Checked.com.au Reviews

Name: Checked.com.au
Address: 157, Walker Street, North Sydney
Rating: 4.79

4.8 Rating 449 Reviews

95 %

of reviewers recommend Checked.com.au

Company Reviews

Metrics

Info

4.8

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

1300 266 021

Email:

feedback@checked.com.au

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a while to process my application and my emails were getting sent back and forwards without identifying the problem. After requesting a call back from checked support team, Oliver contacted me and was very helpful and was able to complete the process asap.”

Helpful Report

Posted 1 year ago

“It did take a while to process However having paid an extra fee for a mailed hard Copy which never came Chelsea was very helpful & sorted it out .”

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Posted 1 year ago

“I applied for a National Police Check via the Checked.com.au website. The website is easy to use, and the price is very reasonable indeed. Because I use an e-passport, I was unsure about some of the details I had to upload. As a retired person this can become a nightmare - but the Customer Success Team contacted me within minutes and notwithstanding the 30 minutes or so this required, they remained patient, courteous and focused and talked me through the process, to the end. The initial responder and the other team members, named Luc, Liam, Jett provided the best customer service I have experienced ever - without exception. A very impressive team delivering a quality outcome. Highly recommended!”

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Posted 1 year ago

“ANY GOOD REVIEW ON HERE IS A TOTAL SCAM. TAKE YOUR MONEY AND DONT DELIVER A THING AND ONLY AFTER YOU PAY DO YOU FIND OUT THAT YOU WONT EVEN GET THE RESULT BACK!!!!”

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Posted 1 year ago

“They have turned very dodgy. STAY AWAY. They guarantee the 1 hour for the $51 then have a hidden charge for it. Then when you lodge they make up so BS to say its going to take 5 working days due to needing to be manually checked. You cannont contact them via phone. Will be taking these dodgy practices further.”

Helpful Report

Posted 1 year ago

“They make you pay before they tell you that they can't do what they promise which is a 24-hour police check send three emails asking for a refund was never contacted by them again”

Helpful Report

Posted 1 year ago

“Very unprofessional. Paid for an express service 67$ instead of 51. The express is “guaranteed” on the application form. Didn’t get it within an hour or a day or 3 days. I tried calling them but an answering message says to do online chat. Tried that, but no one can help. They said they would refund the 15$ for the express service but refused to refund the rest. They say 15days is what I must wait. It’s no use to me in 15 days I need the report NOW that’s why I went to them and paid the extra for guaranteed 1 hour. Absolutely pathetic customer service. Any other positive reviews are robot generated. Look how similar they all are. Had to give one star because it wouldn’t allow Zero, they deserve minus 5. They are a scam…. Do yourself a favor and go elsewhere. They are a fraud. Do not use them. You can thank me later”

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Posted 1 year ago

“A great team to work with. I have received prompt and professional service every time. 😃”

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Posted 1 year ago

“Paid my money and tried to give them everything, but nothing. What a scam”

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Posted 1 year ago

“Wa a great help thank you for assistanves”

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Posted 2 years ago

“Luc from customer support was very thorough & quick at responding & helped to deal with my email enquiry. 5 stars 🤩 thank you Luc!”

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Posted 2 years ago

“Abby was a great help running me through the process. She kept getting back to me so I found things easier. She was very kind and a credit to your organisation. Margaret”

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Posted 2 years ago

“Abby was very helpful and ran me through the process I needed.”

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Posted 2 years ago

“I am unsure who is writing the below review regarding Checked.com.au but I am assuming that other have had differing experiences. I paid extra for a quick turnaround now it is going on two weeks with no communication provided. I would respectfully understand a legitimate hold up but I have heard nothing. Again I did not mind paying more to get a quicker turnaround or at the very least better service but they have failed in every aspect of service. Just writing this review in hope that the next person who is deciding to used Checked.com.au - is provided with this feedback. Again would have been ok if they provided any follow-up communication over the last 10 days but nothing and I am yet to receive what I paid for.”

Helpful Report

Posted 2 years ago

“Hard to believe there would be any positive reviews from my experience - worst for almost ever! Completely GHOSTED after paying for a Priority Service. If you have any problem - good luck getting any real person to respond. Phone number listed is nothing but a message. LiveChat is an even worse JOKE.”

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Posted 2 years ago

“Denzel, Renee and Miranda from the Customer Success Team went above and beyond in their service. They greatly assisted throughout the application process, were in constant communication keeping me updated and the turn around time was very prompt. I highly recommend this Company and the excellent service provided by their team.”

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Posted 2 years ago

“Fantastic service, especially from Sophie A, Millie, and Luc who all helped me quickly and efficiently. Great quality of service”

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Posted 2 years ago

“Amazing customer service, super professional and helpful and quick to help me when I encountered problems. Really wonderful and high quality standard of service. Highly recommend this platform!”

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Posted 2 years ago

“Suzy was very supportive, patient and knowledgeable.”

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Posted 2 years ago

“Suzy was very supportive and helpful”

Helpful Report

Posted 2 years ago

Checked.com.au is rated 4.8 based on 449 reviews