“Our first point of contact was Danny, who during the initial emails and phone communication, was really helpful, responsive and I couldn't fault.
Unfortunately, we trusted their word that the car was in "excellent condition" and would be "prepared as closely as possible to manufactures standards"
We were assured all bodywork would be fixed and (within reason as we did accept it wasn't a brand new car so wouldn't be perfect) and issues barely noticeable.
We arrived, having previously agreed the date and having travelled over 200 miles, to be informed Danny was not in (which we were not aware of, and had only been in contact with him the previous day.) the staff member we dealt with came across as uninterested, and as though we were an inconvenience. We waited around 10 minutes before he came back, handing us the keys, offering no help. At 7 months pregnant, I wasn't even offered water while we were left waiting.
On inspecting the vehicle, we found the front bumper to have been knocked out of line, a considerable dent in the boot and large stone chips which looked as though paint has literally been dolloped into and would clearly become an issue for rust in no time.
No one came out to assist us, so in the end we went back inside and explained our concerns, which was met with us being told there was no money in the car for them so it wasn't worth it. When we requested that they return our deposit in that case, there was a sarcastic remark that it was a good job he hadn't started to fill out the paperwork.
I have given it a few days to allow them time to contact us and at the very least offer an apology but they haven't bothered.
Total waste of our time and fuel. Would absolutely not recommend this garage based on our horrible experience.”
“I bought a Dacia and have spoken to Carl Owen through the whole of the Journey. He has kept in contact and answered all my emails swiftly. Every question has been answered and i have felt relaxed through it all.
Thank you very much and i am so Grateful to be receiving my new car.”
“What a terrible dealership Renault Barnsley is. I did read the reviews and thought they cant be that bad. Oh how wrong i was. Think the good ones are made up. Take your money and go to a reputable dealer. Be warned.!!!!”
“What a terrible way to deal with customers Be very careful when dealing with these crooks. Do not trust any of them. Worst dealership i have dealt with. Please go elsewhere.”
“Very pleased with my new car purchase. Happy with my trade in deal. Received excellent, professional service from Carl and the sales team. Highly recommend. John”
“I would like ti thank Matt from Cars2 Renault in Barnsley. Very pleasant & efficient, excellent customer service.
Went in to enquire about changing my motability car & came out having ordered my new car which we can pick up next week! Marvellous!”
“Be very careful if you if you are thinking of buying a car from Cars2 especially Renault Barnsley. If you have fallen for the sales pitch from Matt, Seth, and Ellie make sure the car is exactly what you ordered before driving it away. The best advice i can give you is not to deal with them and take your money to an honest dealership.”
“one of the worst and fraud customer services if u dont want to waste your time and money than find another car dealer. there 100 of other dealers around. but ignore Cars 2. we paid £1000 deposite on call and travelled from london to wakefield arou d 4 hours drive. but they refused handover the car plus they didnt show us the car with mulitiple excuses like, we need some more documents, car is in workshop for MOT, workshop employees finished their duty hours. we canot take the car out of workshop, refused to show us the car even we travelled 4 hours and refused to refund £1000 deposit. at the end they deliver our car in london. but car has chips and dents on front bumper. driverside handle and touch button was broken and badly repaired with glue. gearbox looks like repaired. because gearbox opening button is damaged aswell. one key was missing. . and they was hiding every single thing i explain here. at the end we find cars MOT was rejected on the day of collection because of some serious issue. thats why they didnt show us the car. and finally what we found that car was in use from last 1 years under the Cars 2 wakefied for dealer/employee or courtesy car. STAY AWAY FROM THSES SCAMMERS.”
“Was more than happy how Ben dealt with us, nothing was too much trouble, the price for my car was negotiable and we managed to come to a good deal, would highly recommend and definitely ask for Ben.”
“Do not I repeat co not buy anything from these cowboys. My story is too long to put into words. This is the worst dealership I have ever had the misfortune to deal with.do not give them any business you will most likely regret it .Be warned.!!!!!! Barnsley Renault.”
“After sales care a complete joke. No gives a toss. Just fob you off with one excuse after another as to why the can't repair your car. Don't go near this place”
“By far the worst dealership group I've ever dealt with.We purchased a Renault Austral last month for my wife which turned out to be an ordeal.And still not fully sortedJust tried to purchase a car from Nissan for myself which turned out to be a calamity so walked away.And previously tried the Hyundai branch who blatantly wouldn't tell me a price on a car other than they would beat Cars2 Renault.All Wakefield branches”
“Paid £2k deposit just before Xmas, shook the managers hand and waited for my new car. They called me in the new year to say I couldn’t go with their preferred credit lenders and the deal would now be £70 per month more!! Ridiculous! I’m now waiting- 8 days and counting for them to return my £2k. DO NOT USE THIS GARAGE!!!”
“Just bought a new Renault Clio rang about one this morning went through to Barnsley to test drive the car was waiting for us. Ben was very polite and approachable and we got a good deal very happy thanks Ben”
“I have been let down by this company with around 12 things wrong with the truck or service I get and now have to go through a long process of returning my money!!! They do not reply to emails!!!!!!!! 🤬..B cautious on what...check that the nissan warranty is valid before the purchase”
