Cart Tek Reviews

Name: Cart Tek
Address: 150 SE Logsden Street, Bend, Oregon
Rating: 4.75

4.8 Rating 485 Reviews

94 %

of reviewers recommend Cart Tek

4.8

Based on 485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

tyler@carttek.com

Location:

150 SE Logsden Street,
Bend
Oregon
97702

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed dial control unit has broke 3 times in the 2 years I've owned the cart. Seems like there should be a better option for this part.”

Helpful Report

Posted 1 year ago

Hi Bill, Thank you for your feedback. The caddy that you're referring to is actually 4 years old, not 2 years. Often, the reason that the speed dials fail is when people overturn the speed dial. Make sure that you're not trying to forcefully turn the dial too much.

Posted 1 year ago

“The only thing that was good was the speed in which we received the parts I ordered. Needed to return the first items I ordered and had to e-mail the same request about 5 times to get a shipping label. Stupid!! Kept asking for the same info.”

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Posted 1 year ago

“I love the cart. Had to replace the battery after one year.”

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Posted 1 year ago

Hi Linda, I double-checked, the battery that you're referring to is actually nearly three years old, not one year.

Posted 1 year ago

“My cart is 2 years old and I'm having problems with the battery. I ordered a new battery which with the shipping and custom's fees will cost me $500. Cart Tek said the battery should last longer than 2 years and advised me to detach one of the leads but before I could read the email, they shipped the new one. After detaching the lead the performance was better and I managed to do 18 holes but only for 2 rounds.This morning I got only 1 hole before it stalled.”

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Posted 1 year ago

“I have 3 Cart Tek carts.... It hurts me to give such a low review. The service and sales teams are normally beyond helpful. But my last requests for parts have been, awkward. This is a work in progress. I know they will come through.”

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Posted 1 year ago

“I sent a battery in to be tested to see if I need to purchase a new one and have not heard a thing back from cart tek. This was over a month ago. I tried reaching out via the website and was told someone would help me out in the next 5 minutes. I finally gave up after 20 minutes. I'm just in limbo here. Please let me know if I need to buy a new battery or do i need to check and see if there is something wrong with the actual cart. so far my review would be less than flattering. Kristian Jones 404-993-2709 kristian@excellencewellnesssolutions.com”

Helpful Report

Posted 1 year ago

Hi Kristian, Back on 4/5 we received your battery and were not able to recover the battery. We called the phone number that was on the order, and left a voicemail to get a return call back. Of note, both the email and phone number that was provided in the order are different than the contact information you gave us above. Please give our service department a call at 541-633-4308. We're open Monday-Friday, 9:00 to 5:00 PST.

Posted 1 year ago

“Purchased a cart used. Have spent as much as a new cart replacing the parts.”

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Posted 2 years ago

Thank you so much for sharing your experience Stephen! We really appreciate you taking the time to give us your feedback. We apologize for the fact that you Purchased a cart used and then had to purchase expensive replacement parts.

Posted 2 years ago

Cart Tek is rated 4.8 based on 485 reviews