Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company I have ever delt with. Ordered 4 hampers that were supposed to arrive on the 19th of December, got 1 on the 23rd and when I rang them they told me the were on the way and I would definitely get the remaining 3 as they were with the currier. Turns out the never sent them I eventually got a refund but never will I deal with Carrolls Irish Gifts again.”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry about this. We have passed this feedback onto our dispatch team and our managers to investigate this further. Kindest regards, Customer care

Posted 2 years ago

“I received 2 out of three items wrong and when I asked for the right items to be sent out before Christmas, I was told I had to send out the wrong items first but only after the 3rd of January. Not very good service if you ask me”

Helpful Report

Posted 2 years ago

Hi there, We are sorry to hear this. As DPD would only start collecting new packages after the 3rd of January we could not get your replacement items out to you any sooner. If you would like to reply to us via email we would still like to amend this order for you. Kindest regards, Customer care

Posted 2 years ago

“Hi I'm so disappointed as I haven't received my order yet”

Helpful Report

Posted 2 years ago

“Ordered €80 worth of items before cut off date for guaranteed UK Christmas delivery. 2 days before Christmas Day, still no sign so checked the tracker…”your parcel has arrived in the US”… erm what?! Got onto customer service where they confirmed my address is definitely listed as UK. So they told me they would resend it all. Another 3 weeks later, only 1 of the 8 items showed up!! Have now asked they refund me as it’s a waste of time me chasing it at this point. They haven’t even tried to explain why they only resent 1 of the things on my order. First and last time I’ll ever use this site. What a mess!”

Helpful Report

Posted 2 years ago

“Very disappointing service. My order showed up with an item missing and a wrong item in the box also. When I rang to query this, I was told that both items were out of stock, even though I had receive a no correspondence to notify me of this. The package took over a week to get to me and in that time, I never received an email to let me know of the out of stock items. This was also in the weeks leading up to Christmas and all the items were gifts. The refund was not processed until weeks after I had received the package without the item. Another item was just completely wrong and when I queried this, I was told the item I originally ordered was out of stock everywhere so they just decided to put in a different item instead. I’m not sure what was the thinking behind this- if they were hoping it would go unnoticed, I don’t know. I was disappointed regardless as I have very limited mobility at the moment, so I couldn’t return the wrong item to the store. On top of this, Carroll’s announced they had a sale on recently. A friend of mine sent me a link of two items in the sale, advertised as in stock on the website- the two items I never received. Very confusing how they could be selling off two items in the sale, that are apparently out of stock in all stores and online? Very confusing and disappointing service overall. Would not be placing an order with them again.”

Helpful Report

Posted 2 years ago

“Drum received was different from the drum in the image. Ordered this one in particular because of nice crossbrace. The one received has just one spindly brace which makes drum impossible to hold and play. Completely useless drum, waste of money,!”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear this and would like to investigate this further. Could you send us a support ticket via our website and one of our customer service agent will be in touch. Kindest regards, Customer service

Posted 2 years ago

“I have ordered off Carrolls a few times, never had an issue, but there was a few issues with this order and their customer service leaves a lot to be desired”

Helpful Report

Posted 2 years ago

“My hamper wasn’t delivered until December 29 by which time my son was left Spain. Your staff member lied to me when I called on dec 28 and said the gift was attempted to be delivered before Christmas when in fact the courier said it didn’t arrive in Spain until December 28. So I’m not happy and won’t use the service again. Neither will I recommend. Kay enright”

Helpful Report

Posted 2 years ago

Hi Catherine, I am sorry to hear this. Our staff would have been going off what the tracking is telling them, they would not have lied to you and I am sorry you feel this way. I will pass your feedback onto the relevant department. My sincere apologies for the overall inconvenience caused throughout and thank you for bearing with us. We are working on being better at our logistics front, especially in issues like these and will make sure to improve in this area. Kind regards, Customer care.

Posted 2 years ago

“I’m still waiting for a refund, haven’t gotten a response from your customer service I messaged on 15th of December for a refund, it is now 5th Jan still waiting… You email me with an email address that I can’t reply to, says no reply Asking what refund is for. Refund was for I cancelled the order as wrong delivery address was on my order. So I didn’t get order. I called your customer service they tell me it was refunded on 15th December, I never got this money back and they said they’d call me back and no call! Sick of chasing you for my refund 😞 Please sort”

Helpful Report

Posted 2 years ago

Hi Michelle, I am so sorry to hear this. A member of our team will be in touch as soon as possible. Kind regards, Customer Care.

Posted 2 years ago

“Well, my name is Darren and I ordered this for Muffy , a new client of mine and it seems like the package still hasn't left Dublin so im not very happy at all.”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear this. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 2 years ago

“Je n'ai toujours pas reçu ma commande”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear that your order has not arrived. A member of our team will be in touch soon. Kind regards, Customer care.

Posted 2 years ago

“Never received the order as it got lost ..reordered it but then it was no longer available!!”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear this. I can see a refund has been processed for your order. Apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“Ordered 6 packages and charged extra for gift cards that didn’t arrive. The gift owners had no idea who it’s from and I’m stilling on a refund response for weeks now. Will not buy again”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear this. I can see on our system a refund has been processed for the missing gift cards. Sincerest apologies for the inconvenience. Kind regards, Customer care.

Posted 2 years ago

“I placed 2 orders for Christmas presents before the Xmas post deadlines. One of the par les arrived on 21/12 but the other one is still with An Post in Dublin since 30/12. Very bad and disappointing service! I called your customer service office and I tried to speak to a staff member, very difficult to understand her, useless service! Waste of an international call! Also your website is really really poorrrrrrrr. Very limited products compared to your shops in Dublin. I won’t be shopping with you again. Very disappointed!!!!!”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear that you are unhappy with the service. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 2 years ago

“My order never arrived. I received no information regarding this so i assumed it was delayed. Hopefully you will act in this information immediately please.”

Helpful Report

Posted 2 years ago

Hi Caroline, I can see on our system that you chose click and collect for your order and not delivery. A member of our team will be in contact soon to help rectify the situation. Kind regards, Customer care.

Posted 2 years ago

“Non existent customer service either by phone or email.”

Helpful Report

Posted 2 years ago

Hi Mary, I am sorry to hear this. I can see we have been in touch with you via emails and a refund was processed for your order on 20th December. Apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“I still haven’t received my order and I ordered it on the 10th of December. I’ve emailed and no reply. Very poor customer service. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi Tracy, I am sorry to hear this. I can see we responded to you on the 2nd January letting you know that you chose click and collect, not delivery. A member of our team will be in contact soon. Kind regards, Customer care.

Posted 2 years ago

“I have not received my order”

Helpful Report

Posted 2 years ago

“The service was good the Claddagh bracelet was lovely. However the stone fell out after a week.”

Helpful Report

Posted 2 years ago

Hi there, I am so sorry to hear this. A member of our team will be in contact soon to help rectify the situation. Apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“Ordered 12/12/22 still not even been handed over to fedex 02/03/23.”

Helpful Report

Posted 2 years ago

Hi Paul, I am sorry to hear this. I can see a member of our team was in touch yesterday and has reshipped your order. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews