“I ordered online and Cass Bros contacted me to let me know it needed shipping from another state, so delivery would be later than initially thought. They were clear with their information and my items arrived quickly, despite the delay. Thankyou!
PS: the few staff members I spoke to, in store, during the decision process were very helpful and knowledgeable of the products. Great job!”
“* Prompt processing at CASS end, dispatched promply,,
* product very good quality,
* unfortunately CASS use what could be the worst courier service,, reviews 1.3 stars out of 5000 reviews,, while the package was delivered, they never advise if its on van for delivery, website for this courier company not updated on delivery, cannot contact only via chat, and useless information supplied
* If I deal with CASS again, it wont be via this courier company”
“Great communication and service from Brad who kept me informed via email about the status of my order - I appreciated his help, as I’d had trouble sourcing the product in Victoria.”
“To begin with, I was invited to provide a review of Cass Brothers via email:
Dear Lisa,
You have recently made a purchase from Cass Brothers.
Please help us improve our customer satisfaction by writing a quick review.
Sadly, they go it wrong, as my name is Bob. Anyway, I had to chase up Cass Brothers to see where my online order was up to (prepaid) - After I chased it up, I discovered it was not in stock and needed to be ordered from the supplier. That's OK, it would have been nice to have had this communicated to me (finally 5 days later).
And finally the delivery, Allied Express. Well, I had 5 different delivery dates provided. It finally arrived!! BTW, this is the 3rd delivery issue I've had with Allied. Sadly the vendor (in this case Cass Brothers) chooses the delivery company.
Bob”
“Great company to deal with, item arrived overnight to Brisbane, excellent service
Will definitely us these guys again, and do highly recommend them
Thanks mark”
