Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,372 Reviews

88 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 12th November 2024

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

155

Anonymous

Anonymous // 01/01/2019

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“My son was delighted with his present”

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Posted 1 year ago

“2 things: When i tried to change my order, your response was too late I was a little disapointed that all the glasses were the same design”

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Posted 1 year ago

“Fast efficient delivery”

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Posted 1 year ago

“Very pleased that the gift basket arrived on time”

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Posted 1 year ago

“The worst customer service I've come across in a very long time. Awful.”

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Posted 1 year ago

Hi Catriona, I am sorry to hear that you are unhappy with the service. I am unable to find any communication from you on our system. A member of our team will be in touch soon. Kind regards, Customer care.

Posted 1 year ago

“Thank you for the recent delivery.Everything was perfect!”

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Posted 1 year ago

“The people we ordered the gift for were very happy with the items in the hamper. Top quality products and prompt delivery. Thank you will definitely recommend to friends and family.”

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Posted 1 year ago

“I still haven’t received the Christmas gift that I ordered on 5th December, even though the website said that Christmas delivery was guaranteed at the time of ordering. It’s now 31st December. I’ve sent multiple emails to try and get a refund but as of 31st Dec, I still haven’t received the refund. No one replies to emails. Very poor customer service.”

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Posted 1 year ago

Hi Kimberly, I am sorry about the delay to replying to your email. Our team are working very hard to try and reply as quick and efficient to all customers but have a high volume of emails during the Christmas period which has meant an unfortunate longer response time. I am truly sorry about this. I can see your refund was processed yesterday. Apologies for the delay. Sincerest apologies for any inconvenience. Kind regards, Customer care.

Posted 1 year ago

“Wonderful service and excellent quality”

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Posted 1 year ago

“They have a large selection of items. Very easy to order and ship.”

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Posted 1 year ago

“Excellent products and fast shipping. Also great customer support.”

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Posted 1 year ago

“Ottimo negozio, spedizione rapida!”

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Posted 1 year ago

“Found an item that I could not find elsewhere in Ireland or the U.S! Ordered it online from the United States and arrived sooner than expected and in perfect condition! My husband loved it!!”

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Posted 1 year ago

“Received in a timely fashion. Easy website to use”

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Posted 1 year ago

“Pleased with purchases.”

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Posted 1 year ago

“Nothing wrong with the gifts, they were as shown on the catalogue. For two gifts I only received one dispatch notice, which left me thinking that both gifts were being sent to the one address. It was upsetting for a few days but everything seemed to have turned out in the end.”

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Posted 1 year ago

“There very good gifts ... but they should sell a lot more Woolley hat ,scarf 's & Gloves of all colours”

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Posted 1 year ago

“Easy ordering and very good delivery to the US! I've always had good service from Carrolls!!”

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Posted 1 year ago

“All good, got what I wanted for a great xmas present. The click and collect experience was great.”

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Posted 1 year ago

“I have not received my order yet very annoyed”

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Posted 1 year ago

Hi Annmarie, This order was for collection, not delivery. A member of our team will be in touch to assist you soon. Kind regards, Customer care.

Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,372 reviews