Checked.com.au Reviews

Name: Checked.com.au
Address: 157, Walker Street, North Sydney
Rating: 4.79

4.8 Rating 449 Reviews

95 %

of reviewers recommend Checked.com.au

Company Reviews

Metrics

Info

4.8

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

1300 266 021

Email:

feedback@checked.com.au

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting a week for my check. I need it for employment purposes. I've hardly had a ticket in my life, let alone something that would make this process so long.”

Helpful Report

Posted 2 months ago

“Website totally full of lies. Its been 5 days and haven’t got my check. I won’t recommend anyone”

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Posted 4 months ago

“This website is absolutely unreliable , don’t believe what you read that they will get a report to you in a day absolutely incorrect, and way over priced ! Have them all my details and proof of identity in 6 different forms of ID and they still couldn’t get it right !!! Go with another company”

Helpful Report

Posted 4 months ago

“Being treated like a criminal 5 documents stating my middle name is MARIA, including my mothers death certificate RIP 2024 and her Will. I only have one document that has Mary, in my culture Maria is Mary, I get called both. So why is it I have a document from Australian Criminal Intelligence Commission that Acknowledges my primary middle name is MARIA and Alias being MARY! Of which I have previously sent to Checked.Com. How is it only (1) document with Mary is such a big issue? I’ve provided numerous documents with middle name being Maria and as mentioned in my culture Mary or Maria are the same.”

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Posted 6 months ago

“Even though I discontinued my police check, the fee is still showing as ‘pending’ in my bank account- rip off”

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Posted 9 months ago

“Slow, asking for far more ID than is needed. Paid for fast return - 1hour. That was 3 days and about 20 emails / texts ago. They ask for so much extra info, signatures... and then didn't like my signature which has to be digital and match the one done on paper from passport / drivers lic. Such a pain in the .... slow, asking for far more info than the nsw police do for the same thing. I would never use them again.”

Helpful Report

Posted 11 months ago

“I was forced by Mable to use this company even though I had a perfectly legitimate and current police check done with another company I regularly use (Mable won't accept any other companies now). Mable told me that this check could be used anywhere which is fine if you actually received your copy. So one year on, I need it for another company, wasn't sent my copy originally and I have searched emails, downloads and documents; emailed them to ask for my copy to be told after three months they can't assist due to government regulations. So looks like I'm going to have to pay all over again to get one via my original preferred company. It should have been valid for three years. Waiting to see if Mable can provide me a copy of MY certificate. Don't understand why Mable will only accept this company unless it's a side spinner for them financially. Feels scammy and removes your choice and control.”

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Posted 1 year ago

“ANY GOOD REVIEW ON HERE IS A TOTAL SCAM. TAKE YOUR MONEY AND DONT DELIVER A THING AND ONLY AFTER YOU PAY DO YOU FIND OUT THAT YOU WONT EVEN GET THE RESULT BACK!!!!”

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Posted 1 year ago

“They have turned very dodgy. STAY AWAY. They guarantee the 1 hour for the $51 then have a hidden charge for it. Then when you lodge they make up so BS to say its going to take 5 working days due to needing to be manually checked. You cannont contact them via phone. Will be taking these dodgy practices further.”

Helpful Report

Posted 1 year ago

“They make you pay before they tell you that they can't do what they promise which is a 24-hour police check send three emails asking for a refund was never contacted by them again”

Helpful Report

Posted 1 year ago

“Very unprofessional. Paid for an express service 67$ instead of 51. The express is “guaranteed” on the application form. Didn’t get it within an hour or a day or 3 days. I tried calling them but an answering message says to do online chat. Tried that, but no one can help. They said they would refund the 15$ for the express service but refused to refund the rest. They say 15days is what I must wait. It’s no use to me in 15 days I need the report NOW that’s why I went to them and paid the extra for guaranteed 1 hour. Absolutely pathetic customer service. Any other positive reviews are robot generated. Look how similar they all are. Had to give one star because it wouldn’t allow Zero, they deserve minus 5. They are a scam…. Do yourself a favor and go elsewhere. They are a fraud. Do not use them. You can thank me later”

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Posted 1 year ago

“Paid my money and tried to give them everything, but nothing. What a scam”

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Posted 1 year ago

“I am unsure who is writing the below review regarding Checked.com.au but I am assuming that other have had differing experiences. I paid extra for a quick turnaround now it is going on two weeks with no communication provided. I would respectfully understand a legitimate hold up but I have heard nothing. Again I did not mind paying more to get a quicker turnaround or at the very least better service but they have failed in every aspect of service. Just writing this review in hope that the next person who is deciding to used Checked.com.au - is provided with this feedback. Again would have been ok if they provided any follow-up communication over the last 10 days but nothing and I am yet to receive what I paid for.”

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Posted 2 years ago

“Hard to believe there would be any positive reviews from my experience - worst for almost ever! Completely GHOSTED after paying for a Priority Service. If you have any problem - good luck getting any real person to respond. Phone number listed is nothing but a message. LiveChat is an even worse JOKE.”

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Posted 2 years ago

“not reliable! took so long to process”

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Posted 2 years ago

Checked.com.au is rated 4.8 based on 449 reviews