“You only sent one postal reminder - no follow-up.
I spent 20 minutes, on 2 separate calls, listening to your moronic music while nobody answered the phone. Eventually I found a different number on the website and got answered within a minute, very satisfactorily, by someone called Ben (I think).
I then tried to find out how to register my house insurance for online action, specifically in the hope of linking it to my car insurance which I had previously registered. This involved talking to 3 different people, and I'm still not sure if I got the right advice.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Renewal docs. had a couple of mistakes ie wrong Birthday and wrong start date. A quick phone call remedied the situation but the mistake could have caused serious problems for me if I had not spotted them and I had had to make a claim. Otherwise all OK. Steve Stockwell.”
“Castle Cover came out as the best price after using a compare site. Very easy to set up online and found the staff helpful after speaking to them with regards to the policy.”
“always found you very good, (house contence ins.) But i have to say that i was waiting on the phone for 31 minutes last week, then gave up. 20 mins. later i got connected within 2 mins. i told the girl on the phone and by her voice i dont think she believed me.”
“Telephone operator discussing my requirements was very helpful and very polite and could answer my questions in a professional way
I was very pleased with the experience all round”
“Kind and considerate member of staff which made renewing our policy such an easy experience which is very important when you are an older member of the public. Thank you so much”
“The people at Castle Cover are always pleasant and usually accommodating in terms of reducing premia! I like that! They are also not overly pushy in trying to sell you something else! I like that too.”
“Having two letters confirming acceptance with policy details is a little confusing . The receiver tends to spend time seeking any differences. As far as I can tell, there were none. One such letter is sufficient.”
“I have always found Castle Cover very helpful and their premiums have always been comparable to and often cheaper than other Insurers. I have been insured with Castle Cover since 2008,”
