Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,372 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 12th November 2024

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

155

Anonymous

Anonymous // 01/01/2019

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“Thought delivery would be quicker, almost didn’t arrive in time for when I needed it, but it came and she took the gifts back to Romania with her , she was happy with her little reminders of Ireland!!”

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Posted 1 year ago

“Incorrect item sent. Could not resolve problem via on line chat. Left telephone message to receive urgent call back. No call to date (29/12/22). Item was meant to be a Christmas present.”

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Posted 1 year ago

“I have place an order on the 4th of December, it was sent in the 10th, on the 14th has left An Post in Dublin. Last saturday I got an information that 1 item wasn't sent.. which is strabge because on the 10th I got information that my whole order is on the way to me.. Today is the 29th and I stil haven't reserved my order.. 2 days ago I got information that it was lost.. and I was asked if I want to resend it, I reply that Yes I want to send it again but not with an post but No reply.. I' Berry dissapointed with your serwis, it supposed to be Christmas gift for my mum..”

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Posted 1 year ago

Hi Dorota, I am sorry to hear this.Unfortunately, postal delays are out of our control. I can see your order was reshipped with Fedex on Jan 3rd. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“My item arrived very quickly and it came in an incredible condition.”

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Posted 1 year ago

“My experience buying from Carroll's Irish gifts was amazing. I messed up when I ordered and had to email Carroll's and everything was fixed the same day. Customer service was amazing and the products are amazing.”

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Posted 1 year ago

“The ordering online was easy and the delivery quick. The cardigan very nice as all the products from IrelandsEye.”

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Posted 1 year ago

“Very nice pins delivered quickly -- and looking forward to future orders.”

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Posted 1 year ago

“Prompt delivery. Easy site to navigate. I'm happy.”

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Posted 1 year ago

“nice gifts”

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Posted 1 year ago

“Absolutely fantastic customer service. I placed an order before Christmas and was worried when the tracking stopped for several days at UK Customs in case it had been lost and it wouldn't arrive in time. I contacted Customer Service and received an immediate response confirming that parcels were being held up due to the postal strikes. The parcel then arrived on time as promised, the mugs are beautiful and my friend loved her gift. I will certainly be back again - many thanks :)”

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Posted 1 year ago

“Wonderfull products and a perfect service!!!!”

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Posted 1 year ago

“Very efficient and pleasant staff”

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Posted 1 year ago

“So glad I found you! Love, love my gifts. Will be ordering more!”

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Posted 1 year ago

“Received the shipment on time but 2 of the 10 reindeer were broken.”

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Posted 1 year ago

“Every item was wonderful.”

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Posted 1 year ago

“Great gift delivered to uk very easy 5 stars”

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Posted 1 year ago

“Quality items, easy transaction and fast delivery!!”

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Posted 1 year ago

“Ordered a gift basket as a Christmas gift; it’s a good job we had it delivered to our own address and not that of the intended recipient as a number of items were missing. In fairness, customer service did issue a refund commensurate with the value of the missing goods, but I’ll also argue that was the bare minimum we were due under the circumstances, and we were still left to source alternative items on our own. We won’t be ordering again.”

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Posted 1 year ago

Hi there, I am sorry to hear this. I can see we processed a 25% refund for the missing items on 8th December. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“After having ordered Irish hampers for the US from other companies, I found the Carrolls website not only easy to deal with but to also feature a good selection of options at reasonable prices. I have found hampers from most companies generally tend to be overpriced, but Carrolls' hampers provide good value for money. I ordered three, and all arrived in the US in good time for Christmas.”

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Posted 1 year ago

“Todo genial!”

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Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,372 reviews