Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,458 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,458 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Every item was wonderful.”

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Posted 2 years ago

“Great gift delivered to uk very easy 5 stars”

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Posted 2 years ago

“Quality items, easy transaction and fast delivery!!”

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Posted 2 years ago

“Ordered a gift basket as a Christmas gift; it’s a good job we had it delivered to our own address and not that of the intended recipient as a number of items were missing. In fairness, customer service did issue a refund commensurate with the value of the missing goods, but I’ll also argue that was the bare minimum we were due under the circumstances, and we were still left to source alternative items on our own. We won’t be ordering again.”

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Posted 2 years ago

Hi there, I am sorry to hear this. I can see we processed a 25% refund for the missing items on 8th December. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

“After having ordered Irish hampers for the US from other companies, I found the Carrolls website not only easy to deal with but to also feature a good selection of options at reasonable prices. I have found hampers from most companies generally tend to be overpriced, but Carrolls' hampers provide good value for money. I ordered three, and all arrived in the US in good time for Christmas.”

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Posted 2 years ago

“Todo genial!”

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Posted 2 years ago

“Good afternoon, I have had bad luck and my order has been lost. I am in contact with your customer service department so that they can send it to me again. All the best”

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Posted 2 years ago

“I purchased Christmas gifts for my daughter from Carrolls and she was very happy with them. She loves O'Neill's shamrock shortbread cookies and I ordered them from Carrolls. I was concerned that they would be all broken during shipping because I had read reviews from customers of other merchants. The customer service person at Carrolls assured me that they packed everything carefully so I went ahead and ordered from them. Christmas morning finally came and the cookies were perfect. Not a single broken one!! I also bought soap and an ornament for the tree from Carrolls and both were well received. I am very happy that I decided to buy from them.”

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Posted 2 years ago

“Beautiful quality”

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Posted 2 years ago

“The service was excellent, plenty of choice and reasonably priced items.”

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Posted 2 years ago

“Varied selection and good value. Also prompt delivery just before Christmas.”

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Posted 2 years ago

“Carroll's Irish gifts has great products of quality. Always great service and prompt delivery.”

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Posted 2 years ago

“waiting on a response regarding a refund thats due, order wasn’t available, wasnt advised either until it wasnt in the delivery. Had to email to find out!! I wont shopping with you again. If the refund has been sent i will write another review but not shop again”

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Posted 2 years ago

Hi there, I am sorry to hear this. I can see a refund was processed on 12th December. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 2 years ago

“I bought a gift for a family member in the US. It was beautiful and arrived very quickly. I was disappointed however that there was no option to write a gift note so she would know who it was from and it also arrived with the price sticker on it.”

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Posted 2 years ago

“Fab selection of gifts and all delivered on time and well packaged.”

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Posted 2 years ago

“I've loved my experience with Carrolls and have ordered from them twice. My first order was for 4 mugs...unfortunately the packing was not done quite right, and all 4 mugs were broken. I emailed customer service, and they promptly offered to refill the order, no questions asked. I received a replacement order promptly and undamaged. I placed my second order for a variety of items (chocolate, Taytos, sweater, beanie) - the order arrived quickly and perfectly packaged. Everything was of great quality as well and made for great gifts. I will definitely order from Carroll's again in the future.”

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Posted 2 years ago

“Placed an order for Christmas presents, it came on time. There was a missing item, I emailed and got a reply within 10 mins and was refunded within a couple of days as the item was out of stock. I would 100% order from carrolls again 🥰”

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Posted 2 years ago

“It was a great service, arrived promptly and was packed very well. I would use them again. I have used other companies that were slower delivering to Switzerland.”

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Posted 2 years ago

“My husband LOVES the Guinness truffles and here in the US have been impossible to find. He was so happy to have received your delicious candies and toffees for Christmas. He also loved that they came from Dublin.”

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Posted 2 years ago

“I still HAVE NOT received my order so how can I write a review that you would be happy with. Refund would be good at this point as it was a christmas gift I orderd. I also contacted you through your contact page and I am still waiting for you to reply with an update.”

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Posted 2 years ago

Hi David, I am sorry to hear this. I can see a refund was processed for you on 4th January. Apologies for any inconvenience. Kind regards, Customer care.

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,458 reviews