“After previously using this company for pc parts, I wanted to use them again to show support during these trying times. However I am so disappointed with my experience.
I purchased the identical type of RAM I have previously purchased from them. DDR4 8GB corsair - vengeance LPX and this was found immediately to be faulty. After running a number of tests, this Brand new RAM was gathering 18000+ faults within 2 seconds within the test.
I then promptly went back to my order on their website to start the exchange/return procedure. However, this was very difficult to find and after waiting on them answering a phone for over 30 minutes while I was constantly NUMBER 2 in the queue, I had had enough.
I then used their live chat feature, which was like going in circles. I was constantly referred to their page that states their policies, which I had already looked through and was fully aware that after only receiving the item yesterday (ordered on the 2nd, shipped out 3rd, received 4th - TODAY 5th) I was well within their specified returns window.
I was then told that the live chat support could not help me and they would refer me to another department, which I am expected to wait and hear from within 48 hours...
According to their policy, I should have received a printable returns label and then I should be able to drop it off at any local DPD collection point. This was not the information I received, nor was this even hinted at. After looking at other reviews I believe that even if I was to send it back, they would tell me nothing is wrong, send it back to me and charge me for the privilege.
I DO NOT support this company and it's awful customer service at all. Avoid them and go elsewhere.”
“I was robbed me over there, for a stupid 100€. Bought a rudder pedals (✈️)on ebay from them some time ago, there was an issue with that, so i've return it - no problem. But after few emails asking about the updates, they've just decided to stop replaying me. And now i have no rudder pedals, and no money. Great🙂
To be fairly honest i didnt press it that much, i've never called them, just send a couple of emails. My life is quite busy and im not gonna cut myseldf for a stupid 100€, but still this is not the way to treat a custumer like that”
“I ordered a new case for my PC, they marked is as "despatched" quite quickly but turns out they didn't even have any in stock when they sold it to me and only did that to keep me as a customer instead of buying from elsewhere.
I spoke to someone on the phone who told me it was "lost" and I received an email an hour later telling me they didn't even have any. Absolutely shambles of a company.
Will never be purchasing from them again.”
“Products are in good prices but service very poor, don't pay extra for delivery...next day delivery is after week, customer service lie all the time : yes we will send you tomorrow... , they sell Products which haven't on stock. Never again.”
“very poor company to deal with, purchased a laptop and had nothing but issues with it, sent back and not refunded me or provided replacement and even discriminated against me for being disabled.
having to take further outside of them as they not sorting
i would avoid this company as they treat there customer very badly”
“I bought some hard drives on the 22nd (in stock at the time and 2 days delivery) I have left Christmas pass because everyone deserves a break but when I asked for updates between Christmas and new year I was told by the customer service that they would "open a ticket" and get back to me - so first of all it means they customer service can't even check the status of an order what kind of customer service is that !?!?1 utterly useless... Anyways I've left a couple of day pass and still no one got back to me with an update, I went on the drives's page and found out that they were out of stock. So I decided to not bother with this company that 1) lie about the stock at the time of order. and 2) don't event bother take the time to update the customer about it, even when they took the initiative to contact them first!
I then called them and asked them a refund on the phone. 2 days later my order was still showing as "ready to dispatch" and I received no refunds. I then decided to use the chat so I can have a copy of the transcript this time - again the customer service are utterly useless as they can't even cancel the order ! They are again opening a ticket (into their ticketing system that no-one even read) it's 2 days later again and still the order has not moved.
Still "ready to dispatch" and still not refunded after I asked them 3 times via phone, chat and email...
I'm a business customer with a previously ok experience with their services, but I will 100% not use them ever again.”
“I've been using CCL for just close to 1 year now and will be switching to OverClockers. I've had multiple issues with PC cases showing up damaged and buttons not working. When I call them to ask for advice it's always the same man that answers and he's not helpful. I've rang a few times before and he commented one time "you like to make a lot of changes to your orders don't you" which I found very rude! I thought CCL was a larger company but it seems they are smaller compared to others like OverClockers”
“They are not trustable I asked for a tracking number 2 days before the delivery date to my house and they couldn't provide one, I still don't have my order”
“Unorganised. Lie about delivery dates, lie about stock, their systems are ancient and unfit for purpose. No phone lines at the moment (9 months after covid started), no web-chat unless you want to queue to speak to bots. Sadly, they need to change or go under.”
