the package to us

Posted 3 years ago

“I ordered a package for a family member in Canada on the 6th of December and it still has not been delivered ... Order number car00485761. I got the following response from you . Your tracking number is LX303381690IE and I can see it is still in transit on Canada Post website. They have had severe delays there over Christmas. What would you like us to do at this point as it will likely arrive in the next few days? The recipient in Canada has followed up with Canada post . I have attached their reply. I would appreciate that this matter is cleared up as soon as possible. George”

Helpful Report

Posted 3 years ago

George - I have sent you a private message with your tracking details as I can see it is in transit with Canada Post Thanks, Dara

Posted 3 years ago

“Don’t order from Carroll’s unless you want to be disappointed.”

Helpful Report

Posted 3 years ago

“My gift hasn't been delivered”

Helpful Report

Posted 3 years ago

Annette - Your package has been lost in transit with Fedex. I will drop you a private message so as we can sort this for you Regards, Dara

Posted 3 years ago

“It was never received”

Helpful Report

Posted 3 years ago

“the parcel never arrived and i received no refund”

Helpful Report

Posted 3 years ago

“One of the items ordered never arrived”

Helpful Report

Posted 3 years ago

Hi Paul - Apologies, I understand the pint glass was missing and you were in touch with our customer care team,. This has now been resent to you. Regards, Dara

Posted 3 years ago

“i ordered early december some chocolate bombe that were supposed to be a part of a Christmas gift. it shipped on december 14th but after that a never had any update on where my package was. It is december 30th and i still never got my order, and still no updates. i would like a refund.”

Helpful Report

Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,535 reviews