Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.48

2.5 Rating 108 Reviews

33 %

of reviewers recommend Cato Fashions

Company Reviews

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2.5

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

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“It's that the plus size clothes on the web page are old fashioned and not a great selection at all. I use to love shopping at catos but now not at all would be my last option to stop by and look for clothes”

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Posted 1 year ago

“I was starting a new job and needed more business style attire. I never really shopped at Cato, but since they are right down the street from my home I decided to stop in & see what they had. OMG! This store has been a life saver. I pretty much bought my entire wardrobe from here. I shop at the 14th & Los Rios location in Plano, TX 75074. The manager there Candy has been so AMAZING to me & very helpful. The other employees have also been super nice & SUPER helpful. If I like something & they don't have it in my size they will order it for me. I absolutely LOVE this store! I am excited about upcoming spring/summer fashions line coming out. ~Tammie”

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Posted 1 year ago

“WE always shop at CATO,,,,AND WE LOVE SHANNA,she is always friendly AND HELPFUL..”

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Posted 1 year ago

“I also work for this company, I have for almost 4 years. My complaint with the company is how greedy they are . As an employee , I , along with everyone else who works for them , make them thousands and thousands of dollars each month . I make 12.50 an hour as an ASM . My son makes 15 an hour bagging at Kroger. Anyone see the problem with this besides me ? Also , On the rare occasion we make bonus , I receive 100 dollars . After 28 per cent taxes are taken out , I get a lousy 72 dollars. What an insult ! I come to work every day. I give 100 per cent every day. I give them everything I've got to make my store the best that it can be. I know it's the same with many more Assistant Managers within the company. The clothing they are sending to the stores are worse quality that they've ever been and cost more every few weeks. How can we even afford to buy their clothes now that they are so high? Especially when they REFUSE to pay us and they can become rich. The new name I have given them is Greedy B's. You can figure that one out on your own. I recently separated from my husband. Trying to make it on 12.50 an hour is quite the challenge. One that is not working very well for me OR my son. I have never HAD to work until now. I have very few choices as to where I can work as I was a stay at home mom and have few skills that can bring in more money. CATO , PLEASE PAY US WHAT WE ARE WORTH . Remember , it's the "Little people " , the way you make us feel , that make you rich while you leave us poor.”

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Posted 1 year ago

“I happen to work for Cato . I have been with them for 8 1/2 years . I get on this site and see all of the negative reviews of this company and I understand why I see some of these reviews. On the other hand , there are times when customers come in with a really bad attitude. We welcome every customer that walks into our store. Half the time , the customers are on their phones and don't give us the time of day. The other half of the time , they come into the stores with their own rotten attitudes but consider the employees at fault when we fail to treat them like royalty . I'm way to old and way to tired to play games with grown women. If you don't want to be treated rudely , don't be rude to the people who ARE trying to help you. Get over yourselves , grow up and treat US the way you expect to be treated.”

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Posted 1 year ago

“Bring the fragrances back! Tattooed please and Thank You!! 😊”

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Posted 1 year ago

“By reading the reviews of other customers, it has become painfully clear that Catos management does not care about customer service. I’m in Sioux Falls, SD. The “store manager” is very rude and uncaring. They used to care when someone entered the store. But now they just ignore you. When you bought something, the sales person used to walk around the counter, smile and hand you your purchase. Now they barely look up. It has changed so much. , you never know if you should drive all the way to the store since it’s hit and miss that someone will actually be working there. I don’t know who does your interviewing for a job positions but it needs serious improvement stop worrying about employee theft (I heard it 1st hand) and start worrying about getting customers what they want and what they need.”

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Posted 2 years ago

“I've been shopping Cato's for nearly 25 years. 90% of my closet is Catos. Yesterday the I shopped the Cato's at 4407 Ambassador Caffery, Lafayette, La. The lady working was one of the absolute rudest employees I've ever come across in my history of shopping with them! I simply wanted her to check to see if any of the items I had on layaway had been discounted. Her very rude response was, "None of this has been discounted!!!!" She could have simply said, "Let me check for you". In the past when you had items you were holding the clerk would ask, "Do you need me to start a dressing room for you". So polite. This lady obviously doesn't begin to know what customer service looks like. Some of the posters were not falling off the wall, etc. Just an overall bad experience. One bad apple spoils the whole bunch because it will be awhile before I enter a Cato's. I made to feel like a bother instead of a loyal customer!”

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Posted 2 years ago

“I wish you could go with a different patterns I'm all your clothes . New prints... the clothes are dull colors and everything plaid looks like second hand me downs. I bought my clothes when Cato came to Ft. Smith, AR But some thing has diffently changed. Please help us look good in our clothes by changing the companies fashion. Ty”

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Posted 2 years ago

“I love Cato clothing, prices, and delivery. However, if you go into some stores the customer service is really bad so, I order online. A store in Mtn Home Arkansas didn't wait on anyone that came into the store this week when I went in. The workers stood by the registers and didn't even approach anyone to help them.”

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Posted 2 years ago

“Love cato”

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Posted 2 years ago

“Great customer service ! Good selection. Lay a way available as well as one day holds. If they don't have it in your size or color they can also order it online for you and have it shipped to the store for free. Returns and exchanges welcome. Gift cards available?”

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Posted 2 years ago

“You don't EVER want to shop online with Cato. It can take up to 30 days for a refund AFTER the warehouse decides to confirm that they received your return. PLUS shipping charges will be deducted from your refund. I have yet to have a good customer service experience (called 3 times about my return). The Customer Service reps apparently feel that your call is irrelevant and they could not care less about the status of your purchase or your return (yet your purchase keeps them employed). There were 2 parts of the return label. I used one part to put on the outside of the package, and kept the second/bottom part for my records, as instructed. However, the part that I kept did not have all of the information that was needed when I called about the status of my refund. It did not have the tracking number. So customer service reps had no idea whether the distribution center had received my return; though I used THEIR return label. Based on my several calls, it seems that the customer service department can not see any information from the distribution center regarding returned items, so they have no idea of what to say to you about the status of your return and your refund so they become unconcerned and rude to get you off the phone. Cato's antiquated internal IT systems (customer service vs. distribution center) are not my concern, and as a customer I should not have to suffer because of it. Again, you don't EVER want to shop online with Cato.”

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Posted 2 years ago

“I ordered a pair of their pants online -- they arrived stained and damaged. When I reached out to customer service about a shipping label return, they said I had to pay for the return shipping. Daisha (customer service person) denied being able to see (obvious) damage in the photos I sent and refused to help in any way. Daisha's rudeness and lack of skills resulted in Cato losing a customer over a $6.95 shipping label.”

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Posted 2 years ago

“Everytime I visit, I see a cute top up on display, but it's always the only one they have of it and it's XS... EVERY SINGLE TIME. OVER IT”

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Posted 2 years ago

“I visit Cato all the time in Springfield Mo off Kansas Expressway. I spend 100$ of dollars in there monthly. I will no longer be shopping at Cato at this location. I went in to shop on Sat 4/23/2022 about 230pm and the lady working was not friendly at all! She was mid 20s short shoulder length jet black hair .When I approached the counter to check out she never smiled or spoke to me and once she got my items tallied up i added a necklace choker to my items for one of my kids, she huffed and I heard her puff and she jerked the necklace aside when i handed it to her to ring it up. When she finished checking me out she still never smiled I told her god bless you and have a nice day! Still no smile or any response. This will be my last experience of bad customer service at this store. I'm in customer service myself and the actions I received from this employee were unprofessional and unethical. Thanks Unhappy Cato Shopper”

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Posted 2 years ago

“I love this store and especially the staff in Bushnell, Florida. Great colors, selection, really unique stuff.”

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Posted 2 years ago

“Disrespectful management 4.1.22 Stacy Romero acting manager at 5700 University Place Boulevard, Charlotte NC. Customer asked if they had an item in the plus side, Stacy replied “I don’t know this is not my store”. When the customer was checking out she said to Stacy, I shop here all the time it would have been nice if you could have looked to see if the item was available, but you made know effort to help me. She was not rude merely expressing that she would like to have had assistance. Stacy, called the other worker and walked away from the register, as the customer was telling her what happened Stacy comments from across the store loudly and rudely. After the customer said to Stacy that she has never had this experience in Cato and shops this store very regularly Stacy said, we’re all tired what do we expect her to do and just continued very disrespectfully. After listening and waiting over five minutes I asked the cashier who is managing the store, on to find out Stacy was acting manager. Then Stacy said, I call my manager for you. I told her, her actions were very inappropriate and disrespectful. Then Stacy begins walking back and forth talking rudely. The other worker never attempted to interject or ask Stacy to not comment. I was totally offended by her actions and comments of disrespect.”

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Posted 2 years ago

“Cato’s is not what it use to be. Their quality of clothing as gone down 90% I purchased a blouse, wore it twice I started to see the front of it getting fuzzy so I washed it in cold water and that really messed the blouse up, the sleeves threading came loose, thread was everywhere. Another blouse I purchased did the same thing I went to the store told them about it and the person that was working apologize and refunded my money. What’s happening to Catos? That was my go to store. They charge to much for their clothes if it’s not on Clearance and it’s gets ruin by wearing a couple of times let alone if you wash it. I will be finding another go to store.”

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Posted 2 years ago

“The Cato on Colllege Rd in Wilmington NC has definitely gone down hill. I have shopped there for at least 3 years and the Old manager Dana was the bomb I have spent thousands of dollars in that store and when she left the new staff is awful. They could care less if you are in the store or not. They are dressed so sloppy to say the least. Cato has been my go too for years but after the last few experiences I have had with them in the Wilmington Store on College Road, I will shop elsewhere. I have called the District Manager twice and expressed my concern and she does absolutely nothing. I will never shop at CATO again as long as they have that rude and unfriendly staff at the store on College Road.”

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Posted 2 years ago

Cato Fashions is rated 2.5 based on 108 reviews