“CCL Computers sold me an item that was actually out of stock. I had to then chase up a week later to find this out and did not get any further explanation from the customer service representative.”
“Stock levels seem to be a problem as with any computer part supplier at the moment.
Staff are super helpful and doing their best considering we are in a lockdown and many are working from home while demand is higher than ever!
I cancelled an order last week and the refund went straight back on my card so i'm not sure what all the negative reviews are about.”
“Don't order from them if you need a PC fast, or if you're after specifics.
It's taken three weeks (I appreciate this isn't too long, but it's been 4 working days past the initial delivery date) and six amendments to my order. I dunno if they're understaffed, if they're under pressure because of the pandemic, or if they've got some underperforming management but ordering from them has caused nothing but anxiety.
They list stock that they don't have, so be mindful of alternatives. I need this PC so I can work. The lack of transparency is just depressing.
After reading these reviews I'm wrecked with worry that my life's savings will have just gone down the drain. I was recommended this company by a friend, and as another review says, it seems they have gone downhill.”
“THE WORST. have been trying to return a faulty motherboard for months now, it is being sent back to me every time!!!! they say they cannot detect a fault, I bet they don't even run any tests. Disgusting customer service, they don't care about customer problems.”
“Refurbished " z390 aorus pro,full of dust no cables
Bought gigabyte z390 aorus pro,
They had an offer on website £20 cheaper from original price for as described refurbished unit,description says it will have most of the things to get you going in the box,it has been refurbished by manufacturer.
Ive ordered many things from everywhere at the same time to build my pc .
Ccl computers delivery arrived very last ,in the box I found Very Very well used motherboard without any cables .(SO previous person kep it all)
It has a big clog of dust on the battery and MB components had patches of dust (have pictures will upload on the other review site as no option here )as some one just took his MB out and send it back .
So I believe Ccl computers didn't even bother to open the box with return item they just send it out to the new customer,forget about beeng refurbished by manufacturer,
So now I need to buy my pereferial cables at extra cost ,board is well used and full of dust,as understood from reviews the return process with them is just a headache, so I wll not bother and I will learn my lesson with CCL Computers.
Now this item will cost me more time and money, should of just bought a new one from Better company.
Invoice id W3230346
Transaction id 96M99694US432311Y”
“Ordered with priority delivery, my product was never even shipped to me.
CCL did not let me know it wasn't going to reach me by the delivery time and when questioned was told "if it was shipped out on the 2nd of July it would be with me by the 3rd of July" but when pressed told me she didn't know if it would even be shipped on the 2nd of July.
CCL representatives lied to me about my complaint in an attempt to get me to go away, ignored my voicemail, passed me off to someone else every time and no one has even apologised for their mistake.
I've had a horrible customer experience and would never be looking to order from them again. You can find better retailers with a quick google search.”
“I bought 2 graphics cards from CCL via eBay earlier this year. No problems, and I didn't expect any as both eBay and PayPal protect buyers in my experiences. The third time I ordered a graphics card, GTX 1650 Super, on 18th May, I ordered directly from CCL website as I wanted to support a British company directly and my experiences had been good up until that point.
On the 20th May I received a GTX 1650. The non super version which was a cheaper inferior card. I thought it was an error as with the particular card, an MSI 1650 Ventus XS OC, the super and non super versions look identical. The super version is 50% more powerful and about 30% more expensive. (£140 for the non-super and about £170 for the super version) So I sent it back and on the 1st June they confirmed that it had been checked and serial numbers matched etc, and I would get a refund on my card and to give up to 14 days. On the 1st of June I also checked their site and I saw a new listing that I hadn't seen before an open box MSI 1650 Super Ventus XS OC "discounted" to around £160. Coincidence?
So when I saw that listing I immediately contacted my credit card company for a charge-back and I'm glad I did. They got in touch with me on 17th June and informed me that they were happy to send my case to Mastercard for a charge back and wanted to confirm a few things. They also assured me that CCL had made no attempt to refund me my money. I spoke to my credit card company again today (23rd June) and they again assured me that CCL had not initiated a refund.
So the takeaway for me is not to use CCL again. The whole affair stinks. And they don't even have the good grace to simply give me my money back.”
