Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.48

2.5 Rating 108 Reviews

33 %

of reviewers recommend Cato Fashions

Company Reviews

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2.5

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

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“Cato Thomasville Nc gas the nicest people working there !! I love going in to my home town store , I get personal style advice. I always feel like a million bucks when I wear my new look. You would think you were in a high price boutique , by the way you are treated. I love it”

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Posted 7 months ago

“You don’t carry any extra small or small in your stores. Only tons of large and extra large. Believe me, there are some smaller sized women in today’s world. So frustrated. And you have made all the clothes so big!! I think you are trying to get the stores to fail. Someone needs to look into what they are putting in the stores. The store I go to is always filled with only the larger sizes. The nice sales people say they hardly ever get the small sizes. Such a shame.”

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Posted 7 months ago

“I would complain about the Madison heights location but it probably won’t do me any good since the two employees are related to the manager ! ( her sister in law and her step daughter )”

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Posted 8 months ago

“I love the clothes at Cato‘s. The prices are great, and This spring all the colors together in one spot that match all the accessories is wonderful. The sales people are friendly and are very helpful. Don’t know what we do without a Cato. Scott depot, wv”

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Posted 8 months ago

“I live in Hawaii and placed an order 27 days ago and have not received it. I’ve paid the extra shipping only to find out they only ship using Standard which can take up to 60 days which no where it states in their website according speaking to their Customer service representative. In their website it states other wise. This is ridiculous. I will never buy anything from them again. Listen to your customers and pay using priority mail.. don’t cheat us to save a buck.”

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Posted 8 months ago

“I shopped online because the customer service at my local Cato is horrible. Guess what? So is the online service. Ordered a pair of shoes on 2/8. I never received them. I emailed the company several times and it was always "please allow so many days and there was a holiday too" blah, blah, blah. Everything I ordered afterwards from other companies was delivered. I finally had enough on 2/23 and demanded a refund. Either they lost it or someone in receiving/shipping stole them because they never made it to UPS. I've been in customer service for 30 years and if you value your customers you will do anything to keep and make your customers happy. They only apologized after I confronted them. They have lost a wonderful customer because I always get compliments when I wear their merchandise. I will never give them my business or money again. 😠”

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Posted 8 months ago

“Salesperson Sharon is the Best. She is always very helpful and patient and know what size works best. She is Wonderful also happy to assist with questions locating clothes etc. I just love her”

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Posted 9 months ago

“I want to commend the store mgr., Lisa, at store #939 in Ft.Smith, Ark. on Rogers Ave. I am from a nearby small town and I bought a pair of jeans that I fell in love with, but they were too small. So I took them to the location in my town to exchange them for a bigger pair, I had lost the receipt and any identifying paperwork with the order # and the location in my small town, after an employee was extremely rude to me was unable to assist me. Lisa was able to get a pair of the same jeans from the Junior dept. and use that order # and was able to order me the correct size. I appreciate her, I spend a lot of money in Cato stores, I do want to say I love the store mgr and most of the employees at the location in my small town and they are exceptionally nice but It was Lisa at store #939 in FT. Smith. Ark on Rogers Ave. that was able to help me and I appreciate her and want to thank her”

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Posted 9 months ago

“The Cato Fashions stores in Montgomery Alabama on Ann St. and Atlanta Hwy managers and employees have bad attitudes and jealousy towards light skinned black women who shop regularly in their stores. The employees and managers are lazy, do not want to check you out at the register, and do not show respectful attitudes, and do not want to honor valid refunds. I have spent hundreds to thousands of dollars at their stores. I will no longer shop at any Cato Fashions stores in Montgomery Alabama on Ann Street and Atlanta Hwy. They need to change their hateful and disrespectful attitudes toward valuable customers.”

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Posted 9 months ago

“I witnessed the manager in Martinsville Va around 2019 seemingly going out of her way of her way to deter a lady from applying for a job when there was a Now Hiring sign on the door. The clerk who wears a face shield is ear splittingly loud, laughs like a pack of wild hyenas.Is hell bent on not giving you the option of cash back if you pay with a debit card. Manager in Reidsville NC is deceptiveJan 2024”

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Posted 10 months ago

“Cato is no longer my go to clothing store, I am hard pressed to find 18pw. Or any size jeans for that matter which don’t have frayed hems or holes, not all of us want jeans that look like they were washed on the beach as trash. The blouse selection is lacking in color, classic keveryday styles that could even pass for as business casual, and flattering . Now where do I go. So disappointing I went to all 6 stores in San Antonio, I did not make into ppl ku This why I turn to Amazon to”

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Posted 10 months ago

“Very Rude Manager at the Chesterfield location I will not be shopping at this location anymore”

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Posted 11 months ago

“The manager of the store was Very Rude Complaining she is short of help etc All she needs to do is Take my money and she can pick up clothes in the dressing room I have contacted the corporate office I Don't appreciate her Attitude Chesterfield Michigan location”

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Posted 11 months ago

“I love cato clothing for price fashion and quality. It is disappointing however when employees seek to profile treatment of customers as they do in Cottonwood Az”

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Posted 1 year ago

“I have a strong affinity for Cato. Whenever I wear clothing from this brand, I receive compliments. The prices are reasonable, and the fashion is exceptional. Among all the Cato stores, the Pearland location is my favorite. The store boasts an impressive lineup of women's clothing. The staff greets customers with a smile, provides assistance, and engages in friendly conversation. They offer their professional opinions when asked about the suitability of a particular item. I visit this store at least once a week to purchase fashionable clothing. The team of ladies, including Candace, Paula, Regina, and Nikita, are highly skilled and work well together. The store is always clean and tidy. On one occasion, I called the store just before closing time to inquire about an item I had seen online. Despite the late hour, the staff kindly waited for me to arrive. I am delighted with the service I receive at the Pearland Cato store and will continue to shop there in the future.”

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Posted 1 year ago

“I've been a customer a satisfied one,for 10 years already,what I find at aCatos,I won't find it in any other store. I love the styles ,from jewelry to shoes 🌟🌟🌟🌟”

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Posted 1 year ago

“I love Cato and have shopped there for many years. I have to ask Cato did you hire new buyers for the plus sizes? Lately, your tops have been butt ugly. Plus women like to look good, not frumpy. Please find some cute tops.”

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Posted 1 year ago

“horrible return policy and clothes are cheaply made”

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Posted 1 year ago

“Order a pair of pants that were to big.retuned the the very next day. Still had price tags on them and online reciept. They wanted to see if they were on sale so they could give me back just part of my money. The way they try to keep your money is disgusting.”

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Posted 1 year ago

“If I could give the Walterboro store a -5 I would for sure. I shopped here all the time multiple days a week spending 200+ on every visit. I stopped going here in the past because if ustomer service. I tried again this evening and now I remembered why all over again. When I walked in the two ladies were so loud I heard there whole "personal" conversation. I grabbed my belongings ,went to the front and asked to try on the items, the Youngs ladies told me no. Once they cleaned the rooms that was it for the night. Please understand I work in retail and I would never stop a sale because of a fitting room being cleaned. I know there are policies in place but my family and I have done alot of buisness with you. That has stopped for good now. These ladies were just being lazy to the fact.”

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Posted 1 year ago

Cato Fashions is rated 2.5 based on 108 reviews