“Ordered a Christmas present for my nieces only to be told a month later that it's not in stock and won't be available for delivery until mid-January. Then took 2 weeks to process the refund when I asked to cancel the order and missed the Christmas delivery when I ordered another item elsewhere.”
“Ordered some groceries and when it arrived everything was just chucked into one big box, no padding/ bubble wrap meaning multiple boxes were broken. Laundry powder box split and powder went everywhere.. Musli bars box broken and went everywhere.. Very disappointing!!”
“would like to give no stars - what a joke......
Ordered a Christmas tree on 2nd Dec with 2day delivery. Item was "in stock" and stated in the description not to worry about delivery dates as these items were reserved for catch.com.au purchasers and would be delivered within 2day...
Low and behold - 14days later i receive email saying sorry order refunded as no longer available = ruined Christmas for family and two little girls who don't have a Christmas tree and questioning will they get presents.....”
“Placed a order for clothing..waited a month..contacted Catch..no response,emailed again..response was ,we will look into it,then got told sorry it’s lost in the post we can refund you.
Emailed again,no response,resent it,response was we refunded you..this is so disappointing ..first and last time I’ll deal with Catch,such a bad experience which I’ve never experienced from any other company.”
“Terrible Returns service, Free delivery of a Spa, the spa seams to be faulty, Catch wants me to return the spa to them at my cost.! FFS. $140 freight.! These people are terrible to get hold of. Product review is not permitting reviews unless you sort things out with them first. Joke. do not buy from them.”
“Never got item tracked it from with in there app my item is at some random council in Sydney. Tried to contact catch they never reply so don’t waste your time or money”
“Very bad service
Only part of the bed delivered and unable to cancel the order as what advertised
Unable to get effective customer service response
I have to sleep on floor while waiting for their super slow response
Also they delivered other customers order to me…”
“My poor mother order the grandkids Christmas presents from you guys. Everything is ruined it was all damaged and wet the lava lamps were smashed. My mother is on a pension and is very upset because of the money she spent and the results. To not shop with this company unless you want damaged goods that you can't even use.”
“I placed an order and went to collect from kmart and it didn’t recognise my barcode
Tried to contact Catch and got a message thank you for asking for a copy of your invoice !!! Not what I sent
Sent another two emails no response
Tried to call no response
It was a gift too
Not impressed at all”
“Didn't have my product in stock even though they claimed to have after 2 weeks still hasn't left their warehouse. Would have been better off buying on ebay. Will never deal with this dodgy company again”
“Be vary careful using this site.
I used the free delivery option when browsing for items I wanted to purchase.
I clicked on the items [from one of there suppliers ] which also had ‘free delivery’ in its advert.
On checking out I was charged delivery fees.
Being naive and thinking this was simply a computer glitch I proceeded to order the items.
I contacted catch before purchase to alert them to the issue and subsequent to my purchase.
Lovely coutious response But basically it’s not there issue.
It’s there third party supplier.
Totally in breach of consumer law so I’ll be pursuing them.
Clear arrogant deceptive and misleading advertising with a ‘we care ‘ but quite frankly they don’t.”
“Purchased a Fitbit Charge 5 in late September.
Never arrived. Catch blamed me!
Aus post advised that my purchase was never scanned by Catch.
My fault? Really?
Requested Catch fix their error, alas
no response.
Never again.
Shame on you Catch”
“A FRAUD COMPANY !!!!
I purchased a TV cabinet. In the Ad. they said simple assembly required. But whe it came, came with 31 pieces ofwoods and198 screws, bolts and nuts and some other assemly (I do not know what). Not a clear assembly instruction. Missing screws as I could not complete the installtion. I ask Catch to take back the item and refund. But they send the following terms:
1. Box not opened.
2. Catch will not refund the deliver fee.
3. I have to pay and arrnage to send the item back to the supplier with my own cost.
Basically I paid $270.00. Item $199.00 and delivery $70.00. If I return this, I have to pay $100.00 and recive $99.00. That is also not sure as we already opened the box.
Absolutly terrible customer service ever with no accountablity. Now nearly one month I am fighing with this supplier. You can't call this supplier. No telephone number available to speake.
Worst customer exprience 0/10.
Order number #C46673855-A
Still I am fighting for full refund and it is almost impossible with this supplier. Why should we pay for the incomplete product deliver charge and return charge?
Now I am writing this matter to Fair Trading and Australian Competition and consumer commission (ACCC) for them to step in for full refund.”
“Scam scam scam scam scam scam scam scam scam scam scam artists
Beware beware beware purchase
At own risk !!!!!!!!!!!!!!!!!don't believe me then go for it”
