“After placing an internet order, I received a call from Cass Bros to advise the items would not be available for delivery that week as the stock had to come from another warehouse. They wanted to make sure I was OK with the longer delivery timeframe and that I was not waiting on the items urgently. Thank you for making a simple phone call to prevent any angst! I was in no rush and the goods arrived when they told me they would. Very happy with their service. They also returned a call on a busy Saturday with a query I had about one of the items. Well done, thank you!”
“I've ordered from Cass Brothers before. Easy to find what you want on their website, put the order in, and pick up from Petersham where there is plenty of parking right outside the warehouse.”
“Always well looked after at Cass Bros - polite, efficient, cost-effective and extremely knowledgeable which is not the case when I have used random discounted bathroom suppliers which frequently ended up costing more and having to return items. Have done three major renos/extensions using Cass Bros for bathroom and laundry and found they went out of their way to help.”
“Customer service was knowledgeable and helpful. Delivery service was amazing prompt and came a day before it was due.The best business l have dealt with this year for customer service and delivery.Would highly recommend .”
“How refreshing - The service was 1st class and the Courier used to deliver the item was very fast. I ordered online on Thursday at 1.15 pm and it was delivered Saturday at 3.00 pm. I was kept informed of the progress constantly.
The item was competitively priced and the standard delivery charge was so low, yet the service from both was so good.
I highly recommend Cass Brothers.
Richard”
“Super fast delivery and a bargain price for the Zip filter I needed! Was worried about post delays but not an issue. Will definitely be back again for all my Zip needs”
“From the time I ordered my item I had been kept up to date with availability and delivery of my order. Great service once again, I will continue to use CASS Brothers and recommend them to family and friends.”
“Purchased online several bathroom fittings from the Bathroom Butler range. All items were in stock, were promptly delivered and in excellent condition. A component of a Bespoke floor waste was missing from my delivered order but Cass Brothers rectified this very promptly. Entire online ordering process was easy. I would buy online from Cass Brothers again. M. Johnson.”
