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Chain Reaction Cycles Reviews

3.0 Rating 119 Reviews
50 %
of reviewers recommend Chain Reaction Cycles
3.0
Based on 119 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 18%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Read Chain Reaction Cycles Reviews

About Chain Reaction Cycles:

Mountain Bikes, BMX Bikes and Road Bikes are all available at Chain Reaction Cycles. The worlds largest online bike store offers a massive range of bike parts and accessories from all the top brands. FREE DELIVERY on all orders to the UK, Ireland, Franc?

Visit Website

Phone:

0289 335 2976

Email:

customerservice@chainreactioncycles.com

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Chain Reaction Cycles 2 star review on 17th May 2021
Anonymous
Chain Reaction Cycles 1 star review on 16th July 2020
Anonymous
Chain Reaction Cycles 1 star review on 3rd July 2020
G Hyde
Chain Reaction Cycles 1 star review on 3rd July 2020
G Hyde
Anonymous
Anonymous  // 01/01/2019
I had been a loyal customer for many years, but after my last purchase will never use them again. I ordered a dropper post (£120) and they sent me the wrong size. ‘No problem’ I thought, I would exchange it using their free returns label. I boxed it back up and took it to the post office and sent it on it’s way. After a week I’d heard nothing, so got in touch to be told they couldn’t find it and to wait longer. I didn’t keep the receipt from the post office with the tracking number of the return, and CRC were unable to verify the tracking number on the returns label they had provided. CRC refused to exchange or refund. I sent numerous emails to CRC, only to be made to feel I was trying to scam them- when they were the ones who had lost it. Eventually I gave up contacting them, so CRC have my £120 and my seatpost.
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Posted 5 years ago
amazing company, spend loads of money through them, never dissapoint
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Posted 5 years ago
Excellent company, quick and fast.
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Posted 5 years ago
Item was delivered broken and battered. Chain reaction offered a £20 voucher for their store to keep the bike. The bike was totally unusable and there was no adequate replacement offered. Had to arrange returns before getting refunded which I am still waiting for. Will never use them again.
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Posted 5 years ago
Always a great service...and great prices!
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Posted 6 years ago
Very happy with this great cycle parts website
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Posted 6 years ago
Great shop love that you can get everything you need and very fast at delivery
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Posted 6 years ago
Ordered my replacement grips and body armour for my upcoming Alps trip. Arrived in good time and at a great price.
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Posted 6 years ago
Great Prices + Light Speed Free Delivery = Happy Customer
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Posted 6 years ago
Great prices but I had some issues with the delivery. They gave me a tracking code but gave me the wrong courier company name so I couldn't use it. Phone operators were very helpful in response but the mistake only came to light when it was too late.
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Posted 6 years ago
Chain reaction website had a 1 week deal on a fanatic bicycle work stand so I went for it. Pretty good deal.
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Posted 6 years ago
Chain Reaction Cycles is my first choice when it comes to bike parts- very good stock, discounts, delivery processed very quickly and easy to get in touch. Recommended.
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Posted 6 years ago
Parts always arrive on time .Great company to deal with,also any problems you can return them easily what more do you want.
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Posted 6 years ago
Excellent price, good service and fast shipping. What more do you want from an Internet based shop?
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Posted 6 years ago
The website is very easy to use and the postage is always quick. They offer a live Q&A service which is very good. Not sure the sale items are as discounted as they claim however this can be said for all sites.
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Posted 6 years ago
great products and prices, easy to complete
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Posted 6 years ago
Great value and excellent service.
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Posted 6 years ago
Delivered fast and great service.
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Posted 6 years ago
great prices , reviews on many products that help you with the decisions . great customer support
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Posted 6 years ago
Good quality own brand cycle bag, good value, easy and effective to use, excellent delivery
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Posted 6 years ago
Chain Reaction Cycles is rated 3.0 based on 119 reviews