CARZ Glasgow Reviews

Name: CARZ Glasgow
Address: 500 Hillington Road, Glasgow, Glasgow
Rating: 4.73

4.7 Rating 8,169 Reviews

96 %

of reviewers recommend CARZ Glasgow

Company Reviews

Info

Visit Website

Phone:

0141 3751 444

Email:

sales@petervardy.com

Location:

500 Hillington Road, Glasgow
Glasgow
G52 4XA

CARZ Glasgow 5 star review on 19th August 2021

Anonymous

Anonymous // 01/01/2019

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“Car was dirty inside crisps etc down side of front seats everything else great. Nathan very helpful and very apologetic about car being handed over dirty, he was also very friendly to my daughter who is 7 taking time to show her how to operate mini cars.”

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Posted 6 years ago

“Sean made me feel welcome from the minute I walked in to showroom and gave me different options what was good for me as a first time buyer was ve”

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Posted 6 years ago

“Where do I start! Test drove & purchased used Nissan Note Acenta on 15/06/18. Don’t know what car the salesperson described during the test drive but it sure wasn’t the one i got. Was told car had automated wipers.....oh no it doesn’t. Was told car had refrigerated glove box.....oh no it hasn’t. Minor, irritating little things but don’t understand why he would exaggerate a car spec - either that or he didn’t know the car’s spec. Another not so minor issue. Day 1 after collection, parked up the car only to find one of the 2 keys supplied didn’t work - and rather embarrassingly set off the car’s alarm. Straight on to the Carstore and was told to bring the key back for testing. Back to the Carstore who confirmed the key was faulty & a new one would be ordered and I would be called in a few days to bring the car in for the key to be coded. No call. Emailed - twice, still no call. Phoned again 29/06/18 to be told they had no record of it and to bring the car back down. Went down again! Told “Tom, who deals with keys, is off on holiday” but that “he would have to send an email to ‘the key people’ and they would call me to arrange a replacement key and coding”. I was assured if I didn’t get a call from ‘the key people’ i’d get a call from ‘Tom’. 2 weeks later and still no call - from anyone. Have now written a letter of complaint to Peter Vardy head office as have given up on Hillington Carstore sorting this.”

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Posted 6 years ago

“Carstore Glasgow has a wide range and variety of cars that provides plenty of choice when choosing a car. All staff were really welcoming, friendly and helpful. My car was ready for collection on time and was prepared extremely well, it looked fantastic!”

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Posted 6 years ago

“My issues are fourfold: a) After purchasing a car on a Saturday, I received a call on the following Friday telling me I needed to collect the car the very next day in order for Peter Vardy's month-end figures to be met. No one had told me this requirement, and this caused a lot of stress for me as I was moving house on the Saturday. I felt pressured by the sales rep to rearrange my plans and collect the car during my scheduled house move. In hindsight, would the sale have been cancelled if I had been unable to collect the car? Or was this request more about meeting internal sales targets that serving me as the customer? b) when I collected the car on the Saturday, I could see that it still had stains on the seats, and scratches on the exterior. The job checklist on the dashboard clearly showed that the exterior and seats had been marked checked and done, yet visibly weren't. As you can imagine, this lowered my confidence somewhat in the standard of the service I was receiving. c) in the ten days that we've had the car (which we do enjoy and feel it is the right car for us), we've discovered new issues - a loose handbrake, rear window washer that doesn't work, and interior lighting that doesn't come on. This, again, erodes my confidence in the quality of the service and valeting checks that were done before the car was passed over to me. d) despite being aware of the issues via an email from the initial sales rep who I dealt with, and my conversations with the handover team member I worked with on the Saturday, I did not receive any call from an aftersales team member or manager to rectify my concerns or arrange a time to bring the car back for the needed corrective work. I had to phone myself to move this forward, which is really disappointing for me. In summary, the service I received in the showroom on the first Saturday was brilliant - five star. However, further interactions with Peter Vardy from the Friday phone call after, and onwards, have only dented the great first impression I had and eroded my confidence in the customer service and care. I know this isn't the desired ethos of the organisation, which is why it is truly disappointing.”

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Posted 6 years ago

“They were welcoming and friendly staff members that answered all questions.”

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Posted 6 years ago

“No pressure to buy Nice relaxed environment Michael sold us car was great”

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Posted 6 years ago

“Everyone is dealt with were very professional and courteous thank you for all your help 👍👍👍”

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Posted 6 years ago

“very welcoming and friendly service.”

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Posted 6 years ago

“Couldnt believe how easy and smooth the transaction was. Great service would not hesitate to use you guys again.. My sales guy Brian was great very helpful and informative.”

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Posted 6 years ago

“Kelly B was fantasic! (and rest of the staff; no pressure just chatter and smiles). Completely hassle free, car ready 3 days early and pick up took 15 mins. Can't recommend highly enough.”

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Posted 6 years ago

“Excellent service, kept good contact through the week and answered all questions fantastically.”

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Posted 6 years ago

“Honest, responsive, helpful. Easy to deal with.”

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Posted 6 years ago

“Car was brought through from Edinburgh for me to view Brian was very helpful and friendly.the service we received from him as first class”

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Posted 6 years ago

“Completely wrong car delivered to the one that was advertised and purchased, sales rep said he hadn’t had enough time to explain to us and let us walk out to take this car away! Hopefully will get resolved ASAP!”

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Posted 6 years ago

“Everyone where really friendly from our first visit to our last when we collected car.my ice cream was very nice in this hot weather”

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Posted 6 years ago

“Was efficient”

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Posted 6 years ago

“Great selection & great deals Chris looked after us from start to finish & went above & beyond to sort put a couple of issues”

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Posted 6 years ago

“The staff espesicaly Kelly were so friendly and helpful never rushed me even thou I was there after 8pm. She always called me when she said she would. To me her customer service was 2nd to none. When I picked up my car she along with other members of the team made Lynn and I feel part of the PV family ..I will recommend the store to my family and friends. Thanks for the experience Tom”

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Posted 6 years ago

“Sean was very helpful in finding the car I wanted at the price I needed it to be, couldn’t be happier with my first car! Thank you”

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Posted 6 years ago

CARZ Glasgow is rated 4.7 based on 8,169 reviews