Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a calander all days and dates were wrong. Emailed with pictures to show issue and never got a response.”

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Posted 2 years ago

Hi there, We are very sorry to hear this. I am unable to find any communication from you on our system. A member of our team will be in contact to help rectify this situation. Apologies for any inconvenience caused. Kind regards, Customer Care.

Posted 2 years ago

“I ordered 2 cases of Mini Quiness chocolate pints. When they arrived, all the chocolates where melted and disformed. Contacted the customer service and they told me I'll get a full refund. Now it has been 10 days since they answered and haven't gotten my refund yet.”

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Posted 2 years ago

Hey there, I'm sorry for the state of the chocolates on arrival! We try to protect our products from breakage in transit, though unfortunately we're unable to ensure their temperature is maintained. Our finance team has been away for a few days recently, but once they return I'll ask them to make this a priority, as this is clearly a long time to wait for a refund for something that's unusable. If there's anything else, please do let us know. Kind regards, Conor

Posted 2 years ago

“Placed an order waited more than 3 days then to tell me they have cancelled the order as there was a price issue with the items. Poor communication”

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Posted 2 years ago

Hey there, We're sorry for the trouble with the pricing! We've had some issues with the website recently and updating pricing. I understand this can be frustrating and if there's anything we can help with further, please do let us know. Kind regards, Conor

Posted 2 years ago

“My son never received this order Why ?”

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Posted 2 years ago

Hey there, We're sorry for the trouble with the delivery. The courier seemed to have had problems with the address. I can certainly drop you a message to try to resolve this issue. Kind regards, Conor

Posted 2 years ago

“Disappointed, only found out that someone had tried to deliver my item when I used the tracking app. Then found out that I didn't actually live at my address ?? and that’s why they could not deliver my item. No email, no apology. Only got my money back when contacted them. Poor service and communication, I will not use this company again”

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Posted 2 years ago

Hey there, We're sorry for the trouble with the delivery! I entirely understand the frustration and I'll drop you a note to see how we can improve. Kind regards, Conor

Posted 2 years ago

“I still haven’t received the product”

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Posted 2 years ago

Hi there, I ran a track on your package below https://www.royalmail.com/track-your-item#/tracking-results/LX331380307IE It indicates it was delivered 13:07 on Friday 10th of June. Was there someone else home who may have taken delivery at the time? Regards, Dara

Posted 2 years ago

“I'm amazed you even have the nerve to ask me. So I ordered a compass as a gift, when it arrived I was shocked to see the state it was in, the outside of the box was peeling in 2 places, the inside also needed glueing back down, the black felt had started to come off a was all over the white interior so I had to clean it off as best I could, looking at the shop label on the back ( I had to buy label remover) It must have been in the shop for at least a decade, to be fair I was asked to take photos and see about a replacement, but as I explained it was for a Communion gift and much to my embarrassment I had no choice but to give a substandard gift, there was also a problem with a t-shirt I had ordered, I've been buying from this shop for many years, both on line and in store, I'm shocked at the poor quality control, that's if there is any,but lesson learnt, I thought I might have received a good will gesture of perhaps a voucher as I'm, sorry was a long standing customer but it would seem my custom is no longer required.”

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Posted 2 years ago

“So I ordered 4 tutus adult sizes one size fits most they said online... They would barely fit a child. When I emailed and complained this is what I received back. Customer Support (Carrolls Irish Gifts Help Centre) Jun 8, 2022, 09:21 GMT+1 Hi , I am sorry to hear you are unhappy with the product you received and wish to return it. If I offer you a 25% refund on the cost of the product, would you be happy to keep it? Kind regards,Megan I mean what good are they to me... Why would I keep them? I should be refunded in full. I will not buy from this site again.”

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Posted 2 years ago

“My friend still hasn’t received her parcel”

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Posted 2 years ago

Shauna - Apologies. Something has gone wrong here and this item has gone missing in transit. We have sent a replacement hamper out to your friend with expediated shipping. Sorry for the delay

Posted 2 years ago

“I have purchased gifts from Carroll's on many occasions with great satisfaction but my recent one was a disappointment. I boughta newbridge silverware pendant (tree of life) & it arrived wrapped in layers of bubble wrap while the irony of it all was the box it was in was scratched & in disarray. The pendant was as expected no damage but the presentation means just as much especially when I was sending this to a loved one. Please have this rectified not a good look for Carroll's & I was very disappointed. Stephen”

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Posted 2 years ago

Stephen - Sorry in delay. Glad to hear you had many previous positive interactions with us. A replacement has been sent out to you Regards, Dara

Posted 2 years ago

“Package has not arrived yet - An Post has no record”

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Posted 2 years ago

“I still have not received my order, it has been several weeks now iI am very disappointed.”

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Posted 2 years ago

Hi Patrick, We are very sorry to hear this. A member of our team will be in contact shortly. Apologies for any inconvenience. Kind regards, Customer Care Team.

Posted 2 years ago

“The system had a glitch and would not allow the billing address to differ from the shipping address. Finally got it after many attempts. System processed it but I never got a confirm. (I had a screen print though). I contacted then to tell them after a few days when I noticed that it had not hit my credit card and they had it corrected however they refused to offer expedited shipping. Took many emails and a lot of frustration for an error on their part.”

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Posted 2 years ago

“I ordered and paid for a package to be sent to my Grandson in Minnesota for his birthday. He never received the parcel & when I called your company I was told the label was not correctly completed & did not include the Street or town, just Minnesota. I had received an email from you confirming my order with the correct address. Your company did send another delivery but that only arrived three weeks after his birthday. Very disappointed. I used your company because you have Irish products. There was no apology in the package either for your mistake.”

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Posted 2 years ago

Hi there, We are very sorry to hear this. We are working on being better at our logistics front, especially in issues like these and will make sure to improve in this area. My sincere apologies for the overall inconvenience caused throughout. Kind regards, Customer Support.

Posted 2 years ago

“Never got my order. Have sent a response to customer support team to advise and haven’t heard back just yet.”

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Posted 2 years ago

Hi Danielle, We are very sorry to hear this. I can see our team have reached out and stated that your order was click and collect which is why it has not been delivered, we have not gotten a reply back. Kind regards, Customer Support.

Posted 2 years ago

“Never had a call or an email saying that my product was ready for pickup”

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Posted 2 years ago

Hi there, We are very sorry to hear this. An email should have been sent when your order was ready for collection, very sorry about that. I will pass this onto our team to look into. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 2 years ago

“Eileen never received her gift delivery man made contact and left gift at the door want there when Eileen returned home unfortunately shame as the first were for her daughters one of which is my good daughter”

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Posted 2 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help rectify the situation. Apologies for any inconvenience. Kind regards, Nicola.

Posted 2 years ago

“Very disappointed, item I ordered wasn’t delivered.”

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Posted 2 years ago

“I've never received my parcel. I followed it and it's written there was nobody at home. But no paper in the letterbox. I don't know what to do”

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Posted 2 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help resolve the issue. Kind regards, Customer support

Posted 2 years ago

“I’m still awaiting delivery of my purchase?? Any update on when it will arrive?? Yes please resend as soon as possible as I have paid for the item”

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Posted 2 years ago

Hi Annette, We are very sorry to hear that you have not received your order. A member of our team will be in contact to help rectify the situaiton. Apologies for any inconvenience. Kind regards, Customer Support

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews