Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.48

2.5 Rating 108 Reviews

33 %

of reviewers recommend Cato Fashions

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2.5

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Cato Fashions 1 star review on 19th July 2024

Emma

Cato Fashions 1 star review on 21st June 2024

Ticked Off Former Cato Customer

Cato Fashions 1 star review on 25th October 2021

Laura

Cato Fashions 5 star review on 23rd June 2021

Dorothy Palmer

Anonymous

Anonymous // 01/01/2019

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“I LOVE LOVE LOVE THIS STORE THE CLEVELAND OHIO STORE IS BEAUTIFUL GREAT SELECTION IN REGULAR WOMAN CLOTHING AND PLUS SIZE.”

Helpful Report

Posted 2 years ago

“I placed an order online with Cato in January and was advised to wait 2 weeks for my order. It has been over 30 days and I still don't have my order. Customer Service recommended that I contact the store. The store says it was shipped on January 13th but they don't know what happened to the order. Have we not heard of tracking orders and simple research? I had to go back to Customer Service and tell them to resend or refund. It has been over a week and still no refund. I am done with Cato at this point. Online orders used to arrive in one week. Now with the pandemic it was 2 weeks. In my case, it is never.”

Helpful Report

Posted 2 years ago

“As an employee they do not appreciate us any more than the customers. The pay is barely above minimum wage, they want you to accomplish unimaginable feats of work in one day or less. They are more concerned about us stealing than others. They do not follow their own guidelines. This to name just a few. Agree, the clothes are not of good quality. Made in Bangladesh.”

Helpful Report

Posted 2 years ago

“Placed an order on line, when order arrived, it was sized wrong. took it to the store to get a refund, and was told they could not refund it because i paid for it thru paypal. I called corporate and was told to ship it back and I would have to pay the shipping costs. I paid to have it shipped to me. I should not have to pay to return an item was was incorrect to start with. I was told they would pay shipping cost to return it, but they kept double what the shipping cost was out of my refund. after contacting them, the rep was very rude and when asked to speak with a supervisor, got voice mail and no one has returned my call. I do not need Cato nor the hassle that goes with their sorry customer service. No more shopping from this store.”

Helpful Report

Posted 2 years ago

“The Cato on Laurens Road, Greenville, SC has the worst customer service and the worst manners. They obviously do not realize that if there are no customers then they would not have a job. I will never shop Cato again. There are too many other retail stores that will be happy to accept my business. There is absolutely no reason to verbally mistreat customers.”

Helpful Report

Posted 3 years ago

“I TOOK A BLOUSE/SHIRT BACK 3 DAYS AGO0 AND THEY HAVE YET TO PUT MY MONEY ON MY VISA!! I AM FURIOUS AT STORE DISTRICT MANAGER ASHLEY AND MANAGER BERNECIA. THE STORE ASSOCIATE TRIED TO HELP. ASHLEY SAID CALL .MY BANK I DID THERE ID NOTHING SAYING transaction pending and my bank says they STOLE THE $21.39 DUE TO ITD HAVE BEEN IMMEDIATELY PUT ON CARD. I RETURNED TO THE STORE BERNECIA REFUSED RO GV ME ASHLEY (DUS. MANAGER) HER NAME. ASHLEY CALLS AND SAY S SHE CANT DO ANY THING . THIS PLACE IS RIDICULOUS. I WORKED RETAIL MANAGEMENT F0OR YEARS AND IM DISGUSTED . THEY SHOULD REPRIMAND BOTH DISTRICT AND STORE MANAGER AASAP!!@ 2MORO I GO OVER ASHLEY'S HEAD TO HER BOSS.”

Helpful Report

Posted 3 years ago

“I was in Osage Beach down in Missouri bought a pair of shoes. I wore them for maybe three hours they hurt my feet I had to change back into my regular tennis shoes. I got them on clearance. Brought them back to Quincy Illinois to return them because they left blisters on my heels and their policy is you can’t return it so be warned if you wear something and it doesn’t fit right leave the tags on until you’re done with wearing it and then if you don’t like it return it. so I wasted 18 bucks for a pair of shoes I can’t wear and now I need to just throw them away or give them to somebody that will wear them. I will not shop there again.”

Helpful Report

Posted 3 years ago

“We used to love catos in Harrisonville MO. It is now under new management and I think I just made my last trip in. Previously you were greeted when you entered and offered assistance. My mom had to ask for help and then she was told she hadn't seen a certain pair of jeans, she was told they never had then and the woman was snotty. I picked up a shirt to look at and didn't lay it back down right, she huffed and puffed I like I had destroyed the display. We used to go in at least once a week, won't be doing that again. Very sad.”

Helpful Report

Posted 3 years ago

“I recently wrote a review about the Cato Prattville AL store noting how I often encountered the workers treating me like I wanted to steal. As a result, I hadn't been in that store in years. I bragged on the Montgomery, AL Ann Street store that I didn't feel uncomfortable there. At least not until today. I just left there and from the moment I walked in the Staff started searching the racks around me. Again, I felt that uncomfortableness. I am a hardworking IT Professional who wouldn't steal a hot dog. I'm starting to think that the Cata stores train their employees to behave in such away. I shop online and at the stores and even though I still like the clothes I need to leave Cata alone for a while. Probably a long while.”

