“Bought the iPhone 15 Pro case. The button on the right side of the phone didn't work with the case. I filmed a video showing how it didn't work and that I'd fiddled with the button to try to get it to work several times on 9/22. Customer service responded and asked me to take the button out. I responded that day and said I had and it didn't work. The customer service rep then told me my case was on hold. I replied on 9/25 asking to just return the product (but was receiving a IP Error with Cloudflare that wouldn't let me). The customer service rep told me to wait because my order was on hold. I heard back on 9/26 saying that they'd be send me a new button. At this point, I was so fed up and had ordered a new case in the meantime, that I just wanted to be done with it and went ahead and returned. I'm out the $7 I paid for shipping and will not be ordering from Case Mate again.”
“Fast shipping! It arrived before my new iPhone 15. and it's also so beautiful. Prettier in person than in the photo. I can't wait to use it! Thank you Casemate💕.”
