CarShop Reviews

Name: CarShop
Rating: 1.78

1.8 Rating 419 Reviews

18 %

of reviewers recommend CarShop

Company Reviews

Questions

Metrics

1.8

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how CarShop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CarShop 1 star review on 18th December 2023

Kerrie Ball

Anonymous

CarShop 1 star review on 14th February 2022

Anonymous

CarShop 1 star review on 2nd November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor experience. Was given a poor part exchange price of £700 for my car by one employee then an hour later the price was reduced to £270! What a waste of time and energy. Needless to say I walked away.”

Helpful Report

Posted 4 years ago

“FOR POTENTIAL BUYERS.. im ex employee of carshop... prep centre Leighton buzzard.. firstly all managers are milking the company hopefully sytner do an internal investigation... if you want to buy a decent car look else where .. or I recommend a brand new one on lease as the deals are always great - but take before & after shots of vehicle. Cars sold in carshop forecourts arrive at the prep centre -there they carry out all repairs from mot to paint work - all work is rushed & parts used are pattern parts meaning non-genuine... besides that it’s not just carshop it’s most dealers .. it’s profit before safety- there was good staff there all terminated or left or in fairly dismissed.....”

Helpful Report

Posted 4 years ago

“pushy over priced cars in poor condition hard finance sell all round very bad AVOID”

Helpful Report

Posted 4 years ago

“'Reserve This Car' rip off We reserved a Range Rover Evoque, which was not in saleroom condition, including amongst other issues, a very bodged paint job on the front bumper. The salesman, Sam, assured me we would receive our reserve deposit back within a few days. I have called Carshop on two occasions and have been totally fobbed off with really poor excuses. I would like my £99 back now, as I really don't want to waste any more of my time chasing you up, so regarding the reservation of GU66 TYY in the name of Anderson please deal with this before I resort to escalating it.”

Helpful Report

Posted 4 years ago

“Chris beech looked after me very well answered every question I asked about the car and made a cracking pot of tea 👍”

Helpful Report

Posted 4 years ago

“Ben at CarShop in Sheffield was brilliant in dealing with my new car. Great customer service and made me feel at ease with buying it! Grey guy and would recommend going to the Sheffield CarShop.”

Helpful Report

Posted 4 years ago

“Kev is a wonderful salesman, he doesn’t make you feel pressured at all and supports your decisions. Swindon”

Helpful Report

Posted 4 years ago

“Went to view a few cars on Saturday just gone. Really stupid question on walking into the place at Filton, Bristol. "What brings you here today? to which my response was to buy a caravan.... Very friendly staff and service on first impression but then realised that the salesperson was not that interested in what was being looked at very little knowledge of what was being sold. I had also done an online valuation in principle for a PX value on my current vehicle but when they did it in person they knocked £500 off to refurbish the alloy wheels. Now I wasn't really expecting the value to be the same as that stated in the online valuation but the best part of a third off was a bit of a surprise especially as the vehicle doesn't have alloy wheels - it has plastic hub caps!!!!”

Helpful Report

Posted 4 years ago

“seen a car online, i knew exactly what i wanted so i booked an appointment for the following day, Aldi was great and talked us through everything, i decided to go ahead and part ex my audi a1, although there was nothing wrong with it i fancied a change. signed all the paperwork and drove the car away that day. they couldn’t give me the SD card or any paper work for the car as it was all in another branch, the lady said that they would recieve it in a few days from the other branch then send it to me which was fine, 2 weeks later and i am still waiting. as i was driving home, i live a 45 min drive away from cardiff, a notice come on the dash that i had to change the battery in my key fob, i rang car shop and they said we could either take it back and they would change it or take it to halfords and it only costs about £2, so we chose to take it to halfords and turns out it’s a lot more than £2. anyway, a few after i have the car i notice the seats in the back were soaking wet, i checked the window and it was shut tight, there was no water on the roof of the car and everywhere was dry so i found it very strange where this water was coming from, there is also a piece of metal hanging off from the underneath of the car, i phoned car shop and they told me if it wasn’t dry in a few days ring back up and they will book me in straight away for a saturday appointment (because i work weekdays) and they will sort it and give me a courtousy car while it was being fixed. a few days later it was just getting wetter, i phoned them and explained and they told me they could not book it in for a saturday, it would have to be on a weekday and they couldn’t give me a courtousy car, demanded to speak to a manager and i am still waiting for a call back. very poor service from the customer service team and the after care is awful! i wish i had read the review before going here, it’s a shame really and puts you off going anywhere to buy a new car”

Helpful Report

Posted 4 years ago

“The car shop well buying a car and them selling it to you they are really good at that but that's about it. If you choose to buy a car from carshop I would get a independent inspection of the car before the 14 day return policy it could save you a lot of money. Only had car 6 months and gonna cost £920 to get it through mot well that's the quote the car shop gave us”

Helpful Report

Posted 4 years ago

“easy to buy car. There is a bit of miscommunication. bad experience in after sales service. Friendly staff.”

Helpful Report

Posted 4 years ago

“Went to view and possibly collect car..... Totally filthy mud all over back seats and full of mud in foot wells of car. Utter disgrace.”

Helpful Report

Posted 4 years ago

“Steve was very helpful and gave the best possible service”

Helpful Report

Posted 4 years ago

“What a shame. They dont care about the customer at all. Its all about shifting the units. No after sales care. They tell you anything to get the vehicle sold. Cardiff branch were utterly abismal.”

Helpful Report

Posted 4 years ago

“After care is terrible brought a Range Rover and they knocked the R off when informed didn’t believe me, luckily I had pictures before and after the paint spray! No responded to one email and really don’t seem bothered. STAY CLEAR and read the reviews it really isn’t worth it.”

Helpful Report

Posted 4 years ago

“No issues buying the car although they dragged out the whole process for about 2 hours longer than necessary. But had an electrical issue afterwards & suddenly they weren't interested in providing any sort of customer service whatsoever. Rang them at least 10 times, left messages each time. never had a call back!!”

Helpful Report

Posted 4 years ago

“Terrible Service, booked time to view car, travelled 70 miles. Arrived ontime to be told they had just sold it. You would never get this from main dealer. From looking at other reviews on here looked like I dodged a bullet!”

Helpful Report

Posted 4 years ago

“This company is a fraud absolute joke never go anywhere near them I am now taking them to court made my partner lose her job refuse to accept responsibility for anything, the managers I think were trained at Chester zoo they are all monkeys and all you do is quote rubbish from books the Wakefield branch joe and jack are the worst managers I have ever encounter In my life and cannot wait for FCA to deal with you”

Helpful Report

Posted 4 years ago

“Też tu kupiłem auto i jestem bardzo nie zadowolony sprzedali mi uszkodzone auto jest ono w kredycie na 5 lat A już wsądziłem ponad 2500f w naprawę i dalej stoi popsute oni zadnych reklamacji nie przyjmuja poprostu olewaja klienta i zbywaja Unikajcie tej firmy”

Helpful Report

Posted 4 years ago

“Chris was a very helpful young man, I would recommend him to anyone. Very polite and friendly”

Helpful Report

Posted 4 years ago

CarShop is rated 1.8 based on 419 reviews