Helpful Report

Posted 3 years ago

“So glad that Cato’s has friendly workers! I came in the store not knowing what I wanted or what to look for and this nice young lady helped me out! She was so respectful and kind to me. I was there for about an hour and she was so patient. Thank you Aniyah for your outstanding customer service, I will most definitely be coming back!!”

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Posted 3 years ago

“Dallas, Ga Cato- they absolutely rock ! The manager and her staff and always there working hard to keep the store together and presentable. And customer service is KEY. They are all over it. The clothes are so cute and displayed well !”

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Posted 3 years ago

“Andrea Andrea Let me start by saying 90% of my clothes are from Catos. I don’t wear the same outfit everyday ok. That should tell you how much I love Catos clothing. No, Catos not Macy’s, Nordstrom Rack, Dillards, Belks, etc. but it comes very close…. Do you hear me!!!! Every time I step out in a Catos outfit I get positive feedback!!!! When traveling and on vacation I have too find a Catos and now my husband looks for me ok. Sometimes I run into people who need more customer service experience but that’s everywhere. It’s true one bad experience can turn people away and it’s sad because good business went out the door. I feel, it’s time, too bring Catos on TV commercials!! It’s a wonderful store 💯”

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Posted 3 years ago

“I went into the Catos in Hinesville, Ga on Saturday July3, 2021. The manager and her staff were extremely friendly and helpful. And I would have to say it was one of the best looking Catos stores I have been in. They are doing a great job. So go to the Hinesville Ga store. You will not regret it. Thank you for your friendly service ladies. Karen Jackson”

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Posted 3 years ago

“Yes Cato’s always put me up high cause they always have just what I want and really too much but cato’s is my favorite place to shop I love their clothes so very pretty and nice”

Helpful Report

Posted 3 years ago

“The customer service was really bad in the store and online. My purchase was lost in the mail for weeks. I had to call numerous times to track down my order and they barely apologized for their mistake or the delay. They offered me only a $10.00 gift card.”

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Posted 3 years ago

“I still day the Catos in Grenada MS is one of the best Catos. The store displays are always looking fashionable, colorful and pretty. The staff is always courteous, friendly and professional. The store manager, Ms. Claudette makes you feel welcome all the time. I have frequent a lot of Catos stores in the south and this is the best one, yet.”

Helpful Report

Posted 3 years ago

“I returned 5 items all in the same box and only received a refund for one item. When I reached out, I was told I had to take it up with UPS. What a joke”

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Posted 3 years ago

“The clothing is not as good as it used to be. Took some things back for trade or money back. The store manager wasn't very nice at all concerned about the amount i paid for 2 items that cost 56.00 but they only put 37.00 on the card.it was wrong .the card i used was mine and not the one on the gift card. Told me that it would go on that card and i couldn't get the receipt back cause of something. I couldn't understand why she was upset then i realized oh i forgot I am Black. No patients with me . i was in clayton .n.c. Sales person #100 I am informing my friends and family not to shop there anymore.I hope that this store doesn't treat anyone else like this and it's not good to not pay people there correct money back. Will also post this on Facebook. Not to shop there. Oh one of your people i asked for help said she didn't work there then i wondered why she was at the cash register???? I am stating a fact.i want be shopping there anymore. Get nicer people and add some color to your store...”

Helpful Report

Posted 3 years ago

“I shop at the Catos located in Slidell, Louisiana. I love the fashions, and most of the kind and helpful staff there. I don't really like shopping but that 1 visit had me hooked! Matter of fact, I have all the ladies in my government office, shopping there. I recently ordered quite a few items online. I had purchased several pairs of boots & other things that I couldn't in the store, in that order. One pair of boots I ordered were identical to I pair I had already. I didn't realize I had done so. After work, I carried the boots to the store to exchange them. I didn't want a refund...just an exchange. The woman that worked there had waited on me once before. I remembered her because she was very talkative. She pulled up my information and confirmed that I did pick up my order 2 days prior. She wasn't very kind. She requested my invoice. I had made it very clear that when I opened my box at home, there wasn't an invoice in the box. I know that I paid $13.99 for the boots. But she was very stern that since I didn't have my invoice, she would only give me $7.99 towards my exchange, and I would have to pay the difference. She wasn't nice about it either. I'd Ike to continue shopping there, and ordering from your online services. But if I do, I don't want to run into this problem again. It was just how she handled the situation, that showed no professionalism or kindness! The boots never left the box they arrived in until I got to the store for the exchange. I didn't deserve that kind of treatment. She made me feel less than or if I had stolen them. Before I shared this experience with my coworkers, I wanted to see if there was anything you could do to correct this situation. #ItsAboutThePrinciple”

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Posted 3 years ago

“The employees at the High Point location is horrible!!!! There are two mangers or one might be a assistant manager. The one with the longer hair is horrific of a human! It’s worth your drive if you can go to the Thomasville location. All employees are professional and very helpful. When I contact corporate they shrugged it off!”

Helpful Report

Posted 3 years ago

Cato Fashions is rated 2.5 based on 108 reviews